I would like to buy Macmillan Education titles in my country. How can I do it?
You can find a list of distributors for your country here.
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I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
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How do I find my access code?
You will find your access code printed on the inside cover of your book or booklet.
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Why can't I see a course I've activated?
This FAQ provides further information on the steps you should take if you are unable to see the course you have activated.
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What information should I send when I contact you?
We will need to following information to start investigating your case.
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How can I check which Windows version I have?
Steps to check which Windows version you are using
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What should I do if I forget my login details for macmillaneducationeverywhere.com?
How to retrieve your log in details.
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How can I unlink my Google account on Macmillan Education Everywhere?
This FAQ provides details on how you can unlink your Google account on Macmillan Education Everywhere.
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Can I link more than one Google account to my Macmillan Education Everywhere account?
This FAQ provides details on the number of Google accounts you can link to your Macmillan Education Everywhere account.
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Can I change my password if I registered using Google on Macmillan Education Everywhere?
This FAQ provides information on how you can change your password if you registered using Google on Macmillan Education Everywhere.
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What can I do if I receive the ‘we are unable to link your account’ onscreen message when trying to sign in with Google on Macmillan Education Everywhere?
This FAQ provides details on the steps you should take if you receive the 'Unable to link your account' onscreen message whilst trying to sign in with Google on Macmillan Education Everywhere.
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What can I do if I have received the ‘Can’t link account’ onscreen message on Macmillan Education Everywhere?
This FAQ provides steps on how to link your Google account on MEE if you receive the 'Can't link account' error message.
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If I change my password on Macmillan Education Everywhere will it also update the password to my Google account?
This FAQ provides details on updating passwords on the MEE Portal if you have connected your Google account.
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How can I access the new Macmillan Education Everywhere (MEE) Platform as an existing student?
In this FAQ you will find the steps to access the new Macmillan Education Everywhere Platform as an existing student.
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How can I know what's in my pack?
You can visit our online catalogue at http://www.macmillanenglish.com/ to find out which materials are included in your pack.
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System requirements for the Macmillan Education Everywhere (MEE) Platform
This FAQ confirms the system requirements for the Macmillan Education Everywhere (MEE) Platform
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How can I access my eBook on the bookviewer as a first-time user?
This FAQ includes the steps to access your eBook on the bookviewer tool for the first time.
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How can I access the new Macmillan Education Everywhere (MEE) Platform as an existing teacher?
This FAQ provides information on how teachers can access their existing account on the Macmillan Education Everywhere (MEE) Platform. Please note that this only applies to teachers whose accounts have been migrated from the Macmillan Education Teacher app to the new MEE Platform in January 2024.
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How to join an institution as a student on the Macmillan Education Everywhere (MEE) Platform?
This FAQ contains the steps that you have to follow to join your institution on the Macmillan Education Everywhere Platform.
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How can I log into the Macmillan Education Everywhere app?
This FAQ provides steps on how to log into the Macmillan Education Everywhere app.
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How can I download the Macmillan Education Everywhere app to access it offline?
This FAQ provides steps to download the Macmillan Education Everywhere app.
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How to register and activate an access code as a new teacher? (Macmillan Education Everywhere (MEE) Platform)
This FAQ provides steps on how to register and activate an access code as a new teacher on the MEE Portal.
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As an admin, how can I invite a user to join an institution on the Macmillan Education Everywhere (MEE) Platform? (Not yet registered account)
This FAQ provides information on how an admin can invite a user to join an institution on the MEE Platform (Not yet registered account).
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How can I create and add my students to a class on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to create and add students to a class on the Macmillan Education Everywhere (MEE) Platform.
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What Book Tools are available within the digital books on the Macmillan Education Everywhere (MEE) Platform? (Teachers and Students).
This FAQ provides information the available Book Tools within the digital books on the Macmillan Education Everywhere (MEE) Platform.
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How to register as a new student on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides the steps to register as a new student on the Macmillan Education Everywhere Platform.
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How can I view my students' progress and give feedback on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps to view your students progress and give feedback on the Macmillan Education Everywhere (MEE) Platform.
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How can I download the Macmillan Education Everywhere (MEE) Platform on tablets or smartphones?
