Terms and Conditions

The ABC Shop Online website is owned and operated by the Australian Broadcasting Corporation (ABN 52 429 278 345).

Use of this website is subject to these Terms of Use.

Pricing

• All product and offers may not be available at some ABC Centres.
• Prices, products and offers include GST (excluding gift vouchers).
• All prices are correct at the time of online publication. Prices are subject to change without notice. Online pricing may differ from prices available in ABC Shops and Centres.
• Any online currency converter is to be used a guide only. All orders will be charged in Australian dollars at the time of dispatch.
• All items are promoted in good faith to be available at the time of ordering.
• Sale items are only available at the lower price during the sale period.
• Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.
• We reserve the right to correct any publishing errors.

Payments and use of a third party Payment Gateway Service

Online credit card payments will be processed using a third party payment gateway service run by Direct Payment Solutions LTD (DPS) DPS provides a PCI-DSS compliant payment gateway service to the ABC Shop Online that is used to securely process customer payments. Details about the information they capture and how the service works can be found here.

We also offer the ability to pay via PayPal, ABC Gift Card, eVoucher, Cheque* and Money Order*. We regret that we do not offer the ability to pay via bank deposit.
*Offline payments Only.

Delivery Costs

Some large orders and bulky items may require an adjustment to quoted delivery costs. Please email details of the products required for a final freight cost. Alternatively, feel free to submit your order with query and we will contact you to arrange appropriate delivery. You may cancel your order at any time prior to processing.

Australian Delivery

Please note that domestic orders are sent via our premium courier service. All Australian orders should include a daytime delivery address and contact details. Please note that we are unable to accept orders to P.O. Box numbers. Click here to find out more about our delivery and payments.

Delivery Delays

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

International Ordering

International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. The ABC Shop will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services. International Courier orders are traceable and fully insured and therefore replaceable if lost en route.

Additional Identification

Some international orders may require additional identification before being processed. The transmission of this information to ABC Retail may affect estimated delivery times. ABC Retail reserves the right to request additional identification prior to processing orders originating outside Australia.

Customs and International Duty

While Australian tax (G.S.T.) is removed from all international orders please be aware that your order may be subject to local Custom's duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge must be borne by the recipient.

Returns, Refunds & Exchanges

We will gladly refund, credit or exchange products in original sale condition on presentation of the original ABC Shop Online sales docket. Delivery and packaging charges are not refundable unless as a result of our error. All returns are to be sent to:

The ABC Shop
Customer Order Centre
GPO Box 9994
Sydney NSW 2001
Australia
Ph: 1300 360 111 [ +61 2 8333 5668 ]
Fax: 1300 360 150 [ +61 2 8333 5622 ]

Where the original payment was made by cheque or money order, please allow up to 21 business days for refunds to be processed.

Overseas Returns

Please contact us prior to returning goods to the ABC Shop. Where a refund of goods is payable all items are required to be returned by the recipient at their own expense using the same credit card used for the original order. Upon receipt of the returned goods the ABC Shop will:

• Refund the original cost of goods plus the initial delivery charge to the original credit card used to place the order
• Refund the mutually agreed return postage charges to the same credit card

No goods shall be refunded without prior agreement between the recipient and/or customer and the ABC Shop. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international deliveries are subject to our International terms and conditions.

Australian Law

There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm. Dispute resolution services are also available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

The ABC Shop welcomes feedback and attends to all complaints promptly.

ABC Online Copyright Notice

ABC Materials, including pages and online images, are protected by the Copyright Laws of Australia. All rights are reserved.

When you access the ABC you agree that:

• You may retrieve the ABC's materials for information only.
• You may save a local copy or send it to your printer for your own personal use or in order to inform authorised and potential users about the ABC materials. However, you may not make any charge for such use and any commercial exploitation is expressly prohibited.
• You must include the copyright notice in any copy that you make.
• You may not modify the information found in ABC materials without the express permission of the ABC.

Notice of Trademark

The ABC logo is a registered trademark of the Australian Broadcasting Corporation. The ABC logo may not be used without the prior specific, written permission of the ABC.