Help

Most Common Game Issues Review the most frequent game issues
General Information About Games.com
Technical Assistance Help for games not working
Download Game Issues Information on games that have been installed
Billing and Activation Purchased games and subscription help

I meet the system requirements but I am still unable to play.
For most game errors, there are a couple of steps available that will alleviate the trouble. If you are having trouble:
Once you've performed all the steps above,close all your browser windows. Once all your browsers have been closed, restart them, and go back to the game you were playing.
My computer is telling me a game has a Virus or Trojan? What do I do?
I purchased a game and it is not working.
I've recently purchased a new computer, and I want to move my
downloadable games that I purchased on to my new computer.
I can't find the rooms I am used to playing in.
In order to find rooms to play in you must click on the 'PLAY IN A ROOM'tab located to the right of the 'GAME INFO' tab beneath the 'Play Free Online' button.

Rooms will be divided by social topics for most of our online games.

For Poker games the tabs are divided into the level of stakes
- Low Stakes
- Medium Stakes
- High Stakes
- Tournaments
This game is too slow on my computer.
How do I make an avatar (Face) in a game?
I see a red X when I launch the game.
Some members will see a Red X where a game should be running. This happens when a small piece of software provided by the game publisher is not installed. These little programs are called Active X controls. When you see a Red X you need to do the following to get the game running:
1. 1) Close down your browsers (and the AOL client)
2. 2) Open Windows Explorer and go to C:\WINDOWS\Downloaded Program Files
3. 3) Find all non-Java labeled files
4. 4) Right-click it and select "Remove" for each
5. 5) Open up Internet Explorer or AOL and try to run the game again.
I can't find a game I love! How do I save 'My Favorites'?
What is the Games.com Download Club?
I would like a chat Avatar/Icon - how do I make one?
How do I download and install games?
I love collecting stars and stamps on Games.com - How can I find out more about them?
How do I uninstall the games.com toolbar?”
Here are steps to remove the games.com toolbar:
For Internet Explorer:
1. 1. Click on the round "gear" image on the far left of the toolbar.
2. 2. Rollover the help menu item.
3. 3. Select "uninstall toolbar."
4. 4. Click "uninstall" in the popup menu.
For FireFox:
1. 1. Click on the round "gear" image on the far left of the toolbar.
2. 2. Select uninstall from the dropdown menu
3. 3. Click "ok" when prompted.
4. 4. Restart your browser.
I'm getting the message "System Message: Error from Server: Empty user name given"? What do I do?

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Still Having Issues?
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Support is available Monday through Friday, from 10:00 a.m. to 6:00 p.m. ET, except holidays. You should expect a response to your issue within 24-48 hours.