(Translated by https://www.hiragana.jp/)
Academy Stars
Advancing Learning

Welcome to Macmillan Education Customer Support

Academy Stars

Scale the heights of the Academy Stars skyscraper and aspire to excellence with this new seven-level course! Modern lessons are based on a comprehensive skills and grammar syllabus where English is as academic as it is communicative. Extending beyond just learning a language, Academy Stars prepares students for success on a local and global scale.

Digital resources can be accessed via the Macmillan Education Everywhere (MEE) Portal. Please see video tutorials below to get started:
Macmillan Education Everywhere tutorials.


 

Frequently Asked Questions

I would like to buy Macmillan Education titles in my country. How can I do it?

You can find a list of distributors for your country here.

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How do I register as a new user on macmillaneducationeverywhere.com?

How to register as a new user.

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I have spotted a potential error in your book. How should I report it to you?

Please let us know if you spot a potential error in one of our titles.

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Sign in with Google feature available on Macmillan Education Everywhere

This FAQ provides information on the sign in and registration Google features which are now available to new and existing users on Macmillan Education Everywhere.

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How do I purchase the class audio?

How to purchase class audio.

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Some of our books come with a key, what does this mean?

For some of our titles, there are two versions of the book: with key and without key.

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What information should I send when I contact you?

We will need to following information to start investigating your case.

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How do I activate my access code as an existing user on macmillaneducationeverywhere.com?

How to activate your code as an existing user.

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What should I do if I forget my login details for macmillaneducationeverywhere.com?

How to retrieve your log in details.

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How can I sign into Macmillan Education Everywhere with Google as an existing user?

This FAQ provides details on how you can sign into your existing Macmillan Education Everywhere account using your Google credentials.

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How can I use the selective download feature on MEE2?

This FAQ provides details on how to use the MEE2 selective download feature.

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How can I unlink my Google account on Macmillan Education Everywhere?

This FAQ provides details on how you can unlink your Google account on Macmillan Education Everywhere.

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As a student, how do I join a class on the Digital Student's Book?

How to join a class on the DSB.

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How can I register as a new user using Google on Macmillan Education Everywhere?

This FAQ provides details on how you can register on Macmillan Education Everywhere as a new user, using your Google credentials.

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As a teacher, how do I create a class for the Digital Student's Book?

Instructions to create a class for the DSB.

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Video tutorials on ‘How to register an account on Macmillan Education Everywhere’

Please find below video tutorials on how to register an account on Macmillan Education Everywhere

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How do I update my scores if I am working offline on the app?

Instructions to update scores whilst working offline.

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As a teacher, how can I view my students’ progress on the Digital Student's Book?

Instructions to view your students' progress on the DSB.

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How do I log out of the MEE2 app?

How to log out of the app for the Digital Student's Book/eBook.

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How do I access the Test Generator?

To access the Test Generator, log in to your resource centre homepage.

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As a teacher, how do I edit a classroom?

Select the My Students tab and click on the Edit classroom icon located on the side toolbar. 

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Can I link more than one Google account to my Macmillan Education Everywhere account?

This FAQ provides details on the number of Google accounts you can link to your Macmillan Education Everywhere account.

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Can I change my password if I registered using Google on Macmillan Education Everywhere?

This FAQ provides information on how you can change your password if you registered using Google on Macmillan Education Everywhere.

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What can I do if I receive the ‘we are unable to link your account’ onscreen message when trying to sign in with Google on Macmillan Education Everywhere?

This FAQ provides details on the steps you should take if you receive the 'Unable to link your account' onscreen message whilst trying to sign in with Google on Macmillan Education Everywhere.

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What are the System Requirements for the Test Generator?

Please see below the system requirements for the Test Generator.

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What can I do if I have received the ‘Can’t link account’ onscreen message on Macmillan Education Everywhere?

This FAQ provides steps on how to link your Google account on MEE if you receive the 'Can't link account' error message.

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Is there a limit to the number of devices I can install the MEE2 app on?

Information on how many devices you can download the MEE 2 app on.

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How do I register as a minor?

In most countries you are considered a minor if you are under 13. When registering, you will need to enter your parents/guardian email address.

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How do I choose to either show or hide the answers in the test I have created on the Test Generator?

You can show or hide answers in the tests by following these instructions.

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What is the Test Generator?

The Test Generator is a tool that will allow you to retrieve and create tests.

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If I change my password on Macmillan Education Everywhere will it also update the password to my Google account?

This FAQ provides details on updating passwords on the MEE Portal if you have connected your Google account.

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What does the 'Choose Order' option mean on the Test Generator?

You can choose different orders of questions when you create a new test.

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How do I print the test I have just created on the Test Generator?

You can print your test by creating a PDF of the test.

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How do I uninstall the offline app?

How to uninstall the offline app.

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Can I access my teacher’s book in digital format?

This FAQ provides details on how to access the digital version of your teacher's book online.

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What are the system requirements for MEE2?

This FAQ provides information on the MEE2 system requirements.

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How can I connect my MEE2 and Microsoft accounts?

This FAQ provides information on how you can connect your MEE2 and Microsoft accounts.

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How can I connect my MEE2 and Google accounts?

This FAQ provides information on how you can connect your MEE2 and Google accounts.

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What classroom management tools are available on MEE2 for my imported classes?

This FAQ provides information on the classroom management tools available on MEE2.

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What's new on the Macmillan Education Everywhere 2 (MEE2) App?

This FAQ provides details on the latest features that are available on MEE2.

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How can I import my Google Classroom classes to MEE2?

This FAQ provides details on how you can import your Google Classroom classes to your MEE2 account.

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How can I import my Microsoft Teams Classroom class to MEE2?

This FAQ provides details on how you can import your Microsoft Teams classes to your MEE2 account.

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