(Translated by https://www.hiragana.jp/)
Get Involved!
Advancing Learning

Welcome to Macmillan Education Customer Support

Get Involved!

Get Involved! equips teenage students with the sense of excitement and appetite to explore the world ahead of them. It develops the linguistic skills and Super Skills, encouraging them to get involved in driving their future. The course also enables teachers to create an inclusive classroom where everyone reaches their potential and has an opportunity to shine.

Digital resources can be accessed via the Macmillan Education Everywhere (MEE) Portal. Please see video tutorials below to get started:

Registration on MEE Website       
Macmillan Education Teacher app  
Macmillan Education Student app    

Frequently Asked Questions

What’s new on the Macmillan Education Teacher and Student apps? (Download Manager)

This FAQ provides a summary of the improvements that have been made to the download manager on the Macmillan Education Teacher and Student apps. (19th July 2023).

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What are the system requirements for the Macmillan Education Student App?

Please ensure that you install the app on a compatible device

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I would like to buy Macmillan Education titles in my country. How can I do it?

You can find a list of distributors for your country here.

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I have spotted a potential error in your book. How should I report it to you?

Please let us know if you spot a potential error in one of our titles.

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How do I register as a new user on macmillaneducationeverywhere.com?

How to register as a new user.

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How do I find my access code?

You will find your access code printed on the inside cover of your book or booklet.

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Sign in with Google feature available on Macmillan Education Everywhere

This FAQ provides information on the sign in and registration Google features which are now available to new and existing users on Macmillan Education Everywhere.

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Is there a user guide for the Macmillan Education Student App?

Yes, there is a comprehensive user guide for the Macmillan Education Student App.

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What information should I send when I contact you?

We will need to following information to start investigating your case.

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How do I activate my access code as an existing user on macmillaneducationeverywhere.com?

How to activate your code as an existing user.

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How can I check which Windows version I have?

Steps to check which Windows version you are using

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Video tutorials on using Macmillan Education Teacher app

This FAQ provides details on how you can access the Macmillan Education Teacher app video tutorials.

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Is there a user guide for the Macmillan Education Teacher App?

Yes, there is a comprehensive user guide for the Macmillan Education Teacher App.

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Video tutorials on using Macmillan Education Student App

Please find below video tutorials on how to navigate through Macmillan Education Student app.

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What should I do if I forget my login details for macmillaneducationeverywhere.com?

How to retrieve your log in details.

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How can I sign into Macmillan Education Everywhere with Google as an existing user?

This FAQ provides details on how you can sign into your existing Macmillan Education Everywhere account using your Google credentials.

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How can I unlink my Google account on Macmillan Education Everywhere?

This FAQ provides details on how you can unlink your Google account on Macmillan Education Everywhere.

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How can I register as a new user using Google on Macmillan Education Everywhere?

This FAQ provides details on how you can register on Macmillan Education Everywhere as a new user, using your Google credentials.

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Video tutorials on ‘How to register an account on Macmillan Education Everywhere’

Please find below video tutorials on how to register an account on Macmillan Education Everywhere

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How do I access the Test Generator?

To access the Test Generator, log in to your resource centre homepage.

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What are the system requirements for the Macmillan Education Teacher App?

System requirements for the Macmillan Education Teacher App.

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How do I download and install the Macmillan Education app as a teacher or student?

Please follow the steps below to download and install the teacher’s or the student’s app.

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Can I link more than one Google account to my Macmillan Education Everywhere account?

This FAQ provides details on the number of Google accounts you can link to your Macmillan Education Everywhere account.

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Can I change my password if I registered using Google on Macmillan Education Everywhere?

This FAQ provides information on how you can change your password if you registered using Google on Macmillan Education Everywhere.

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What can I do if I receive the ‘we are unable to link your account’ onscreen message when trying to sign in with Google on Macmillan Education Everywhere?

This FAQ provides details on the steps you should take if you receive the 'Unable to link your account' onscreen message whilst trying to sign in with Google on Macmillan Education Everywhere.

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How can I change my personal information on the Macmillan Education Student App?

To change your personal information, log in at https://www.macmillaneducationeverywhere.com/ and click ‘Your profile’.

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What are the System Requirements for the Test Generator?

Please see below the system requirements for the Test Generator.

