Our Terms and Conditions for a Safari with Kabiza Wilderness Safaris-Uganda

Best to read Terms and Conditions for a Safari with Kabiza Wilderness Safaris

Time to read the Fine Print – it will help you to know about Safari with us.

Look at the fine print – the Terms and Conditions for a safari with Kabiza Wilderness Safaris. We know it may not be the most exciting read, but having all the details is essential for a smooth and worry-free experience.

Here’s the deal: Like any reputable safari tour operator in Uganda, we have our own rules. However, what sets us apart is how we approach them. Our focus is always on working with our clients and their unique situations.

When you sign up for a safari with us, our Terms and Conditions come into play. They are designed to ensure your safety, protect your interests, and outline the framework for a successful adventure.

As a safari tour operator, we control certain aspects, such as your driver-guide, the activities you’ll participate in, and the lodges where you’ll stay. However, factors beyond our control include road conditions, newly broken bridges, unpredictable weather, or employees’ attitudes toward accommodations.

That’s where your tour guide becomes essential. They are the ones who make the Safari happen on the ground, navigating challenges and ensuring your overall experience is exceptional.

So, we encourage you to take the time to read our Terms and Conditions. They provide peace of mind and clarity on what to expect during your safari adventure. We want you to have a worry-free experience, knowing that we’ve got your back every step of the way.

While rules are necessary, we focus on you, our valued client, not just our bottom line. We strive to enforce our laws with understanding and flexibility, always keeping your best interests in mind.

Remember, our Terms and Conditions are also there to protect you. They outline the guidelines for a safe and enjoyable safari, setting the stage for an unforgettable journey through the wild.

So, please take a moment to familiarize yourself with our Terms and Conditions. If you have any questions or concerns, our team is here to provide the clarity and support you need.

At Kabiza Wilderness Safaris, transparency and open communication are the keys to a successful safari experience. Let’s embark on this adventure together with peace of mind and excitement.

TERMS AND CONDITIONS – Kabiza Wilderness Safari

GENERAL:

Kabiza Wilderness Safaris organizes private safaris in Uganda and Rwanda. Safaris are managed by Kabiza Wilderness Safaris LTD, registered in the Republic of Uganda. Please carefully read the Terms and Conditions and Travel information for specific countries. Together, they set out our respective obligations and form the basis of your contract with us.

In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date), and “we” and “us” mean Kabiza Wilderness Safaris. These terms are amended from time to time due to changing circumstances; the words at the booking time are valid.

Conditions in Africa are not the same as those in developed countries, and standards of services, medical facilities, safety, and security may often be lower than those in your home countries. Please note that the laws and regulations of the country in which services are provided apply to your holiday arrangements and not those of your home country.

INFORMATION ACCURACY:

The itinerary we provide is a comprehensive guide that includes descriptions and information about the national parks you’ll visit, the incredible wildlife you might encounter, the accommodations we’ve carefully selected for your Safari, details about gorilla permits, chimpanzee permits, and current security and health conditions in Uganda and Rwanda. We’ve gone to great lengths to ensure our information is up-to-date and accurate, providing you with the most reliable and relevant details.

However, it’s important to note that despite our best efforts, certain factors beyond our control can occasionally lead to errors or omissions. We cannot accept responsibility or liability for these unforeseen circumstances in such cases. Nevertheless, we will inform you of any changes and updates, seeking your approval before adjusting your safari plans.

What sets us apart is that our safaris are not merely based on standardized tour packages. Instead, we tailor your safari experience based on your preferences, wishes, and input regarding accommodations, activities, national parks, and places you’d like to visit. We value your input and strive to create a personalized itinerary that aligns perfectly with your desires.

Our commitment to providing you with the best possible safari experience means we work closely with you, considering your preferences and ensuring that every aspect of your journey is carefully crafted to meet your expectations.

So, rest assured that while we cannot control every external factor, we are dedicated to providing accurate information, personalized itineraries, and exceptional service. We’re here to make your Safari dreams a reality, ensuring that your adventure is everything you’ve envisioned and more.

Acceptance of booking for a Safari with Kabiza Wilderness Safari:

Deposit for a Safari with Kabiza Wilderness Safaris

 Let’s talk about the deposit for your Safari with Kabiza Wilderness Safaris. When you’re ready to book your safari adventure, it’s essential to understand the responsibility that comes with it. The person in charge, often called the “head of the group,” is the one who accepts the booking on behalf of everyone in the group.

