Workforce Management Software
By: Focus
Published Date: Aug 04, 2011
Choose and implement a world-class ERP solution with help from our FREE guide.
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Following are best practices amassed through working with leading global companies on learning initiatives.
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Keen and current language skills and attention to detail, as well as first-hand knowledge of cultural innuendo, local customer and market expectations would be essential. Read this case study to find out more.
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Download this case study now to see how Jonckers Translation & Engineering was able to help this customer meet its localization objectives.
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Download this case study now to see how Jonckers Translation & Engineering was able to help this customer meet its localization objectives.
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Is terminology management worthwhile, and what are the consequences of not implementing terminology management? Read this white paper to find out.
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In just 20 minutes, discover how Perceptive Software Employee Management Solution with ImageNow eForms streamlines personnel action forms.
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By: GoToMyPC
Published Date: Apr 06, 2011
This interactive eBook by Robert Pagliarini, explores how to create more time, energy and passion so you and your employees can focus on what's most important, achieve your goals and experience a sense of purpose.
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Citrix solution brief explains the key considerations and employee, IT and organizational benefits derived from a BYO program.
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Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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This Service Performance Insight white paper explores why professional service organizations (PSOs) are increasingly relying on remote service delivery and collaboration tools to expand geographic reach, attract the best talent and increase satisfaction - all while reducing costs.
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This white paper examines a Web security solution that gives companies the ability to monitor and enforce their Internet usage policies, bringing site monitoring and URL filtering together while insuring security with anti-virus and anti-spyware protection.
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With 75% of business intellectual property contained in email, efficiently managing this data can pose a major challenge. Learn how hosted email archiving reduces legal risks while improving employee productivity.
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Learn about best practices for monitoring, recording and scoring agents to achieve and substantiate compliance, and more importantly to prevent exorbitant fines.
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Why are executives turning to the CaaS model for their contact center? Learn what CaaS does, and just how easy it is to get started.
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CEOs and their senior leadership of most major corporations are usually highly proficient individuals who run their business units or functions efficiently but they may not work as well together to guide the overall firm.
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Read our latest research & uncover the legal risks to your business from employee use of email & internet.
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This new Forrester white paper provides a snapshot of a typical day in the life of a U.S. information worker. It reveals how workers are employing new technologies and applications, interacting with their teams and engaging in mobile activities.
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Download this new Wainhouse Research white paper to explore how trainers feel about the various types of training tools available, which features are useful for training online and how effective a Web conferencing tool can be for trainers.
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Because no matter how brilliant your business plan is, if you don't have the workforce to support it, you're not going to achieve your intended business results.
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Our latest research uncovers the legal risks from employee use of the email & internet.
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Learn how to get your entire organization working on the critical tasks that will move your business forward. Download the complimentary eGuide, "Driving Success: The Incredible Power of Company-wide Goal Alignment" today.
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In this research bulletin, we will outline the approach HR organizations must take to identify, cost-justify, develop and implement the highest impact talent management strategy.
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How a CRM project is planned, implemented, and promoted is crucial when it comes to adoption. In this whitepaper you'll learn how to avoid some common pitfalls that often hinder adoption, such as lack of executive endorsement, IT constraints, structural inflexibility and more. Prepare for the pitfalls before implementation and your return on CRM investment will soar.
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Read this paper to learn 5 practices that ensure the collaboration solution you choose will give you the significant business results you are seeking. Collaboration solutions can accelerate cycle times by 30% across virtually every business function. These results may be critical to survival in difficult economic times, and the right collaboration solution is the single most effective way to get them.
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