Contact
This section details the key contact information for the UK Border Agency. We deal with a number of different types of application and enquiry. Therefore we strongly recommend that you review the relevant section of the website to find the most appropriate contact for your query.
Report crime or suspicious behaviour
What to do if you suspect that people are involved in immigration crime or customs offences.
Biometric residence permit changes
How to contact us if there is an issue with delivery of your biometric residence permit, or report an error, or report loss or theft. Employers can also check the validity of permits.
Request return of documents
How to ask us to return your documents, if you have sent them to us with your application but you need them urgently.
Change of address in the UK
If you made your application in the UK, use our online forms to tell us if you change your contact details or your legal representative.
Apply in person
Book an appointment and apply in person at a public enquiry office for settlement or an extension of your stay.
Biometric enrolment
How to enrol your fingerprints and facial photograph if you have made an application by post.
Super premium service
This service for processing applications includes a visit to an address of your choice to enrol your biometric information.
Requests for information
How to make a freedom of information request or ask for your personal data under the Data Protection Act.
Online applications in the UK
If you applied in the UK, contact us about problems with submitting online application forms, passwords, payments and refunds, confirmation emails and booking appointments.
Online applications made outside the UK
If you applied from outside the UK, contact us about problems with submitting online application forms, passwords, payments and refunds, confirmation emails and booking appointments.
Enquiries from applicants and employers
Contact us about immigration, visas, nationality and citizenship, asylum, your application, employers' right to work checks and sponsorship management system issues.
Complaints
How to complain about the UK Border Agency and the service we provide.