As the head of the group, you’re the go-to person who represents all the individuals under your authority. This means that the terms and conditions of the booking apply to everyone in the group, and it’s your responsibility to make sure everyone is on board and understands what’s involved.

You must communicate the terms and conditions to your group members to ensure clarity and consistency. By accepting the booking, you acknowledge that you have the authority to agree to these terms and conditions on behalf of the entire group.

At Kabiza Wilderness Safaris, we believe in open and transparent communication. If you have any questions or concerns about the booking process or the terms and conditions, our team is here to help. We want to ensure that every member of your group feels comfortable and well-informed about their upcoming safari adventure.

So, when you accept the booking for your Safari, remember that you’re making the arrangements for yourself and representing the whole group. The terms and conditions apply to everyone, and we’re here to work together and create an unforgettable safari experience for all of you!

Feel free to reach out if you need any assistance along the way or have any doubts. We’re excited to embark on this safari adventure with you and your group!

Full and Final payment for your Safari:

When it comes to making the full and final payment for your Safari with Kabiza Wilderness Safaris, here’s what you need to know:

The total amount owed to Kabiza Wilderness Safaris by the client should be paid no later than five weeks before the start date of the Safari. It’s essential to settle the payment on time because if the total amount is not received by the due date, the company reserves the right to consider the booking canceled.

Please note that Kabiza Wilderness Safaris cannot be held responsible for any price changes or over-bookings that may occur during the processing and receiving of the deposit.

If you book within six weeks or less of the departure date, the full payment is required upfront. You have a couple of options for making the payment:

1. Bank Transfer: You can pay to our ABSA Bank Account in Uganda. Please note that any transfer costs associated with the bank transfer should be covered by the client(s).
2. Credit or Debit Card: You can pay using the online PesaPal Service once you receive our invoice. However, please be aware that there is a 3.5% service charge for this payment method.

Alternatively, if you’re in Uganda, you can visit our office and pay using Barclay Merchant Services. We accept Visa, Mastercard, and American Express (AEX). A 5% service charge will be added to the total amount owed for payments made at our office.

At Kabiza Wilderness Safaris, we aim to provide convenient payment options while ensuring transparency and fairness. If you have any questions regarding the payment process or need further assistance, feel free to get in touch. We’re here to make your safari experience as smooth and enjoyable as possible!

Cancellation by Kabiza Wilderness Safaris:

The company reserves the right to cancel a safari or any part of it for any of the following reasons:

•  If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and cannot reasonably be overcome.
•  If the company reasonably believes that you may cause harm or damage to its reputation or the reputation of its suppliers or property belonging to its suppliers.
•   If a company supplier or suppliers is/are unable to host its portion of the Safari for any reason.
•    If you wish to make changes to the Safari Itinerary, make it uneconomical or impractical.

Should Kabiza Wilderness Safaris cancel a Safari, it shall be rescheduled for a mutually convenient date, or the client shall provide a refund.

Kabiza Wilderness Safaris shall be under no further liability to the client for canceling the event or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the client with an alternative itinerary and if this does not prove possible, shall refund the refundable portion of the Safari.

We reserve the right to terminate the holiday of any person in your party if, in our opinion or the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance, or distress to any third party or damage to property. In this situation, the people) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such persons). No refunds will be made, and we shall not pay any expenses or costs incurred due to the termination.

Cancellation by the client(s)

The cancellation of a booking by the Client must be made in writing and signed by the group contact person. The amount of the cancellation fee is calculated according to the date on which Kabiza Wilderness Safaris receives the written cancellation notice:

•  29 days or more before the departure date, the cancellation fee is 60% of the land arrangement plus the complete total of gorilla permits, chimpanzee permits, and in-country flight portions
• 28 to 14 days before the departure date, the cancellation fee is 75% of the total cost of the booking plus the full cost of gorilla permits, chimpanzee permits, and in-country flight portions
• 13 to 7 days before the departure date, the cancellation fee is 90% of the total cost of the booking plus the price expenses permits, chimpanzee permits, and in-country flight portions.
• Within one week of the departure date, the cancellation fee is 100%.
•  Cancellation before the deposit has been made will not incur any fees.

Cancellation, Medical, and repatriation insurance are Highly suggested for our clients, and it is the client’s responsibility to arrange such insurance through the client’s broker. It is strongly recommended that clients also take out to cover emergency travel and accommodation, lost baggage, and any other cover the clients deem fit. The decision of which insurance coverage they obtain is solely the client’s responsibility.

