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Frequently Asked Questions - Bank of Canada
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Frequently Asked Questions

Unclaimed balances - FAQ

  • 1. What is an unclaimed balance?
  • An "unclaimed balance" is a Canadian-dollar deposit or negotiable instrument, issued or held by a federally regulated bank or trust company.
  • 2. What unclaimed balances are maintained at the Bank of Canada?
  • Unclaimed bank balances held at the Bank of Canada are exclusively Canadian-dollar deposits in, and negotiable instruments issued by, Canadian banks at locations in Canada.

    They can be:

    • Deposit accounts
    • Savings accounts
    • Bank drafts
    • Certified cheques
    • Deposit receipts
    • Money orders
    • Official cheques
    • Traveller's cheques
    • Term deposits
    • Guaranteed Investment Certificates (GICs)
    • Credit card balances

    Unclaimed bank balances are maintained by the Bank of Canada, which acts as custodian on behalf of the owner, when there has been no owner activity in relation to the account for a period of 10 years.

    What is not included in the Bank of Canada's unclaimed balances:

    • Accounts in U.S. dollars and non-Canadian currencies
    • RRSP accounts
    • Life insurance policies
    • Credit union accounts
    • Unclaimed balances at utilities and other companies
    • Gold or silver certificates
    • Safety deposit boxes
    • Stocks and dividends

    Other organizations hold unclaimed property and may be able to help find assets:

  • 3. If I find unclaimed bank balances that I believe I am entitled to, what should I do?
  • Follow our instructions.

  • 4. How do I know if the account is mine?
  • You must follow the process described in the “How to Claim” section. The financial institution where the account was held will provide the Bank of Canada with the information necessary, if available, to establish the holder’s identity. If the institution does not have the information required, it will inform the Bank of Canada, which will advise you of the next step. (If the branch returns the form to you, simply forward it to the Bank using the address indicated on the form.)

  • 5. Will I need documents besides the claim form?
  • You may need additional documents proving your identity and connecting you with the account. Please see the “How to Claim” section for more information on the required documentation.

  • 6. How does the claim process work?
  • Once you identify an unclaimed balance to which you believe you are entitled, complete the form "Submit your Contact Details" available on this site and follow the instructions carefully.

    After we receive your completed form, we will contact you if we need additional information. Once we receive all required documentation and have established ownership, we will pay the claim.

  • 7. How do I claim an unclaimed balance for which I am the heir? Can I verify the balance belongs to the right person before going through the process?
    • See the How to claim page.
    • The online search form offers the option of restricting the search to a single province, which may help you to narrow the results.
    • The Bank of Canada does not have any further information than what is available in the online search database.
    • The bank branch where the account was opened may have more details on the account holder and it may be able to assist you. You will find the branch details by clicking on a name on the results page.
    • If for whatever reason you are unable to obtain the desired information from the bank branch, you must go through the process described in the “How to Claim” and submit a claim following that procedure.
  • 8. How long will it take to process my claim?
  • We generally process and pay claims within 30 to 60 days from receipt of a claim. Some claims involving estates may take longer.

  • 9. Is it free to claim an unclaimed balance?
  • Yes, the unclaimed balance service, whether it is searching our database or making a claim, is completely free.

    However, you may have to incur legal fees, notarial or other fees to provide us with legal evidence that you are entitled to claimed funds.

  • 10. Does the Bank of Canada contact people to let them know that they have an unclaimed balance?
  • The Bank of Canada only contacts account owners once it receives a claim request. We do not initiate contact with account owners to notify them of an unclaimed balance. Unclaimed balance searches and claims can be initiated with the Bank of Canada by the rightful owner, without fee.

    There are firms that use publicly available information to find account owners and assist them in making a claim. Some of these firms may offer this service for a fee. The Bank of Canada does not endorse any of these firms, nor do we have any business relationship with them.

    If you have been received unsolicited correspondence from someone purporting to be from the Bank of Canada:

    • Delete the email immediately and contact your local authorities.
    • Call our Public Information Office at 1 800 303-1282 (toll free in North America), or see the "Contact Us" page on this website.

    For further information, see: http://www.bankofcanada.ca/bank-of-canada-warns-of-email-scams/

  • 11. I can’t find my balance in the database, even though my bank says it’s been transferred. Where is it?
  • Accounts and instruments are transferred to the Bank on the 31 December following the 10th anniversary of inactivity. Until the account is transferred to the Bank of Canada, it remains with the institution where the account originated.

    For example, an account that was inactive for 10 years on 23 February 2012 would be transferred to the Bank of Canada on 31 December 2012. In this example, the institution where the account originated remains responsible for returning the funds to the rightful owner during the 2012 calendar year. (In practice, however, the transition process can start as early as October of the 10th year and accounts may become unavailable for the few weeks it takes for the transfer to be completed.)

    If your bank branch cannot help you in accessing your account, contact the financial institution’s head office.

  • 12. How long do I have to claim the funds?
  • The Bank of Canada maintains custody of all balances of $1,000 or more for 100 years at the Bank of Canada after the 10-year inactivity period at the original bank. Unclaimed balances under $1,000 are retained for thirty years after the 10-year period. Balances must be claimed before the period in Bank of Canada custody ends.

    If the balance remains unclaimed until the end of the prescribed custody period, the Bank of Canada transfers the funds to the Receiver General for Canada.

  • 13. What is done to find the owners of unclaimed balances?
  • Canadian banks have a legal obligation to send written notification after 2, 5 and 9 years of inactivity.

    The Bank of Canada makes information available to the public without charge:

    • on this Internet site (excluding balances below $2.00)
    • by mail: Bank of Canada, Unclaimed Balances Services, 234 Wellington Street, Ottawa, Ontario K1A 0G9
    • by fax: 613 782-7713
    • info@bankofcanada.ca

    A request for a search must include the full name of the individual, the addresses for past residences, and the year of death if the individual is deceased.

    The full list of unclaimed balances may also be purchased on a CD-ROM (raw data only) for $72 plus GST and PST plus $3 for shipping. Send your request and money order or certified cheque to the Bank of Canada at the above address.

  • 14. How much interest is paid on unclaimed balances?
  • The Bank of Canada pays 1.5% on balances that were held in savings accounts for the first 10 years of custody. All other accounts and instruments receive no interest.

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