Ever wanted to contact someone but can't find their email address? Social networks, blogs and Twitter all provide ways of contacting people, but there's nothing quite as easy as a phone book equivalent. Except there is - and WikiWorldBook is just one of the companies trying to solve this problem.
Founded by and run by just one man - Oxford-based Ben Leefield - the site started up in June 2008, backed by a handful of angel investors. WikiWorldBook has 20,000 registered users so far but wants 100,000 by this time next year.
WikiWorldBook founder Ben Leefield
• What's your pitch?
"We have reinvented the telephone book for email. To find someone and instantly contact them by email, type their name into Google and if they are registered on our service, their WikiWorldBook address book page should appear high up in Google's results. Click their page and you can instantly send that person an email, without having to register. The user's email address is hidden in order to protect their privacy.
"Users can also choose to build a comprehensive address book page with as much of their contact information as they wish to display. Their contact details such as email, VOIP, IM and weblinks are all hyperlinked to the appropriate service for one-click operation.
"We search engine optimise each user's 'address book page' so that it has the best possible chance of ranking well for their name. We have also established a good amount of trust with Google, so we tend to rank well for people's names – occasionally ahead of Facebook and LinkedIn – although inevitably the SERP's can bounce around quite a lot and it can be challenging with famous or common names."
• How do you make money?
"Currently through advertising on the website. Our traffic has been growing strongly and recently we have been getting around 7,000 visitors a day. When we reach 100,000 registered users, we'll introduce some value-added services to boost profitability."
• How are you surviving the downturn?
"We're in pretty good shape, although cash is tight. Advertising revenue per click is down but traffic has continued to grow. Luckily our running costs are very low, being a directory type service."
• What's your background?
"Chartered Surveyor. I was building office buildings. It's a long story …"
• What makes your business unique?
"No one else is really in our 'instant email' space at the moment, but why wouldn't you have an email directory in the same way as you have a telephone directory? And, of course, why wouldn't you access it via Google?"
• What has been your biggest achievement so far?
"An amazing review from Kate Russell on BBC Click, which was our first big media break. Then being tweeted by Stephen Fry came a close second. So a deafeningly loud thank you to both Kate and Stephen."
• Who in the tech business inspires you?
"Google for their values (which even they find it hard to live up to) and Markus Frind of Plenty of Fish for his technical ability. His visual design skills may suck but his technical brilliance of running such a vast and fast web service with so few physical resources is inspirational."
• What's your biggest challenge?
"Media coverage. Reaching the 10 million people out there who I know will sign up tomorrow if they hear of our free service. That figure is based on our conversion rate."
• What's the most important web tool you use each day?
"I think I have RSI from pressing the Search button on Google."
• Name your closest competitors
"Our closest competitor are Telnic's dot tel domains, which are a similar address book service with an annual charge. Other competitors include OnePage, which is beautifully designed, although they don't use search engines as a starting point, which I think is a strategic mistake. Most people use Google, Bing or Yahoo to find people – a third of all search queries are people related."
• Where do you want the company to be in five years?
"Ten million users would be perfect. With good media coverage and a free service, I can't see why it wouldn't be achievable."
• Sell to Google, or be bigger than Google?
"Sell to Google. Business is about both striving to achieve and being pragmatic."
wikiworldbook.com