Employee morale: Difference between revisions

Long used by the military as a "[[mission-critical]]" measure of the psychological readiness of troops, high morale has been shown to be a powerful driver of performance in all organizations. Extensive research demonstrates its benefits in [[productivity]], profitability, [[customer satisfaction]] and worker health.<ref>{{cite web|last=Business & Money|first=Time|title=Happy Employees means Greater Profits|url=http://business.time.com/2013/01/09/happy-employees-mean-greater-profits/|publisher=Time Magazine}}</ref> By measuring morale with employee [[Survey methodology|surveys]] many business owners and managers have long been aware of a direct, ''causative'' connection between that morale, (which includes [[job satisfaction]], opinions of their management and many other aspects of the workplace [[culture]]) and the performance of their organization.<ref>{{cite web|last=Neely|first=Greg H.|title=The Relationship between Employee Morale and Employee Productivity|url=http://fi.ge.pgstatic.net/attachments/f62e366953b64d57802309419def883c.pdf}}</ref>. The slogan 'The customer is always right' really takes away from employee empowerment and also belittles them. The customer is not always right and therefor the slogan should be done away with.