Permit Refunds:

Refunds of Gorilla – Chimpanzee – Golden Monkey Permits depend on our ability to resell them to another tour operator for the dates on them.  We have a service charge in case we need to resell the permits.

Safari Itinerary Changes made by Client(s)

The company shall do its best to accommodate any reasonable changes the client wishes to make to the Safari. Alterations and amendment requests should be made with the company, not end suppliers.

The group contact person should make such requests in writing to the company. These changes shall not be deemed accepted until confirmed in writing by the company by sending a revised itinerary.

If the client wishes to increase or decrease the number of people participating in the event, this may be done up to six weeks before the date your event is due to start without additional charge. The safari cost per person will be adjusted accordingly.

Subject to the company’s written agreement, the client may transfer a booking to someone who satisfies all the conditions applicable to the activities in the itinerary.

Changes made to Safari Itinerary by Kabiza Wilderness Safari:

When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the total to a capacity of the same standard in the same area. Such changes must be communicated to the client.

Accommodation changes may affect the price of a safari since prices vary between accommodations.

Safari Price Increases

Safari Price increases may occur due to any rise in in-country flying safari rates, fuel costs, game reserve fees, permit price increases, and fluctuation of exchange rates. The company reserves the right to modify the cost per person and add a surcharge. Should any clients refuse to accept and pay such a surcharge, the company reserves the right to cancel the tour and make refunds of down-payments except upon reselling the permit and attempting to receive lodging refunds, minus our cost incurred, which would be minimal.

ACCOMMODATIONS:

We allow you to choose the desired accommodation and recommend the ones that we feel are best for you based on your requested price range. The prices are based on two people sharing a double or twin room. In all cases, we provide full-board accommodations while on Safari-except in instances where it is outlined in the itinerary and agreed on by you. Single travelers who are part of the Safari must pay a single supplement.

CLIENT’S COMPLAINTS:

If you have any complaints, please let your driver guide you – your satisfaction is most important to us. Our driver-guide will do his best to resolve any complaints, and we will do our best to fix them. If your objections were Resolved, submit a report to Kabiza Wilderness Safaris as soon as possible. Please do so no later than 20 days after your Safari. However, any issues should be resolved before the ending date of your Safari. We will try to rectify problems as soon as they arise.

FORCE MAJEURE:

We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service) Such lodgings could not be foreseen or avoided even with all due care. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, a natural disaster, extreme weather conditions, fire, road closures, pilferage, epidemics, quarantines, dangerous incidents, sea, land, and air travel, and other similar acts or incidents beyond our ability to control.

As part of your itinerary, specific activities you have chosen have a particular risk of personal injury. Activities, but not limited to, such as Hiking, Mountain and Volcano climbing, boat rides, canoeing, white water rafting trips, etc.

You should be aware that your safety cannot be guaranteed. If you elect to participate in such activities while you are on tour, you are free to do so. However, you must understand that such participation will be at your own risk and that we assume no responsibility for your safety.

INSURANCE:

Before undertaking a safari with us, you should have appropriate insurance for the type of holiday. Such insurance should fully cover death, personal injury, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by the side, and loss of, damage to, or theft of the client’s personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, horseback riding safari, ATV Safaris, and white-water rafting, should be covered.

MEDICAL REQUIREMENTS:

Good physical and mental health is essential for enjoying these active outdoor tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all times, especially those involving Gorilla Tracking, Mountaineering, Chimpanzee Tracking, and Volcano Climbing.

By booking a safari, the client certifies that they do not have any physical or other condition or disability that would create a hazard for themselves or other participants. Any participant with a medical condition requiring regular treatment or who may be affected by vigorous activity, high altitude, heat, cold, another natural phenomenon, or particular foods must notify Kabiza Wilderness Safari in writing before travel so that we can make the appropriate arrangements.

We assume no liability for medical care or special dietary requirements if not informed long in advance. The client’s sole responsibility is to meet the medical conditions in some places like Ngamba Chimpanzee Sanctuary Island. We will clarify the medical requirements should you include them in your itinerary. You should also take precautions for traveling in Africa and receive suggested and required immunizations from a tropical clinic or your family doctor. A malaria regiment of some kind is also strongly recommended.

JURISDICTION:

The principal company is incorporated in the Republic of Uganda and operates under the laws of Uganda. Your contract with us and matters arising out of it will be governed by the laws of Uganda save for agreements made through our associated agents abroad or in any other country, which the laws of those countries will govern.

