This article examines the use of the term 'customer'in the justice system. It recognises that
while the use of the term is designed to encourage ministry staff to focus on citizens' needs …

Examines access to justice, within the Australian context of an adversarial system, from a
consumer's perspective. It is argued that the current system of justice represents the most …

The term" administrative justice", and the notion that administrative decision-making might
be subject to a cohesive theory of administrative justice, is relatively new. This article …

Running parallel to the steady erosion, at least in England and Wales, of what we had come,
perhaps complacently, to regard as an entrenched human right, the seminar series on which …

Citizens, Consumers and Courts Page 1 Citizens, Consumers and Courts Australian Journal of
Public Administration • 60(4):5–8, December 2001 © National Council of the Institute of Public …

A recurrent theme in New Labour's public service reforms has been a tendency to orient
services to the user as a consumer or customer of those services. However a consumerist …

As with most criminal justice systems internationally, the Australian system is not immune
from controversy—both historically and contemporaneously. The arrival of the First Fleet in …

This article examines some of the synergies between Phil Thomas' work and the authors'
research into administrative justice in Wales. Like him, they have examined the impact of …

The conceptualisation of citizens as consumers of public services presents both
opportunities for improved service delivery and potential threats to democracy. By borrowing …

Abstract Since 1995, following the Organisational Review of the Department, the New
Zealand Inland Revenue Department has tried to alter the way in which staff interact with …