Our tracking service

We aim to provide you with visibility of your items during the delivery process by scanning items at different points in their journey. Each scan provides a description of where your item is in the delivery process. You'll be able to view these descriptions on our online tracking tool.

The number of times an item is scanned in the delivery process and the type of descriptions you will be able to view depends on:

• which delivery service is being used (eg Parcel Post Plus, Express Post, Express Post Platinum, Registered Post, Express Courier International, Pack and Track International, etc)
• how your item is lodged (eg lodged over the counter at an Australia Post retail outlet or dropped in a street posting box)
• how your item is being delivered (eg by a local Postal Delivery Officer, courier or international postal organisation).

What information is shown on the Online Tracking Tool?

Tracking descriptions you are likely to see for your chosen service are listed below.

These descriptions may vary and your item may receive fewer or additional scans during the delivery process.

Please note: We have simplified our tracking descriptions to make it easier for you to understand where your parcel is in the delivery process.

Domestic services

• eBay Flat Rate Satchels and Flat Rate Boxes

  1. Received by Australia Post (only shown when an item is lodged over the counter)
  2. In transit
  3. On board with driver for delivery today
  4. Delivered

• eParcel

  1. Shipment information received
  2. Received by Australia Post
  3. In transit
  4. On board with driver for delivery today
  5. Delivered

• Express Post

  1. Received by Australia Post (only shown when an item is lodged over the counter)
  2. In transit
  3. Delivered

• Express Post Platinum

  1. Received by Australia Post (only shown when an item is lodged over the counter)
  2. In transit
  3. On board with driver for delivery today
  4. Delivered (item has been delivered and the recipient's name recorded)

• Parcel Post

  • Regular parcel delivery is not a trackable service
  • Scan events are only captured for Parcel Post Plus 500g, 3kg and 5kg satchels, and parcels over 500g if tracking is purchased as an optional service

• Parcel Post Plus

  1. Received by Australia Post (only shown when an item is lodged over the counter)
  2. In transit
  3. Delivered

  Note: Scan events are only captured for Parcel Post Plus 500g, 3kg and 5kg satchels, and parcels over 500g if tracking is purchased as an optional service.

• Registered Post

  Registered Post is not specified as a trackable service as it is not mandatory for these items to be scanned during the delivery process. Although we do not provide you with any consistent scan events, we will show you any scan events if and when they are obtained. Typically, these may include:

  1. Received by Australia Post (only shown when an item is lodged over the counter)
  2. In transit
  3. Delivered (item has been delivered and the recipient's name recorded).

International services

Please note that Registered Post International has no tracking capabilities.

• Express Courier International

  1. Accepted by Australia Post (Item is lodged)
  2. Received and ready for processing
  3. Processed - en-route to final destination
  4. Received and awaiting clearance for delivery
  5. Transferred for delivery processing
  6. Scheduled for delivery
  7. Delivered

• Express Post International

  1. Accepted by Australia Post (item is lodged)
  2. Delivered

• Pack and Track International

  1. Accepted by Australia Post (Item is lodged)
  2. Processed - en-route to final destination
  3. Received and awaiting clearance for delivery
  4. Delivered