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Methodology for defining the new optimum level of service in airport passenger terminals
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Methodology for defining the new optimum level of service in airport passenger terminals

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  • Tae Hyun Kim
  • Cheng-Lung Wu

Abstract

This paper proposes a methodology based on agent-based simulation to define the new optimum airport level-of-service (LOS) that guides cost-efficient terminal design while providing passengers with a reasonable LOS. It aims to allow at least 50% of passengers to experience the new optimum LOS range while cutting off LOS values during peak and off-peak periods. The simulation also helps to adopt the standard cut-off combination and test the applicability of the methodology. The test reveals that the proposed methodology is useful for establishing an alternative LOS standard that is more cost-efficient and flexible than the conventional IATA standard and could be applicable for other public transport terminals.

Suggested Citation

  • Tae Hyun Kim & Cheng-Lung Wu, 2021. "Methodology for defining the new optimum level of service in airport passenger terminals," Transportation Planning and Technology, Taylor & Francis Journals, vol. 44(4), pages 378-399, May.
    • Handle: RePEc:taf:transp:v:44:y:2021:i:4:p:378-399
    DOI: 10.1080/03081060.2021.1919348
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    Cited by:

    1. Afroditi Anagnostopoulou & Dimitrios Tolikas & Evangelos Spyrou & Attila Akac & Vassilios Kappatos, 2024. "The Analysis and AI Simulation of Passenger Flows in an Airport Terminal: A Decision-Making Tool," Sustainability, MDPI, vol. 16(3), pages 1-13, February.

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