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Disinformation as Collaborative Work: Surfacing the Participatory Nature of Strategic Information Operations: Proceedings of the ACM on Human-Computer Interaction: Vol 3, No CSCW

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Disinformation as Collaborative Work: Surfacing the Participatory Nature of Strategic Information Operations

Authors:

Tom WilsonAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 127, Pages 1 - 26

https://doi.org/10.1145/3359229

Published: 07 November 2019 Publication History

Abstract

In this paper, we argue that strategic information operations (e.g. disinformation, political propaganda, and other forms of online manipulation) are a critical concern for CSCW researchers, and that the CSCW community can provide vital insight into understanding how these operations function-by examining them as collaborative "work" within online crowds. First, we provide needed definitions and a framework for conceptualizing strategic information operations, highlighting related literatures and noting historical context. Next, we examine three case studies of online information operations using a sociotechnical lens that draws on CSCW theories and methods to account for the mutual shaping of technology, social structure, and human action. Through this lens, we contribute a more nuanced understanding of these operations (beyond "bots" and "trolls") and highlight a persistent challenge for researchers, platform designers, and policy makers-distinguishing between orchestrated, explicitly coordinated, information operations and the emergent, organic behaviors of an online crowd.

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Index Terms

Disinformation as Collaborative Work: Surfacing the Participatory Nature of Strategic Information Operations
1. Information systems
  1. Information systems applications
    1. Collaborative and social computing systems and tools
2. Social and professional topics
  1. Computing / technology policy

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Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
,
Darren Gergle
Northwestern University, USA
,
David A. Shamma
FXPAL, USA

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Publication History

Published: 07 November 2019

Published in PACMHCI Volume 3, Issue CSCW

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Jones DChandrasekharan E(2024)Measuring Epistemic Trust: Towards a New Lens for Democratic Legitimacy, Misinformation, and Echo ChambersProceedings of the ACM on Human-Computer Interaction10.1145/36870018:CSCW2(1-33)Online publication date: 8-Nov-2024
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