More on Consumer Matters

• Sunwing customer promised refund, but refuses to sign ‘release form’

  Before proceeding with the refund process, Sunwing requested Marie Shields sign a “release form” which included a strict confidentiality clause.

  Consumer

  May 8
• B.C. woman says no recourse after Facebook account hacked to sell fake Taylor Swift concert tickets

  "There's no recourse for me. There's nowhere for me to go to fix this problem. So for three months, I've been living with knowing that people are being harmed on my behalf."

  Consumer

  Apr 9
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• Volkswagen Canada announces airbag fix for recalled Atlas SUVs after almost one year wait

  In April 2023, more than 161,000 SUVs in the U.S. and Canada were recalled for select model year 2018 to 2021 Atlas and 2020 Atlas Cross Sport Vehicles.

  Consumer

  Mar 28
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• RBC customer loses $10,000 after falling victim to bank draft fraud

  Back in early January, the Vancouver resident was selling a $10,000 luxury watch on Facebook Marketplace. He says he's used the social media platform multiple times without issue.

  Consumer

  Jan 30
• B.C. man takes on private parking company over unfair ticket

  Back in December, Eric Findlay visited a fast food restaurant in Vancouver and parked his vehicle at the private lot managed by Diamond Parking.

  Consumer

  Jan 10
• After complaints, Transport Canada launching in-depth review of Chevrolet Volt hybrid

  An American regulator has also received 61 complaints related to the car’s battery energy control module, Consumer Matters' Anne Drewa reports.

  Consumer

  Dec 6, 2023
• B.C. Hyundai Plug-In Hybrid owner hit with $15,000 electric battery cost

  In November 2017, the Kelowna resident purchased a brand new 2018 Hyundai Ioniq Plug-In Hybrid for around $30,000. But he was recently hit with an unexpected cost.

  Consumer

  Nov 30, 2023
• B.C. couple’s dream vacation ruined after Air Canada refuses to take bags off flight

  The couple says one bag never left Vancouver and the other three arrived at their home 24 days later with tags indicating their luggage had flown to Mongolia without them.

  Consumer

  Sep 28, 2023
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• Wait times for some EVs still long in Canada. Why it’s the opposite in the U.S.

  While wait times for electric vehicles in Canada have improved, they can still be well over a year. It's a situation that hasn't developed south of the border in the United States.

  Consumer

  Sep 18, 2023
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• Rental vehicle inventory improving, but difficult to find deal

  Barry Choi also says the type of rental vehicle you select can make a big difference. Smaller cars like a sedan, for example, can cost less than an SUV.

  Consumer

  Jul 6, 2023