Jeneanne Rae is the co-founder and president of Peer Insight, a consulting firm focused on services innovation and customer-experience design for S&P; 500 firms. She has worked in the field of innovation and design for more than 20 years, consulting and educating dozens of leading companies in a multitude of industries.
June 29, 2009
It might seem that customers are the last thing on the minds of companies in the headlines these days. General Motors, Citigroup (C), AIG (AIG), Fannie Mae ...
