Customer support

Product support

ClinicalKey

• How do I register for a remote access account using a Registration ID and Password? opens in new tab/window

• How do I register with ClinicalKey? opens in new tab/window

• How do I activate remote access with my organizational email address? opens in new tab/window

• How do I log in to or out of the site?  opens in new tab/window

Visit ClinicalKey Support Center opens in new tab/window

Complete Anatomy

• How do I access Complete Anatomy? opens in new tab/window

• Accessing and updating your information opens in new tab/window

• Downloading and logging in opens in new tab/window

• How many devices can I use Complete Anatomy on? opens in new tab/window

• How do I redeem my Library Activation code? opens in new tab/window

Visit Complete Anatomy Support Center opens in new tab/window

Evolve

• How do I redeem an access code for an online course or resource? opens in new tab/window

• How do I register for my textbook's resources? opens in new tab/window

• How do I create an Evolve account? opens in new tab/window

• How do I sign in to Evolve? opens in new tab/window

• What to do if I forgot my Evolve username or password? opens in new tab/window

Visit Evolve Support Center opens in new tab/window

HESI

• How do I add HESI Student Access to my Evolve account? opens in new tab/window

• How do I access my course or resources in Evolve? opens in new tab/window

• How do I sign in to Evolve?opens in new tab/window opens in new tab/window

• How do I register for my textbook's resources? opens in new tab/window

• How do I create an Evolve account? opens in new tab/window

Visit HESI Support Center opens in new tab/window

Mendeley

• How do I fully uninstall the word plugin? opens in new tab/window

• How do I enable cookies to allow sign in for Mendeley Web Importer? opens in new tab/window

• How can I fully remove Mendeley desktop from my machine? opens in new tab/window

• How do I install Mendeley desktop? opens in new tab/window

• How do I delete my Mendeley account? opens in new tab/window

Visit Mendeley Support Center opens in new tab/window

ScienceDirect

• How do I get remote access to Sciencedirect? opens in new tab/window

• How do I create an Elsevier account? opens in new tab/window

• What are the technical requirements for Sciencedirect? opens in new tab/window

• How do I clear my cache and all cookies? opens in new tab/window

• How does id.elsevier.com use cookies? opens in new tab/window

Visit ScienceDirect Support Center opens in new tab/window

SciVal

• How do I register for SciVal? opens in new tab/window

• What should I do if I have a query about my privacy? opens in new tab/window

• What are SciVal's technical requirements? opens in new tab/window

• How do I log in to SciVal? opens in new tab/window

• What can I do if I forget my username or password? opens in new tab/window

Visit SciVal Support Center opens in new tab/window

Scopus

• What is Scopus Preview? opens in new tab/window

• Can I view articles on Scopus if I don't have subscribed access? opens in new tab/window

• How do I create an Elsevier account? opens in new tab/window

• How do I sign in via my institution? opens in new tab/window

• How can I sign in to my Elsevier account? opens in new tab/window

Visit Scopus Support Center opens in new tab/window

Elsevier eCommerce support topics

• What eBook formats are compatible with my device? opens in new tab/window

• Can I receive a desk copy of a book?  opens in new tab/window

• Can I return my product and get a replacement or refund?  opens in new tab/window

• When will I receive my book?  opens in new tab/window

• How do I ensure that emails aren't blocked by spam filters?  opens in new tab/window

• What is the status of my book order?  opens in new tab/window

• How do I download my eBook from my shop.Elsevier.com account?  opens in new tab/window

• What are DRM free or watermarked eBooks? opens in new tab/window

• A guide to shopping on shop.elsevier.com opens in new tab/window

• How do I renew my individual journal subscription? opens in new tab/window