Please follow the steps below to download and install the Macmillan Education Everywhere (MEE) app on your tablet or smartphone.
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How can I resend the institution invite to my students on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to resend the institution invite to your students on the Macmillan Education Everywhere (MEE) Platform.
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How can I create a new institution as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how to create a new institution as a teacher on the Macmillan Education Everywhere (MEE) Platform.
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How can I register as a minor on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides the steps to register as a minor on the Macmillan Education Everywhere Platform. When registering as a minor, you will need to enter your parents/guardian email address.
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How can I use the keep me logged in option on the Macmillan Education Everywhere app?
This FAQ provides steps to use the keep me logged in option on the Macmillan Education Everywhere app.
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How can I activate a new access code?
This FAQ contains the steps to activate a new access code on the Macmillan Education Everywhere Platform.
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How to register as a new teacher using Google? (Macmillan Education Everywhere (MEE) Platform)
This FAQ provides steps on how to register using Google as a new teacher/admin on the MEE Portal.
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What onboarding screen will I see as a student the first time I log into the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides details on what you will see as a student the first time you log into the Macmillan Education Everywhere (MEE) Platform.
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How to register as a new student using Google on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides the steps to register as a new student using Google on the Macmillan Education Everywhere Platform.
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What happens if I invite an existing user who has already registered on the MEE Portal to join the institution on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on what will happen if the admin/teacher tries to send an invite to a user who has already been invited to join the institution.
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How can I download the Macmillan Education Everywhere (MEE) Platform on my desktop?
This FAQ provides steps on how to download the desktop app version of the Macmillan Education Everywhere (MEE) Platform.
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How can I exempt a student from completing an activity on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to exempt students from completing activities on the Macmillan Education Everywhere (MEE) Platform.
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How can I configure my browser settings to optimise my view of the digital books on the Macmillan Education Everywhere (MEE) Platform?
In this FAQ you will find the steps to configure your browser to optimise the view of your digital books on the MEE Platform.
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How can I reset my students’ passwords on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps to reset the password for individual students who have joined your institution and class.
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What onboarding screen will I see as a teacher the first time I log into the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides details on what a teacher will see the first time they log into their account on the Macmillan Education Everywhere (MEE) Platform.
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How can I check if my institution has already been created on the Macmillan Education Everywhere (MEE) Platform
This FAQ provides information on how to check if your institution has already been created on the Macmillan Education Everywhere (MEE) Platform.
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How can I join my teacher’s class on the Macmillan Education Everywhere (MEE) Platform?
This FAQ includes the steps to join a class on the new Macmillan Education Everywhere Platform.
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What admin features are available as an institution manager (admin) on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on the features that are available to institution managers (admin) on the Macmillan Education Everywhere (MEE) Platform.
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How can I access my course components on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how to access your course components on the Macmillan Education Everywhere (MEE) Platform.
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How can I remove students from my class on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to remove students from your class on the Macmillan Education Everywhere (MEE) Platform.
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How can I create a new institution as an administrator with no access code on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how to create an institution on the MEE Platform as an administrator.
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Where can I find the class code to share with my students on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how teachers can find and share the class code with their students.
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How can I invite students in bulk to join the institution and complete registration on their behalf on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to invite students in bulk to join your institution and complete registration on their behalf on the Macmillan Education Everywhere (MEE) Platform.
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How can I access all activities within the digital books on the Macmillan Education Everywhere (MEE) Platform?
This FAQ explains how to access all activities within your digital books on the Macmillan Education Everywhere (MEE) Platform.
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How can I complete activities within Preparation&Practice/On-the-Go Practice on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides the steps to find and complete the Preparation&Practice/On-the-Go Practice activities on the new Macmillan Education Everywhere Platform.
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How can I resend homework to students who join the class at a later date on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to send existing homework to new students who join the class at a later date on the Macmillan Education Everywhere (MEE) Platform.
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What features are available to me as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on the features that are available to teachers on the Macmillan Education Everywhere (MEE) Platform.
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How can I join an existing institution as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to join an institution as a teacher on the Macmillan Education Everywhere (MEE) Platform.
