For general questions about the Bureau of Transportation Statistics (BTS) contact:
Bureau of Transportation Statistics
Research and Innovative Technology Administration (RITA)
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, DC 20590

• Toll-free BTS Help Line: 800-853-1351
• General questions or inquiries: https://ntl.custhelp.com/app/ask
• Media Inquiries: Dave Smallen at 202-366-5568 or David.Smallen@dot.gov

Organization Chart

Directions to the U.S. Department of Transportation Headquarters