Government IT

 

Jingle bills: Centrelink wrongly hits 70,000 families for up to $726 each

Centrelink has blamed a computer glitch for the incorrect bills.

Noel Towell   Computer glitch blamed as welfare agency hits tens of thousands with bills for money that is not owed.

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Scrap the fax: Public service's new war

ACT Health is working with the DTO to reduce burdensome scheduling procedure.

Phillip Thomson   Archaic technology wasting time for Canberrans is in the target of new federal agency.

Twitter

Politwoops returns as Twitter reverses decision to block transparency watchdog

Twitter CEO Jack Dorsey has announced the  return of Politiwoops.

Karen Workman   ​Politwoops will once again be able to collect and publish the deleted tweets of politicians around the world after Twitter announced that it reached a deal with the organisations that run the website.

Centrelink's IT meltdown hits disability pension

More than 800,000 Australians are being paid disability pensions of about $800 a fortnight.

Noel Towell   Centrelink's tech woes disrupts Disability Pension medical crackdown.

Centrelink apologises for web welfare shutdown

A public servant has won compensation for changing duties within Centrelink.

Noel Towell   Centrelink clients around Australia are furious over missing payments.

Caution is 'holding the APS back'

Outgoing secretary of the Department of the Prime Minister and Cabinet Michael Thawley pictured earlier this year. He leaves his job in January.

Phillip Thomson   A report has revealed stunning examples of public service inefficiency when it comes to releasing and managing data.

Queensland can't sue for health payroll bungle: judge

IBM challenged the lawsuit

​The Queensland government's lawsuit against IBM Australia over the disastrous health payroll system has stalled, after the Supreme Court upheld a legal challenge by the technology giant.

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Qld can't sue IBM for health payroll bungle

Queensland launched action against IBM in 2013, But a legal challenge by IBM was upheld on Monday.

The Queensland government's lawsuit against IBM Australia over the disastrous health payroll system has stalled after the Supreme Court upheld a legal challenge by the technology giant.

Bureau of Meteorology computers breached, ABC reports

Dr Rob Vertessy CEO of the Bureau of Meteorology .

Ben Grubb   Australia's Bureau of Meteorology has reportedly had its computer systems breached.

ATO boosts service access via app and voice authentication

The ATO's voice identification system can be used with its app.

Claire Connelly   The ATO has announced it will extend its voice authentication system to its mobile app

Education

Code Club gets $1 million birthday present

Code Club Australia says new funding will help it extend its reach into rural and regional areas.

Claire Connelly   On the eve of its first birthday, an Australian non-for-profit facilitating digital literacy in school-aged children just received a million present from the federal government and the Telstra Foundation.

Phoenix rises from the ashes to battle Aussie bushfires

Called Phoenix, this software is proving to be indispensable for fighting bushfires.

Bennett Ring   Firefighters and planners are using an Australian-made bushfire simulator to help them do their job.

ID fraudsters attack ATO at least 11,000 times in one year

Identity fraudsters have targeted the ATO more than 11,000 times in the 2014-15 financial year in an attempt to steal tax refunds.

Noel Towell, Lisa Cox   The ATO has been targeted more than 11,000 times by identity fraudsters attempting to steal tax refunds in 2014-15.

Open data to public use, catch up with the world

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Stephen Bartos   Public servants need to ditch the control and encourage entrepreneurship.

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The APS's 'gap in capability'

Digital Transformation Office chief executive Paul Shetler has previously said the government was 'failing' its customers.

Phillip Thomson   State of the Service report outlines the major hurdle to digital reform.

Tax refunds targeted by cyber crims

The ATO says 1000 tax refunds, totalling $9 million, have had to be cancelled.

Noel Towell and Lisa Cox   Tens of thousands of taxpayers forced to wait for refunds amid suspicion of identity theft.

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Public service to ban paper in boxes

A crackdown on hard-copy paperwork has been announced.

Phillip Thomson   One powerful agency head warns against "tyranny of small person" as sweeping reforms released for public service.

Centrelink blames smartphone apps for 60,000 blocked calls a day

A public servant has won compensation for changing duties within Centrelink.

Noel Towell   Centrelink blocked 22m phone calls last year, with smartphone apps blamed for inflating the figures.

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Government

Government to start innovation 'crusade'

Christopher Pyne has the task of delivering the Prime Minister's digital vision.

The federal government is set to 'unleash' innovation and science with a new industry agenda to be announced at the end of 2015.

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How public service's digital reforms will happen

The public service is reforming how it deals with people online.

Phillip Thomson   The millions of customers, the short deadline: how the public service's digital revolution will start.