Retail
The Customer Isn't Always Right, Especially When He's Complaining
When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. Of course, the customer is very frequently in the wrong, and unfortunately for put-upon customer service reps, new research suggests that consumers complain the most when they know they're wrong.
Continue reading »Consumer Ally
Flawed Food Inspections Are Putting You at Risk
According to the Centers for Disease Control, food-borne illnesses sicken more than 15% of Americans every year, causing approximately 3,000 deaths and 128,000 hospitalizations -- and the numbers are getting worse. But how are these tainted foods getting past our food inspectors? You won't like the answer.
Continue reading »Credit
Meet the Man with a Near-Perfect Credit Score
The median FICO credit score is 723, and a perfect score -- 850 -- is virtually impossible to achieve, according to experts. So how did Tom Pavelka of Westlake, Ohio, end up with a score of 848?
Continue reading »Taxes
Pop Quiz: What's the Weirdest Stuff Your Tax Dollars Get Spent On?
Each year, Sen. Tom Coburn (R-Okla) puts out his Waste Book, pointing out federally funded programs he considers especially absurd. They're the funniest -- and strangest -- things paid for with taxpayer dollars. Think you'll recognize the real weirdness? Take our quiz to find out.
Continue reading »Crime
Paul Ceglia Arrested: Accused of Trying to Cheat Zuckerberg, Facebook
A businessman who claimed in a lawsuit that Facebook founder Mark Zuckerberg had promised him half ownership in the then-fledgling company when he was still at Harvard was arrested Friday on fraud charges.
Continue reading »Fantastic Freebies
Free Tacos and Portraits: Next Week's Best Deals and Freebies
Every Friday, we hunt down the best deals, freebies and limited-time offers available for the coming week. Our favorites: free Doritos Locos Tacos, free portraits, big office supply discounts, and an early price cut on the Nexus 7 tablet.
Continue reading »Taxes
States Taxes: Where They're Highest, and Where They're Lowest
When people think about their taxes, they often focus on how much money they send to Washington, but your state and local tax burden is a big piece of the puzzle, and one that varies widely depending on where you live.
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The Richest Person In Each U.S. State
By Joshua Berlinger The research firm Wealth-X recently released a report listing the richest person in each U.S. state. This new rich list shows that 41 states are home to billionaires who obtained their ...
Continue reading »Election 2012
No, Mr. Romney: Jeep Is Not Moving All Its Factories to China
Republican presidential candidate Mitt Romney told a crowd in Defiance, Ohio, on Thursday that Chrysler was considering moving "all production" of its iconic Jeep lineup to China. There's just one problem: It's not true.
Continue reading »Economy
U.S. Economic Growth Improves to 2% Rate in Q3
The U.S. economy grew at a slightly faster 2 percent annual rate from July through September, buoyed by more spending by consumers and the federal government.
Continue reading »Investing
Stock Upgrades: Expedia Is Going Places
Raymond James raises its recommendation on the online travel outfit to Outperform from Market Perform with a $70 target price. Among its catalysts are strong international bookings and upgraded technology platforms. Shares are surging some 17.1% before this morning%u2019s opening bell.
Continue reading »Energy
Oil Prices Retreat to Near $85 a Barrel Thanks to Plentiful Supply
Ample supplies helped send oil prices down to near $85 per barrel on Friday.Benchmark oil for December delivery was down 80 cents to $85.25 a barrel at late afternoon Bangkok time in electronic trading on the New York Mercantile Exchange. Oil hasn't been that low since July 10.
Continue reading »Election 2012
Judge OKs Release of Romney Testimony in Staples Divorce Case
A Massachusetts judge on Thursday granted a request to unseal testimony by Mitt Romney in the decades-old divorce of Staples founder Tom Stemberg. Maureen Sullivan Stemberg sued her husband in 1990, arguing that he had failed to reveal the true value of Staples stock in their property settlement agreement.
Continue reading »Company News
GM's Mickey Mouse Plan to Boost Car Sales: Be More Like Disney
It has long been clear that GM would have to get creative to win back customers. Decades of shoddy cars drove off GM loyalists, and just as its cars started to get better, the economy tanked. But now GM has a plan to lure you back, and it involves a lot of help from Disney.
Continue reading »Energy
Chevron Strategist: Era of Cheap Natural Gas Will End Soon
Right now, with the spread of fracking technology, America is in the midst of a natural gas boom that is keeping prices for the fuel low. But according to a key strategist at Chevron, the era of an abundance of cheap natural gas in the U.S. will be short-lived.
