Upcoming changes to StarTrack Additional Charges and T&Cs

Changes to the StarTrack Additional Charges and Standard Rates Schedules (PDF 295kB) and our StarTrack Terms and Conditions (PDF 156kB) will be effective from 30 October 2024. Read a summary of the changes (PDF 139kB).

The current Terms and Conditions will apply until 29 October 2024.

Important information about compensation

We've recently identified an issue that impacted how we handled compensation claims for lost or damaged articles between October 2018 and October 2022. If you were among those impacted, you may be eligible for compensation.

We work with your business to deliver

Whether your business is big, medium or small, we can help you deliver. By partnering with StarTrack, a business of Australia Post, you get access to Australia’s largest delivery network to help you deliver to your customers quickly, securely and reliably.