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Aberrant capitalism : the decay and revival of customer capitalism / Hunter Hastings, Stephen Denning. - Princeton University Library Catalog
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Aberrant capitalism : the decay and revival of customer capitalism / Hunter Hastings, Stephen Denning.
Author
Hastings, Hunter
[Browse]
Format
Book
Language
English
Published/Created
Cambridge : Cambridge University Press, 2024.
Description
1 online resource (85 pages) : digital, PDF file(s).
Availability
Available Online
Cambridge University Press eBooks – 2024 Frontlist Collection
Details
Subject(s)
Capitalism
[Browse]
Author
Denning, Stephen
[Browse]
Series
Cambridge elements. Elements in reinventing capitalism
[More in this series]
Cambridge elements. Elements in reinventing capitalism, 2634-8950
[More in this series]
Summary note
The corporation was a timely emergent phenomenon of the capitalist system. Under entrepreneurial ownership with customer value creation goals, corporations introduced new products and services, new capital structures and new management processes capable of improving customer experiences in every facet of their lives. After entrepreneurship, the organizational model transitioned to managerial capitalism, and from there into command-and-control and central planning. Then came further transition into the era of financialization, where shareholder value replaced customer value as the purpose of the corporation. Managers diverted resources to their own enrichment as well as that of shareholders, at the expense of investment in future innovation. Capitalism's reputation has become tarnished and its purpose distorted. This Element ends with the promise of another emergent era, via the corporations of the digital age.
Notes
Title from publisher's bibliographic system (viewed on 22 Feb 2024).
ISBN
9781009348867 (ebook)
Statement on language in description
Princeton University Library aims to describe library materials in a manner that is respectful to the individuals and communities who create, use, and are represented in the collections we manage.
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