Advice on doing your research
Advice on the records we hold at The National Archives.
British citizenship
- Request a search for a certificate of British citizenship, registration or naturalisation, issued from 1949 to 1986.
- Request a search confirming no evidence of British naturalisation up to 1986.
Bookshop
See our FAQs for questions about your order. If you still need help, please email us.
Compliments, complaints & comments
Send compliments, complaints and comments about our on site (at Kew) and online services. See our complaints procedure.
Freedom of Information
Request information about The National Archives under the Freedom of Information Act.
Education sessions
Book video conferences and virtual classroom sessions. Book workshops through Eventbrite.
Education service general enquiries
Contact us with queries about our education service and online educational resources.
International collaboration
Contact us if you are an international archive, government or cultural body interested in collaborating with The National Archives.
Website
Contact us with queries about our website, not including advice about our catalogue.
Reading rooms access & services
Contact us with queries about visiting the reading rooms at The National Archives, reader ticket applications and document ordering, and requests for digital or paper copies of records.
Public sector information
Contact us with your queries about Crown copyright, licensing and the re-use of government information.
Contact our partners
Feedback on our commercial partners’ online services, including Findmypast and Ancestry.
Phone
+44 (0) 20 8876 3444
Lines are open:
Monday: 09:00–17:00 (switchboard service only)
Tuesday: 09:00–17:00
Wednesday: 09:00–17:00
Thursday: 09:00–17:00
Friday: 09:00–17:00
You can call us for general information on the types of records held by The National Archives. If you require research advice please use our records and research enquiry service.
If you contact us by email, any personal information you send to us will be handled in accordance with our privacy policy.