Continue reading »Earnings
Cruise Lines Gain Steam Again, a Year After Costa Concordia
Shares of Royal Caribbean coasted higher on Thursday after the cruise line posted an encouraging quarterly report -- and market leader Carnival followed in its wake. But it's when you dive deeper into the numbers that you can see how things will be getting even sunnier in days ahead.
Continue reading »Technology
Apple Loses Touchscreen Patent Suit Against Samsung -- Again
A Dutch court has again ruled against Apple in a suit against South Korea's Samsung Electronics, saying that Galaxy tablets don't infringe an Apple patent on touchscreen interfaces. The Dutch case is one of many Apple is pursuing against Samsung in their reciprocal patent war.
Continue reading »Company News
Things at RadioShack Are Only Getting Worse
RadioShack shouldn't be surprising anyone on the downside when it reports its quarterly results, but that's exactly what happened on Tuesday. Net sales fell 3% to $1 billion, weighed down by a 1.6% decline in same-store sales. Analysts were banking on a slight top-line uptick.
Continue reading »Earnings
Netflix Earnings: Expect Those Disks to Keep on Skipping
Netflix shares were hammered on Wednesday after it posted weak domestic subscriber growth and dialed back its forecast. Many will argue that there's nothing wrong with where it is now, but there are real problems and real volatility driving the plot at the leading premium video service.
Continue reading »Retail
Retailers Finding Clever Ways to Win Smartphone-Using Shoppers
Brick-and-mortar retailers have been taking a beating from shoppers using their stores as mere showrooms for Amazon and other e-commerce sites. But ahead of Christmas shopping season, some experts suggest that a smartphone-equipped shopper should be seen not as a problem, but as an opportunity.
Continue reading »Economy
U.S. New-Home Sales Rise to Highest in 2.5 Years
U.S. sales of new homes jumped last month to the highest level in more than two years, further evidence of a sustained housing recovery that could help lift the lackluster economy. The Commerce Department said Wednesday that new home sales rose 5.7 percent in September to a seasonally adjusted annual rate of 389,000.
Continue reading »Investing
Rogue French Trader's 3-Year Sentence, $7 Billion Fine Upheld
The Paris appeals court on Wednesday ordered former Societe Generale trader Jerome Kerviel to spend three years in prison and pay back a staggering 4.9 billion euros (about $7 billion) in damages for one of the biggest trading frauds in history.
Continue reading »Investing
Ex-Goldman Exec Given 2 Years for Inside Trades
A former Goldman Sachs and Procter & Gamble board member once widely respected for his business smarts has been sentenced to 2 years in prison for insider trading. He also was fined $5 million.
Continue reading »Banking
U.S. Sues Bank of America for $1 Billion for Mortgage Fraud
The top federal prosecutor in Manhattan says he's suing Bank of America for $1 billion for mortgage fraud against Fannie Mae and Freddie Mac. U.S. Attorney Preet Bharara says Countrywide had procedures designed to process loans at high speed and generated thousands of fraudulent loans.
Continue reading »Economy
Fed Cites Moderate U.S. Growth, Takes No New Action
The Federal Reserve said Wednesday that the U.S. economy is improving only moderately and still needs its support to help lower unemployment. The Fed took no new action after a two-day policy meeting. It wants time to assess whether aggressive steps launched in September will boost growth and job creation.
Continue reading »Credit Cards
CFPB Complaint Site Takes on Credit Report Issues, Too
The Consumer Financial Protection Bureau's complaint website already gave Americans a way to seek redress over problems with credit cards, mortgages, bank accounts, auto or personal loans, even student loans. Now, it's also ready to help us deal with credit reporting agencies.
Continue reading »Shopping
Why Yelp Turned to Public Shaming in Paid Review Fight
In its quest to keep its reviews free of bribery and bias, Yelp last week turned to a new weapon: Public shaming. Businesses found attempting to buy positive reviews will have their pages branded with a consumer advisory warning. Here's why it's a necessary move.
Continue reading »Energy
U.S. May Soon Become World's Top Oil Producer
U.S. oil output is surging so fast that the United States could soon overtake Saudi Arabia as the world's biggest producer. "Five years ago, if I or anyone had predicted today's production growth, people would have thought we were crazy," says one expert.
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