Customer Service

CUSTOMER SERVICE CHARTER

Our Vision

'A strong, sustainable and vibrant region, connected in vision and spirit.'

Our Commitment to You

Bundaberg Regional Council is committed to providing excellence in service and to strengthen relationships with the community of our diverse region.

This Charter details our commitment to provide professional, value for money services to you, our customers.

To demonstrate this commitment, Council will build and maintain relationships based on open and effective communication and provide responsive and timely service to our diverse community and region. A copy of our Customer Service Charter is available for you to download.

Your Feedback is Important to Us

We encourage and welcome suggestions or feedback and will take these into account to improve best practice service and stay in touch with your needs.

If you are pleased with the service you receive, we ask that you let us know so we can recognise our staff’s achievements.

Via Website - http://www.bundaberg.qld.gov.au/council/your-say
By telephone - 1300 883 699

CUSTOMER SATISFACTION SURVEY 2014

Council at its meeting of 14 April 2014 authorised officers to proceed with a 2014 Customer Satisfaction Survey. The Survey was undertaken by market research consultants who undertook the survey of 500 residents from a cross section of the broad Regional Council community.

Results of the Survey are available here»

If you have any complaints, issues or concerns about our services, actions or decisions, you can complete our online form here.

If your complaint relates to an Administrative Action of Council, you should first read Council's Administrative Action Complaints Policy for further information.

All complaints are processed in accordance with Council's Privacy Statement.

IN WRITING

All written correspondence should be addressed to:

The Chief Executive Officer

Bundaberg Regional Council

PO Box 3130

BUNDABERG QLD 4670

ceo@bundaberg.qld.gov.au

CALL CENTRE

To meet the changing needs of the community and the provision of accurate and timely service, an initiative of Council is the implementation of a locally based "Call Centre".

As the ‘first point of contact" a large majority of enquiries and business transactions are attended to by Customer Service Officers, prior to seeking assistance from professional or technical Officers.

Please phone 1300 883 699 for all enquiries to Council, unless otherwise advertised.

If you're calling from overseas the number is +61 7 4130 4130

Some helpful hints on international dial codes can be found on the Wikipedia site

CHANGE OF ADDRESS

Property owners are required to notify Council of a change of address as soon as possible. If you have changed address, or intend to change your address from that stated on your Rate Notice, please advise Council in writing to enable records to be changed and to ensure that all correspondence etc reaches the correct address.

If you have more than one assessment / property, please give the details of each property to which the change relates.

Changes will not be accepted via telephone.

You can change your address by completing our hard copy change of address form available here, or by completing our online form by selecting the button below.