Amazon.com Help: Cancel Items or Orders

Cancel Items or Orders

You can cancel items or orders that haven't shipped by visiting the Orders section in Your Account.

To cancel an item or an entire order:

Go to Your Orders.
Click Cancel Items.
Note: Orders that have shipped cannot be modified and the Cancel Items button will not appear.
Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
Click Cancel checked items when finished.

After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was canceled by visiting Your Account. If you do not see the order in Your Account, it was successfully canceled.

If your order shipped directly from Amazon.com and cannot be modified, you may refuse the package or return it using our Online Returns Center.

How to cancel or change an order fulfilled by Amazon, Merchant, or Marketplace seller.

Ask the Community: Post your question in the General Help Forum or Kindle Help Forum.

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