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What can I do if I have received the ‘Can’t link account’ onscreen message on Macmillan Education Everywhere?

This FAQ provides steps on how to link your Google account on MEE if you receive the 'Can't link account' error message.

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How can I add students to my class on the Macmillan Education Teacher App?

There are four ways to add students to your class.

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How do I choose to either show or hide the answers in the test I have created on the Test Generator?

You can show or hide answers in the tests by following these instructions.

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What is the Test Generator?

The Test Generator is a tool that will allow you to retrieve and create tests.

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How do I access my resources on the Macmillan Education Student App?

To access your resources, please follow the steps below.

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What does the 'Choose Order' option mean on the Test Generator?

You can choose different orders of questions when you create a new test.

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If I change my password on Macmillan Education Everywhere will it also update the password to my Google account?

This FAQ provides details on updating passwords on the MEE Portal if you have connected your Google account.

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How do I print the test I have just created on the Test Generator?

You can print your test by creating a PDF of the test.

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How do I access my resources on the Macmillan Education Teacher App?

To access your resources, please follow the steps below.

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As a teacher, how can I access my students’ progress on the Macmillan Education Teacher App?

Steps for teachers to use the Progress Tracker feature on the Macmillan Education Teacher App.

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Where do I log in as a student?

Log into https://www.macmillaneducationeverywhere.com/ to download the Macmillan Education Student App for the first time and to access your Student’s Resource Centre.

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Can I access my teacher’s book in digital format?

This FAQ provides details on how to access the digital version of your teacher's book online.

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As a Teacher, how can I download and remove content on the Macmillan Education Teacher App?

As a teacher you can download and remove student book content on the Macmillan Education teacher app as below:

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As a student, how can I view the homework that has been assigned to me?

Once you have joined your teacher’s class you can receive and complete assigned homework.

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How can I keep myself logged in on the Macmillan Education app?

If you wish to keep yourself logged in on the app when using your personal device, remember to tick the “Keep me logged in” box when entering your login details.

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How can I share homework with my students via Google Classroom?

Steps to share homework with your students via Google Classroom.

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As a teacher, how can I assign homework to my students?

As a teacher you can assign homework to students who have joined your class.

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As a teacher, how can I edit the homework that I've already created?

You can edit your homework to assign it to students who join your class at a later stage, to add or remove activities from the homework, and to change the due date.

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How do I adjust the size of interactive activities on the Macmillan Education Apps?

To adjust the size of the activities, click any corner of the box and adjust it.

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Do my students need a class code to join my class on the Macmillan Education Teacher App?

When students change classes, their teacher can provide them with a class code to join the new class.

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Is there a limit to the number of devices I can install the Macmillan Education app on?

There is not a limit to the number of devices on which you can install the Macmillan Education app on.

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How can I join my teacher’s class on the Macmillan Education Student App?

Steps to join a class on the Macmillan Education Student App.

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Where do I log in as a teacher?

Log into your account at https://www.macmillaneducationeverywhere.com/ to download the Macmillan Education Teacher App for the first time and to access your Teacher’s Resource Centre and your Test Generator.

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What information is included in my student's progress report?

The students’ progress report, records students’ grades from the activities they complete in the Macmillan Education Student App allowing the teacher to see if the students are up to date, making good progress or if they need extra help.

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How can I know what's in my pack?

You can visit our online catalogue at http://www.macmillanenglish.com/ to find out which materials are included in your pack.

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As a teacher, how can I use the Lesson Path functionality?

When you open the student book, click on the book tools to access the Lesson Path icon.

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How can I download content from Preparation&Practice on the Macmillan Education Student App?

Steps to download content from the Preparation&Practice section on the Macmillan Education Student app.

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How can I download content from my digital book on the Macmillan Education Teacher/Student App?

Steps to download content from the digital book on the Macmillan Education Teacher or Student app.

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How can I change my personal information on the Macmillan Education Teacher App?

You can change your personal information by going to your classes.

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What steps do I need to take to enable me to set up an online Microsoft Teams class on the Macmillan Education Teacher App?

This FAQ provides information on the steps you need to take to use the Microsoft Teams Online Class feature.

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What Classroom Presentation Kit tools are available on the Macmillan Education Teacher App?

