fixer
Driver on the hook for I-PASS error
Dear Fixer: My I-Pass account was being overcharged randomly and I never took notice for the past year and a half. I finally realized it, but I see that according to their website, they will only reimburse me for the overcharges that occurred in the …
With a nudge, Sears unravels coupon mess
D ear Fixer: Sears had a rebate program that went from June 11 to June 20, 2010. You were required to purchase $50 or more of any combination of men’s apparel and submit your application by July 20; then you would receive a $50 “Come …
Pushy security sales crews should set off alarms
Dear Fixer: This past July, two young men came to my home. They said they were from our security company and wanted to see if our equipment needed to be updated. I let them in, and they told me that all my equipment was outdated …
Passenger settles for Greyhound scraps
Dear Fixer: I was headed back on Greyhound from a business trip to Oklahoma City on April 12. We were given a 15-minute bathroom break at a gas station in Decatur. I looked at my cell phone and took note of the time. When I …
Rental car returned, but fees kept coming
Dear Fixer: I am the owner of a small business. On June 23, we left our company’s 2003 Chevrolet Impala at Larry Roesch Chevrolet in Bensenville for some major warranty engine work. We were told that we could rent a car and the costs would …
Vet returned leased car, then damage appeared
D e ar Fixer: I am a U.S. Army veteran and have worked hard for anything I’ve ever had. In 2005, I returned from a year in Iraq and to treat myself, I bought a Chevy Trailblazer from Jack Phelan Chevrolet in Lyons on what …