About IGNOU Grievance Redressal And Management (iGRAM)
Dear Learners, While the
University makes every effort to ensure that you are able to pursue your programme
of study without any difficulty, we are aware that sometimes due to lack of information,
and sometimes due to the sheer magnitude of operations, you do occasionally face
problems. At IGNOU we strongly believe that you, as students of the world’s largest
University, are entitled to:
- Timely service.
- Receiving service from competent & knowledgeable staff.
- Reliable & accurate Student information
- Being treated with respect & courtesy.
- An effective feedback mechanism.
It is with the objective of putting in place a system for quick resolution of your
problems that iGRAM has been developed. We hope that this platform shall help us
in addressing your problems in the shortest possible time, allowing you all your
time to focus on your studies.
We shall be happy to hear from you about your experience with iGRAM.