On the whiteboard you can use the tools below.

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How can I add a class on the Macmillan Education Teacher App?

Steps for teachers to add a class on the Macmillan Education Teacher App.

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As a teacher, how can I use the Online lesson feature to access Microsoft Teams?

As a teacher, how can I use the Online lesson feature to access Microsoft Teams?

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As a teacher, how can I use the Online lesson feature to access Google Meet?

As a teacher, how can I use the Online lesson feature to access Google Meet?

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How can I download my content on the Macmillan Education Student App?

You will need to download your content before you can view it.

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As a student, how can I view the book pages on the Macmillan Education Student app on my mobile phone?

In order to see the book pages from your digital books, you will need to use a computer or a tablet.

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As a teacher, how can I use the Online lesson feature to access Zoom?

This FAQ will explain how you can use the Online Lesson feature on the Macmillan Education Teacher App.

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How can I include a hyperlink in the homework I assign to my students?

As a teacher you can include hyperlinks in the homework you send to your students.

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As a student, how can I access the Challenge activities?

As a student you can complete challenge activities for extra practice.

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How can I remove content on the Macmillan Education Teacher/Student app?

Steps to remove content from the Macmillan Education Teacher/Student app using the Download manager.

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As a teacher, how can I mark my students’ open gradable activities?

There are some activities which require marking by the teacher. ​​​​​​​

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What new features are available on the Macmillan Education Teacher app?

This FAQ provides details on the new progress tracker feature which is now available on the Macmillan Education Teacher app.

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Will I be notified when new students join my class so I know to assign them homework?

Unfortunately you will not be notified when new students join your class, but you can check which students have joined your class anytime in the Classes section on the Macmillan Education Teacher app.

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My student has registered using Google, can I generate their login details via Get Student Logins on the Macmillan Education Teacher app?

If your student has registered using Google and has joined your class, they will be assigned a username and a password when you use the "Get Student Logins" functionality on the Macmillan Education Teacher app.

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As a teacher how can I view my student’s answers for their latest attempts for completed activities?

This FAQ will explain how you can view the answers your students submitted in their latest activity attempts.

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How can I share my screen and audio on Zoom whilst using the Macmillan Education Teacher App (browser version)?

This FAQ explains how you can share your screen and audio on Zoom ,whilst using the Macmillan Education Teacher App (browser version).

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How can I share my screen and audio on Google Meet whilst using the Macmillan Education Teacher App (desktop version)?

This FAQ provides details on screen sharing on Google Meet whilst using the Macmillan Education Teacher App (desktop version).

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How can I share my screen and audio on Zoom whilst using the Macmillan Education Teacher App (desktop version)?

This FAQ explains how you can share your screen and audio on Zoom ,whilst using the Macmillan Education Teacher App (desktop version).

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How can I share my screen and audio on Google Meet whilst using the Macmillan Education Teacher App (browser version)?

This FAQ explains how you can share your screen and audio on Google Meet ,whilst using the Macmillan Education Teacher App (browser version).

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How can I access my eBook on the Macmillan Education Student App?

Steps to access the eBook on Macmillan Education Student app:

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How can I download the Challenge content on the Macmillan Education Student App?

Steps to download content from the Challenge section on the Macmillan Education Student app.

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As a student how do I submit my activities for On-The-Go Practice?

This FAQ provides information on how you can complete activities within On-The-Go Practice area of the Macmillan Education Student App.

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How can I view my students’ assessment grades?

This FAQ provided steps on how you can view your student's grades after an assessment.

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How can I add notes on my eBook on Macmillan Education Student App?

Steps on how to add a note on the eBook

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Where can I find my bookmarked activities?

This FAQ lets you know where you can find your bookmarked questions when taking an assessment.

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How can I start my assessment?

This FAQ provides steps on how you can start taking an assessment.

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How can I create an assessment using ready-made tests as a teacher for the first time?

This FAQ provides steps on how to create an assessment with ready-made tests.

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How can I highlight text?

This FAQ provided steps on how to highlight text when taking an assessment.

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I clicked Close. What happens to my answers?

This FAQ lets you know what happens to your answers if you accidentally click on Close.

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How can I create an assessment using questions from the question bank?

This FAQ provides steps on how to create assessments with questions from the question bank.

