Personal and Executive Assistants
Two-day programme, open group course: £1,500 + VAT per person
Location: Mayfair, London
Programmes include certification and a hardback handbook.
For enquiries, call +44 (0)207 290 5950 or email TimHenckens@debretts.co.uk
Personal and executive assistants are often responsible for the first impression of an executive or business. The most highly skilled and experienced assistants also have the efficiency, professionalism and expertise to enhance their business by creating new opportunities, nurturing relationships and resolving issues.
The Debrett’s PA and EA Professional Development Programme takes delegates’ existing skills to an advanced level to ensure they are better equipped to deal with complex demands. It gives delegates the confidence to build rapport in networking situations, to resolve problems with tact and diplomacy, and to deal with complicated correspondence and forms of address accurately and with ease, ensuring they are the best possible ambassadors for their executive or brand.
This open programme works with small groups of professionals with diverse industry backgrounds. Delegates not only benefit from the high quality training Debrett’s offers, but also from the knowledge of others working in similar roles across a variety of sectors.
‘I found it incredible. The teaching, the interaction, the information provided, the honest notes of improvement to each candidate was honourable and much appreciated… Keep doing what you’re doing. You really are the experts.’ - EA to Chief Executive, Venture Capital Firm
Advanced skills Day One
Personal and executive assistants will learn how to build rapport with clients and contacts effectively, become the trusted source for correct forms of address and understand the importance of balancing formality and familiarity in a professional setting.
I found it incredible. The teaching, the interaction, the information provided, the honest notes of improvement to each candidate … Keep doing what you’re doing. You really are the experts.
1) First Impressions
- Professional introductions
- Personal polish
- Being a valuable brand ambassador
2) Correct Form in Communication
- Etiquette for telephone
- Conference calls and business meetings
3) Business Correspondence
- Correct form for business letters
- Professional emails and business cards
- Common grammatical and language errors
4) Forms of Address
- Titles and correct form for written correspondence
- Verbal address
‘I can definitely say it is the best course I have attended in a long while.’ EA to Chief Executive, Private Equity Firm
ADVANCED SKILLS DAY TWO
Delegates will exceed expectations in their role as a business ambassador and ensure their professional etiquette and use of complex correct forms of address are always impeccable. They will host clients with grace, organise high profile corporate events and handle challenging situations with poise and diplomacy, always leaving a positive impression.
The course material was relevant, detailed and covered many areas… the instructors had excellent credentials, were sharp and observant, explained things clearly, illustrated points with good examples, gave constructive comments, and did it all with humour.
1) Personal Impact
- Professional style
- Dress codes for all professional occasions
2) Effective Networking
- Optimising opportunities
- Nurturing relationships
- Pre-event research
3) Business Etiquette
- Balancing formality and familiarity
- Understanding hidden hierarchies
- Challenging situations and attention to detail
4) Event Management
- Planning, implementing and organising
- Correct form for invitations, name badges etc.
