Shopping for a new car or truck should be fun, but too often the experience is difficult and frustrating.
To address this challenge, and help consumers identify leading retailers who will go the extra mile, J.D. Power has created the Dealer of Excellence Program.
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.
Current J.D. Power Dealers of Excellence by State
| ARIZONA | ||
| Porsche North Scottsdale | Phoenix | AZ |
| CALIFORNIA | ||
| DCH Lexus of Oxnard | Oxnard | CA |
| Rusnak/Westlake Porsche | Thousand Oaks | CA |
| Toyota Sunnyvale | Sunnyvale | CA |
| Toyota Marin | San Rafael | CA |
| Volvo Cars Palo Alto | Palo Alto | CA |
| Marin Luxury Cars | Corte Madera | CA |
| Jaguar Land Rover Marin | Corte Madera | CA |
| Volvo Cars Marin | Corte Madera | CA |
| FLORIDA | ||
| Hyundai of St. Augustine | St. Augustine | FL |
| Johnson Honda of Stuart | Stuart | FL |
| GEORGIA | ||
| RBM of Atlanta | Atlanta | GA |
| Subaru of Gwinnett | Duluth | GA |
| KENTUCKY | ||
| Jeff Wyler Honda in Florence | Florence | KY |
| MARYLAND | ||
| Sheehy Lexus of Annapolis | Annapolis | MD |
| Porsche of Annapolis | Annapolis | MD |
| DARCARS Ford Lanham | Lanham | MD |
| DARCARS Nissan of Rockville | Rockville | MD |
| NEW YORK | ||
| Atlantic Chevrolet Cadillac | Bay Shore | NY |
| NORTH CAROLINA | ||
| Johnson Lexus of Durham | Durham | NC |
| Johnson Lexus of Raleigh | Raleigh | NC |
| OHIO | ||
| BMW of Cincinnati North | Cincinnati | OH |
| Terry Henricks Chrysler Dodge Jeep Ram | Archbold | OH |
| VIRGINIA | ||
| Haley Toyota of Farmville | Farmville | VA |
| WASHINGTON | ||
| Infiniti of Tacoma at Fife | Fife | WA |
Certification Criteria
This exclusive program reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.
Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.
Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in the J.D. Power Sales Satisfaction Index (SSI) Study.SM
Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:
▪ Listing vehicle inventory and pricing on the dealership website
▪ Negotiating in an efficient and transparent manner
▪ Offering a fair trade-in value
▪ Presenting a clear and easy-to-understand F&I product menu
Dealers—let your customers know you are providing an outstanding experience.
Find out how to become a J.D. Power Dealer of Excellence.