Blame the bot: Anthropomorphism and anger in customer–chatbot interactions
Chatbots have become common in digital customer service contexts across many industries.
While many companies choose to humanize their customer service chatbots (eg, giving …
While many companies choose to humanize their customer service chatbots (eg, giving …
Blame the bot: Anthropomorphism and anger in customer-chatbot interactions
C Crolic, F Thomaz, R Hadi, A Stephen - Journal of Marketing, 2021 - ora.ox.ac.uk
Chatbots have become common in digital customer service contexts across many industries.
While many companies choose to humanize their customer service chatbots (eg, giving …
While many companies choose to humanize their customer service chatbots (eg, giving …
[引用 ][C] Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
C Crolic, F Thomaz, R Hadi… - Journal of marketing: A …, 2022 - dialnet.unirioja.es
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions.
C Crolic, F Thomaz, R Hadi… - Journal of …, 2022 - search.ebscohost.com
Chatbots have become common in digital customer service contexts across many industries.
While many companies choose to humanize their customer service chatbots (eg, giving …
While many companies choose to humanize their customer service chatbots (eg, giving …