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How can I access my assigned assessments?

This FAQ provides information on how you can view the assessments your teacher has assigned to you.

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How can I bookmark my activities?

This FAQ provides steps on how to bookmark activities when taking an assessment.

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How do I create my own questions?

This FAQ provides steps on how you can create your own questions that you can use in assessments.

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How do I assign students to an assessment?

This FAQ provides steps on how you can assign students to your assessment when creating it and how to assign students to an assessment at a later date.

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How can I add feedback to my students’ assessments?

This FAQ provides steps on how to add feedback for your students after an assessment.

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How can I delete an assessment?

This FAQ provides steps on how to delete an assessment as a teacher.

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Can I adjust the start time and end time of assessments?

This FAQ provides information on how to adjust the start time and end time of assessments.

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How can I copy existing assessments?

This FAQ provides steps of how to copy an existing assessment as a teacher.

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How can I view the answers of my assessment?

This FAQ gives you steps on how to view the correct answers after an assessment.

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How can I view questions I have not yet attempted?

This FAQ lets you know how you can view the questions you haven't attempted when taking an assessment.

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How can I view and download my grades?

This FAQ gives you steps on how you can view and download your grades after taking an assessment.

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How can I view the activities I have already answered?

This FAQ lets you know how you can find the questions you have already answered during an assessment.

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How can I create an assessment using my questions?

This FAQ provides steps on how to add questions you created to an assessment.

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How can I see my teacher’s feedback?

This FAQ provides steps on how to view your teacher's feedback after an assessment.

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How can I edit an assessment?

This FAQ provides steps on how to edit assessments that are in the drafts section.

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Why can’t I save my assessment name?

This FAQ provides information on why you are not able to save your assessment's name.

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How can I view the question ID for the questions I have included in my assessment?

This FAQ provides information on how you can view the question ID of the questions you have included in your assessment as a teacher.

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How can I share answers of an assessment with the whole class?

This FAQ provides steps on how to share answers to the whole class after an assessment as a teacher.

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How can I enable my students to view the correct answers of an assessment?

This FAQ provides steps on how you can enable your students check the correct answers of an assessment after they have finished it.

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Can I re-attempt questions?

This FAQ lets you know if you can re-attempt questions when taking an assessment.

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How can I download my students’ assessment grades?

This FAQ provides steps on how to download your students' assessment grades.

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What’s new on the Macmillan Education Teacher app? (Google Classroom import/sync functionality).

This FAQ provides information on the new Google Classroom import/sync functionality that is now available on the Macmillan Education Teacher app.

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Can students re-attempt assessments?

This FAQ provides steps on how you can enable your students re-attempt assessments.

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How can I start an assessment for the whole class at the same time?

This FAQ provides you with information on how you can use the control start feature as a teacher.

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How can I preview an assessment I have created?

This FAQ provides information on how you can preview an assessment before saving it or after saving it as a teacher.

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Where can I get the passcode for my assessment?

This FAQ lets you know where you can get the passcode for an assessment that your teacher has assigned to you.

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Can I correct my answers?

This FAQ tells you how you can correct your answers when taking an assessment.

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Can I invalidate an assessment?

This FAQ provides steps on how you can invalidate an assessment as a teacher.

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Are there any video tutorials available for Assessment on the Macmillan Education Student and Teacher app?

This FAQ provides a link to access the Macmillan Education Apps (Assessment) playlist on our YouTube channel.

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How can I create an assessment to be printed out on paper?

This FAQ provides steps on how to create a paper assessment that you can print out.

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How can I import a class I’ve created on Google Classroom to the Macmillan Education Teacher app?

This FAQ provides steps on how to import a class you've created on Google Classroom to the Macmillan Education Teacher app.

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How can I sync a class I have already imported from Google Classroom on the Macmillan Education Teacher app?

This FAQ provides the steps to sync a class you have already imported from Google Classroom on the Macmillan Education Teacher app.

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As a teacher, how can I access the On-The-Go Practice area?

To access the On-The-Go Practice area please follow the steps below.

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How can I delete a class I’ve imported from Google Classroom on the Macmillan Education Teacher app?

This FAQ provides steps on how to delete a class you have imported via Google Classroom on the Macmillan Education Teacher app.

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