Help

Payment methods on the EIU Store

Can I pay with a credit card?

• Yes. Using a credit card is the quickest and easiest way to purchase content on the EIU store.
• When you pay with credit card you get instant access to your content.
• The EIU store accepts the following credit cards:
  • American Express
  • MasterCard
  • Visa
  • Diners Club

I don't have a credit card, how else can I pay?

• You can also pay by bank transfer or by cheque.
• When you choose this payment option we will issue you with a Proforma invoice. This will include all the payment details that you need.
• Please note that you will not receive access to your content until you complete payment.

Can I call a sales representative to process my transaction for me?

Yes. If you require assistance in making your purchase, an EIU telesales representative can assist you. Please choose a number from our contact form.

I plan to make several purchases, is there a more convenient way to pay?

• Yes the EIU store can set you up with a prepaid account.
• This allows you to deposit a fixed sum in your EIU store account and then use this to make purchases
• This method also allows you to save money by receiving discounts on every purchase you make on the EIU store.
• Prepaid accounts can be established with a balance of US$2,000 or more. Please email eiustore@eiu.com to apply.

How do I get discounts on my purchases?

• From time to time the Economist Intelligence Unit will offer special discounts as part of our marketing campaigns
• To ensure that you receive these discount offers please ensure that you are opted in to receive "emails about new features, events and special offers" in the profile section of your account.

How do I use promotion codes?

• When you wish to take advantage of a particular promotion simply enter the relevant promotion code on the checkout page.
• If your promotion code is not working please contact us using this form. Please quote your user ID/email address and the promotion code that you are trying to use.
• If you completed an order without using the promotion code, please contact us so that we can apply the discount manually.

What are EIU dollars?

• EIU store customers can use EIU dollars to make purchases.
• EIU dollars are issued to customers in a variety of situations, such as when they are entitled to a refund or when they are unable to access their content due to technical reasons.
• EIU dollars expire one year from issuance.

Why is my credit card transaction not going through?

Credit Card authorization can fail for a variety of reasons. Here are some of the most common:

• Client entered a bad credit card number or CVV code
• Client entered wrong address information
• Client attempted to purchase over their credit limit
• Client's credit card has already expired
• The credit card company has refused authorization for other reasons. In the last case, please contact your credit card provider for details
• Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.
• If you would like to contact us directly, please use this form

What is your refund policy?

• All purchases from the EIU store are final.
• If you are in any doubt about your transaction, please contact us before you click on the "purchase" button on the final checkout screen.
• We will refund duplicate purchases (please see below).

I made a duplicate purchase, can I get my money back?

• If you accidentally purchase a product twice, we will cancel the duplicate purchase for you. However, you must contact us and let us know which product you would like refunded. Please include your order number in the contact form
• If you feel that an error has occurred in your transaction, please contact us and provide as much detail as you can about your order.

Can I get a receipt for my transaction?

• Yes, you will be issued with a receipt for every order that you place on the EIU store.
• If you need a receipt with specific information, please contact us and provide all the details that you would like your receipt to include.

I have a prepaid account. Can I also pay with a credit card or by bank transfer or cheque?

• No. Prepaid accounts can only make purchases using their existing prepaid balance.
• If your balance is not sufficient to make a purchase, please top up by emailing eiustore@eiu.com or by contacting your account manager.

How do I find products on the EIU store?

• The easiest and quickest way to find the content that you need is to use the browsing menu on the homepage
• There are two steps. Simply enter the "Country/Region" and "Topic" that you are interested in, and then press "Go"
• You will then see all the products that match your selection.
• You can update this selection and refresh the page at any time.

Can I use search to find the products that I want?

• You can use the search bar in the top right hand corner of the screen to search for specific content, e.g. "Argentina GDP" or specific product names, e.g. "Country Report".
• The search results will show both articles and products that match your search terms.

I can't find the product that I need, what do I do?

If you need a certain type of product and can't find it on the EIU store, please contact us using this form. Please include as much information as possible about the product that you need.

I'm not sure if a product meets my needs, what do I do?

If you have a question about whether a certain product meets your needs, please contact us using this form. Please include as much information as possible about what your specific needs are.

The store says that I must log in or register before I can make my purchase. Is that right?

• The store says that I must log in or register before I can make my purchase. Is that right?
• The registration process is very quick and all your information is held in strictest confidence and will never be shared.

I want to change my password. What do I do?

Please click here to change your password.

I can't remember my password. What do I do?

If you forget your password, please contact us using this form. Please quote your user ID/email address.

I can't remember my User ID. What do I do?

If you forget your username contact us using this form. Please include your name and the name of your organisation.

The system will not let me register a new account. What I do?

If you need help registering or if your email address is already in use in a different user account, please contact us using this form.

Will I receive instant access to my purchases?

• If you purchase using a credit card you will receive instant access to your content
• If you purchase by bank transfer or cheque, you will not receive access until payment is received.

How do I view my past purchases?

In order to view the content that you have purchased please:

1. Visit store.eiu.com
2. Log in, use the log in box in the top right hand corner of the screen
3. Click on "My content"

How long will I have access to my past purchases?

• When you purchase an annual subscription you can view all issues that come out in the 365 days. After expiry, if you do not renew within 30 days, you will no longer be able to view past content.
• When you purchase "30 day access" you can view all issues that come out in the 30 days. After expiry, if you do not renew within 30 days you will no longer be able to view past content.
• When you purchase an article you can view it for 14 days.
• When you renew a subscription you retain access to all past issues of that product.

Do I have to buy a subscription?

• For most products on the EIU store, there are three purchase options: annual subscription, thirty day access and individual articles.
• An annual subscription will grant you access to the most recent issue of a product and all new issues that are released in the next 365 days.
• 30-day access will grant you access to the most recent issue of a product and all new issues that are released in the 30 days.
• When viewing a product page you can also select individual articles to purchase. Purchasing a single article will grant you access to that article, in your store account, for 14 days.
• The EIU's special reports are an exception and are sold as single issues.

Can I buy past issues of the EIU's products?

• Yes, in addition to buying our latest content, the EIU Store also allows you to purchase past or archived issues of our products.
• When viewing a product page, simply click "archived issue" and choose from the list of past issues.

How can I update my password?

To change your password please click here.

How can I update my user details?

• To update your user information please click here.
• If you are unable to change your e-mail address because of an error message stating that the e-mail address you wish to change to is already in use, please contact us using this form and include your User ID/email address.

How can I update my contact preferences and get access to the latest EIU store discounts?

To update your contact preferences and to ensure that you receive special discount offers, please ensure that you are opted in to receive "special emails about new features, events and special offers" in the profile section of your account.