Customer Service / Customer Experience

Features, News & Blogs

Customer feedback platform fights fake reviews
A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead keeps the review capture responsibility with the business, according to a company news …
Urbanspoon creates list of 10 restaurant industry secrets
Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry. The complete list is as follows: Those specials don't come cheap. Your server may wax poetic about the day's special, but understand …
GoWaiter.com delivering to Fayetteville, N.C.
GoWaiter.com, a growing restaurant delivery and catering business, will soon open for service in Fayetteville, N.C., according to a company press release. The Orlando, Fla., based company, with delivery and catering services in more than 25 markets …
NoshList adds customer-facing feature to restaurant waitlist app
NoshList has created a multi-restaurant management tool as a key new feature for its restaurant waitlist app, available for iPad, iPhone and Android devices. The tool is one of several new upgrades to NoshList and NoshList Premium. "With an …
Papa Murphy's, McAlister's identified by consumers for offering value
Data from Technomic's Consumer Brand Metrics program, which surveys consumers about their most recent restaurant visits, confirms that top-rated restaurant concepts continue to be chains that deliver strong value on high-quality food and beverage …
NoWait offers Rezbook customers free trial
The restaurant seating management service NoWait has announced an offer to clients of Rezbook, which was acquired by OpenTable, to switch from the Rezbook platform to the NoWait platform for a six-month free trial. While NoWait can be used by …
NRA: Customers want mobile technology as part of dining experience
New research from the National Restaurant Association, and presented this week at the Restaurant Innovation Summit in Denver, shows that customers want to incorporate smartphone technology into their dining experiences. The majority of Americans …
Boston Market extends government shutdown promotion
Boston Market is extending its offer of free chicken to federal employees and military personnel impacted by the government shutdown. Initially available from Oct. 6 to Oct. 13, now — and until the government shutdown ends — Boston …
FCES panel: Ready or not, mobile payments are coming
	In the past two months alone, Subway, Dairy Queen, McDonald's, Checker's, Rally's, Sonic and Jamba Juice have announced new mobile payments platforms or tests. Subway, Dunkin' Donuts and Burger King Delivers, among others, have long ago implemented …
Le Pain adds Wi-Fi throughout U.S. system
Ruckus Wireless Inc. announced that it has been selected by Le Pain Quotidien, an international bakery retailer, to supply it with Ruckus Smart Wi-Fi products and technology for use within its corporate headquarters and bakery stores across the U.S …