In accordance with the
Information Privacy Act 2009 (IP Act) Council has a
Privacy Statement which outlines how personal information will be collected and managed.
The IP Act contains 2 sets of rules:
- How individuals access and amend their own personal information; and
- 11 Information Privacy Principles (IPPs).
Should you suspect Council (or its bound contracted service providers) has breached its obligations to the IPPs or the conditions of a public interest approval, you may lodge a complaint with Council.
Who can make a privacy complaint?
Generally, a person can only make a complaint about their personal information. However:
- An agent (e.g. lawyer) may complain on behalf of a person, if authorised to do so; or
- A parent may complain on behalf of their child.
What is public interest approval?
The IP Act allows for agencies to apply to the Queensland Information Commissioner for an approval to waive or modify privacy principle obligations in the public interest. For further information about public interest approvals refer to the Office of the Information Commissioner website.
Submitting a complaint
Your complaint must be in writing to the Chief Executive Officer, by email to ceo@bundaberg.qld.gov.au or by calling Council's call centre on 1300 883 699 for assistance.
Resolution
If the complaint is not resolved to your satisfaction, and more than 45 business days have passed since the complaint was made, you can refer your complaint to the Office of Information Commissioner.
