Customer news
Recent customer service announcements are listed here.
If you have any questions please contact the Customer Helpline at helpline@bbfc.co.uk or on 020 7440 0299.
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Reclassification of Films Being Re-Released in UK Cinemas
26/03/2015
If we have previously classified a film for theatrical release and you now wish to re-release it theatrically with a BBFC certificate and black card, you may need to submit it to us for a new classification. This document explains what you need to do.
4DX Exhibition of Theatrical Films
26/03/2015
The Film Distributors’ Association recently asked us whether we would have to classify a 4DX exhibition of a film separately from, and in addition to, the regular 2D version of the film.Having taken legal advice and carried out a test screening in the 4DX cinema in Milton Keynes, we have concluded...
Additional Service Changes from 1 January 2015
27/11/2014
On 1 January 2015 we are adjusting several of our charges that could alter how you choose to schedule and deliver content for viewing. These changes could affect the price you pay for our services when amending or withdrawing your bookings. The following information covers any works submitted, or...
BBFC Tariff Changes effective from 1 January 2015
27/11/2014
Having consulted the DCMS, we will be raising our fees for the first time in seven years on 1 January 2015. We have not increased our fees since 2007. This is equivalent to a 19% reduction in real terms in the cost of BBFC services over that period.
Changes to video exemption criteria to protect children under the VRA
31/10/2014
Accordingly, we updated the information on our website to reflect the changes to the exemption criteria. Now that a few weeks have gone by since the law changed, we just wanted to write to you to remind you to take a look at this information, to see if it applies to any of the video works you are...
Extranet System Maintenance
10/06/2014
The website and Globus file delivery mechanism will still be accessible for use and the BBFC extranet will be available once again for use on Monday 16th June 2014 at 9am.
IMAX Classifications
24/12/2013
You will need to obtain an age rating for your IMAX work when one or more of the following is applicable:
BBFC to start accepting Video Recordings Act submissions by digital file delivery
25/10/2013
Digital file delivery for VRA is part of our drive to make submitting works for BBFC classification faster and easier for the industry.Submissions will continue to be handled by the extranet, but we have chosen Globus Online to allow quick, secure uploads of your content. Globus can be used at no...
BBFC Extranet Maintenance
06/09/2013
From 17:30 on Friday the 6th of September 2013 the BBFC extranet will be unavailable due to essential maintenance.The service will be available once more from 9:00 on Monday the 9th September 2013.We apologise for any inconvenience caused.
Improvements to the online theatrical booking calendar
03/07/2013
Following recent customer feedback the online theatrical booking calendar has been improved to allow a more efficient and accurate customer experience.ImprovementsCustomer feedback has indicated that the online booking calendar would show availability for a certain day, but would not accept their...