“They make it easy for us to do our jobs right.”
That is what a young service advisor at my local dealership said to me when I complimented him on his service acumen. He had overhead him speaking to a new customer; he was solicitous of the customer’s needs and made no effort to “upsell” him on services he didn’t need. In fact, he read »
Banned for life.
Forced to sell his franchise.
That’s all you need to know about Donald Sterling’s future with the National Basketball Association.
Commissioner Adam Silver did not mince words. He has exiled Sterling, the owner of the Los Angeles Clippers, after being caught on tape making racist comments to his read »
When Alan Mulally was announced as the new CEO of Ford Motor Company, some regarded it as an act of desperation. More than seven years later, as Mulally’s tenure draws to a close, his hiring is viewed as a stroke of genius.
In September 2006 there was much skepticism in Detroit that an outsider like Mulally from Boeing without any read »
There is an old saying in show business that goes like this:
Life is easy; it’s comedy that’s hard.
That adage came to mind as I finished Bob Mankoff’s wonderful and warm memoir, How about Never–Is never good for you? My Life in Cartoons. That line also serves as the punch line to Mankoff’s most famous read »
“Sometimes you can learn best about a topic by identifying what it isn’t before you define what it is.”
This hit home with me when I was asked how you could know when an organization lacks purpose. The interviewer was Shawn Murphy, a workplace consultant and host of the popular “Work That Matters” podcast. I thought the question was read »
When you are presenting your ideas, you don’t have to sublimate your personality. It may be your most important asset.
Seth Rogen, a comedic actor, made this point abundantly clear in his testimony to a Senate committee looking into Alzheimer’s Research. Rogen has first-hand experience with the disease. Alzheimer’s struck his read »
Looking to get to the top of your organization?
You’d better work on your motivation skills. According to a new worldwide survey conducted by IIC Partners of 1260 business executives the leading attribute Boards of Directors look for in an executive for a senior position is “the ability to motivate and lead others.” read »
When you leave, you want to people you know you have been there.
Every leader wants to leave a legacy. We are tempted to think of legacy in terms of big accomplishments. And by that measure Mary Sue Coleman, president of the University of Michigan who is retiring this summer, has some major kudos to her name.
During her read »
What keeps CEOs up at night? It’s not that they know, but what they don’t know.
Such is the case in which General Motors newly appointed CEO Mary Barra finds herself. According to reporting by New York Times reporter Bill Vlasic, Barra did not learn of the ignition problem that has led to the recall of over 1.6 GM vehicles read »
