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CRM Magazine - Customer Relationship Management, Social CRM, CEM - Destination CRM
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CRM Case Studies

DevriX Boosts Traffic for Arms Directory

Firearms website grows with DevriX's digital marketing expertise.

Sailebots Produce Leads for City Wide

The building services franchisee boosts interest with Sailes.

Twice Daily Drives 225% Growth with Paytronix

Guest engagement program promotes proprietary food service with special offerings and mobile ordering.

NICE Provides the Standard with Enlightened Experience

NICE's Enlighten Autopilot improves customer satisfaction, effort, and containment scores.

CRM Columns

Where Does CRM Adoption Stand Today?

From data-entry drudgery to making people's work lives easier (and more productive).

Your Customers Don’t Care about Efficiency Metrics

A focus on cost reduction can shortchange your contact center.

GenAI: Reaping the Benefits and Navigating the Challenges

The technology is well on its way to being a contact center fixture.

The AI Endgame Is Decision Automation

Reports & Research

Translate customers into loyal champions

LanguageIO

Self-Service: Why it has to be better, and how AI takes Self-Service to the next level

NICE

CX AI Realized: AI-Powered Strategies from Innovative Brands

NICE

Best Practices Guide: Closing the Gap Between Generative AI's Promise and Reality

NICE

[Metrigy] Empowering Contact Center Agents with AI

NICE

Global Report: Customer experience in the age of AI

Genesys

2024 Talkdesk Bank and Credit Union Contact Center Benchmark Report

Talkdesk

Building loyalty in insurance through elevated customer experiences

Talkdesk

2024 Retail Customer Experience Index

Talkdesk

Talkdesk 2024 KPI benchmarking report for contact centers

Talkdesk

Responsible AI and the evolving role of the healthcare contact center

Talkdesk

Is Your Outbound Calling Strategy Working?

Sponsored by TransUnion