LIABILITY:

We shall make every reasonable effort to ensure that every portion of your planned itinerary is followed by us as described and agreed to by you with the best standard possible.

Our employees, agents, suppliers, and subcontractors exercise due care in carrying out our obligations under the contract. We accept responsibility for what our employees, agents, suppliers, and sub-contractors do or do not do (provided they were at the time carrying out work authorized by us). I

Suppose any part of your Safari activity is not offered. In that case, we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions.

This acceptance of responsibility is subject to the clause relating to “Force Majeure” above and these terms and conditions”s. Our maximu” liability in respect of complaints (except where death, personal injury, or illness results, or where claims relate to loss or damage to possessions or luggage, which are dealt with below) is limited to an amount equal to the cost paid by or on behalf of the person affected for the relevant services such as a missed game drive, boat safari, etc.

We will take all due care to prevent your death, injury, or illness caused by the animal or insect life of the destinations. It is your responsibility to take proper medical and practical precautions in this regard, and your attention is drawn to the section in the Travel information relating to Health. Medical advice should be sought well before traveling. Subject to these Terms and Conditions, we accept responsibility should you or any of your party suffer death, personal injury,  or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers, or sub-contractors (provided they were at the time carrying out work authorized by us) except in the following situations.

We will not be liable where any failure to perform or improper performance was due to:

1. The acts or omissions of a third party not connected with the provision of the Safari under the contract and which were unforeseeable or unavoidable.

2. An event which the supplier of the relevant services or we could not have foreseen or avoided even with all due care. The complaints procedure set out above must notify us of any claim. Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to our insurers and us any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required.

QUOTATIONS, BOOKINGS & PRICES:

PHealthensure that the quotation given with details of the number of clients, dates, accommodation, transportation, permits, park fees, and all other services is clear and accurate before confirming the booking in writing. All references to quotations in the essay shall include facsimile and electronic mail correspondence. The price of your Safari will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and guaranteed prices and do so as soon as we become aware of any such error.

SAFARI TERMS:

Safari Price Increases

Safari Price increases may occur due to the rise in – Flying Safari Tariffs, fuel costs, game reserve fees, fluctuation of exchange rates, Lodging Price Increases, and new Taxes. The company reserves the right to modify the fare and add a surcharge. Should clients refuse to accept and pay such a surcharge, the company reserves the right to cancel the tour and retain full payment.

TRANSPORTATION:

Every effort is made to ensure that vehicles are provided in a roadworthy condition, but no liability can be accepted for breakdown or any damage or delay.

Our guides are trained in handling various situations that may arise and will do everything to provide for your well-being. If the driver-guide does not fulfill the promised services, please notify our office and request the guide call our safari manager in Kampala.

Company vehicles must only be driven by our guide, whose final decision, such as the route taken, is final. You will be liable for any damage caused to a vehicle by your interference with the car, including legal costs.

In case of a breakdown, we must rectify the situation. We can either replace the broken vehicle or, if the research is minor and can be repaired reasonably, we reserve the right to do so.

Client Responsibility

The client acknowledges that it is solely their responsibility to ensure that they have the necessary travel documents that may be required in respect of the proposed tour and itinerary and all health and other certificates that may be required.

Travel Insurance is necessary for those going on Safari with Kabiza Wilderness Safaris. We do not sell it, but we strongly recommend it.

Special Requests

Clients with special requests must specify such requests to the company in the booking reservation form. While the company will always endeavor to accommodate such requests, it does not guarantee it will always be possible.

Though we have terms of service and legal language, we aim to create a memorable time in Uganda and Rwanda on Safari. We usually succeed at that in a mutually satisfying manner…Enjoy your African Safari with us.

Our Commitment:

Terms of Service – many words protect you and Kabiza Wilderness Safaris.  Our actions over the years speak louder than the words written above.  Our commitment is to work with you and provide a memorable Safari.

Our clients or we rarely refer to the Terms of Service.  Our Commitment is to serve you in a manner that puts you first and us second.  The reason is that we rarely refer to the above.  

For peace of mind, we strongly suggest Travel Insurance, something our clients have had to use rarely, but when they did, they were glad that they had taken out the Insurance that covered their Safari.

Should you have any questions, feel free to contact us and ask.

Terms and Conditions for a Safari with Kabiza Wilderness Safaris – Please ask us if you have any questions.