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How can I amend my institution's details on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on the details you can amend as the platform administrator.
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How can I create an assessment (digital and paper) as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to create an assessment (digital and paper) on the Macmillan Education Everywhere (MEE) Platform.
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How to unlink my Google and MEE accounts?
This FAQ provides details on how you can unlink your Google account on Macmillan Education Everywhere.
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Is there a limit on the number of users I can invite to join the institution in bulk on the Macmillan Education Everywhere (MEE) Platform?
This FAQ confirms the user limit when inviting users to an institution via the CSV file upload.
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What onboarding screen will I see as a user with no active subscriptions the first time I log into the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on what a user with no active subscriptions will see the first time they log into the Macmillan Education Everywhere (MEE) Platform.
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What reports can I export as a Teacher/Institution Manager on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides a summary of the different progress reports available for export on the Macmillan Education Everywhere (MEE) platform.
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What notifications do I receive as a student within the homework area on the Macmillan Education Everywhere (MEE) Platform?
You will receive notifications when your teacher assigns you homework, and when they dismiss or update your assigned homework.
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How can I join multiple institutions as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how to join multiple institutions on the Macmillan Education Everywhere (MEE) Platform.
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How can I grade a paper assessment on the Macmillan Education Everywhere (MEE) Platform?
This FAQ contains the steps to add the grades for the paper assessments to the Macmillan Education Everywhere (MEE) Platform.
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How can I create my own questions to add to an assessment on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to create your own questions to add to an assessment on the Macmillan Education Everywhere (MEE) Platform.
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How can I invite individual students to join the institution and complete registration on their behalf on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to invite individual students to join your institution and complete registration on their behalf on the Macmillan Education Everywhere (MEE) Platform.
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What zoom options are available within the digital books on the Macmillan Education Everywhere (MEE) Platform?
This FAQ will explain how you can use the zoom tool on the Macmillan Education Everywhere (MEE) Platform.
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Can I mark paper assessments within the platform on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on marking paper assessments on the Macmillan Education Everywhere (MEE) Platform
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Do I need to create my classes again on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on the migration of existing classes teachers created on the Macmillan Education Teacher app. This only applies to teachers whose accounts have been migrated from the Macmillan Education Teacher app to the new MEE Platform in January 2024.
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How can I view and complete the homework that has been assigned to me on the Macmillan Education Everywhere (MEE) Platform?
In this FAQ you will find the steps to view and complete the homework that your teacher has assigned to you on the Macmillan Education Everywhere Platform.
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Can an institution have more than one admin on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on the number of admins that can be assigned to an institution.
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What changes can I make to an assessment I've created on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to make changes to an assessment you've created on the Macmillan Education Everywhere (MEE) Platform.
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How can I schedule events in the Calendar on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps to create an event in the calendar on the Macmillan Education Everywhere (MEE) Platform.
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How to grade activities as a teacher on the Macmillan Education Everywhere (MEE) Platform
This FAQ contains the steps that you have to follow to grade the activities that require grading on the Macmillan Education Everywhere (MEE) platform.
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Do you need to join an institution to access the Macmillan Education Everywhere (MEE) Platform?
You will need to join an institution in order to access certain functionalities on the Macmillan Education Everywhere Platform.
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How can I export my students’ progress as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how teachers can export their students' progress on the Macmillan Education Everywhere (MEE) Platform.
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How can I make notes on the digital books on the Macmillan Education Everywhere (MEE) Platform?
Steps to add notes to your digital books on the new Macmillan Education Everywhere (MEE) Platform.
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How is my existing data migrated to the new Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how your existing data is going to be migrated to the new Macmillan Education Everywhere Platform.
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What homework notifications do I receive as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on the homework notifications teachers receive on the Macmillan Education Everywhere (MEE) Platform.
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What notifications do I receive as a teacher within the Grading area on the Macmillan Education Everywhere (MEE) Platform?
This FAQ confirms the notifications a teacher receives when a student submits a teacher marked activity on the Macmillan Education Everywhere (MEE) Platform.
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How can I edit homework as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to edit homework you have created on the Macmillan Education Everywhere (MEE) Platform.
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How can I complete activities within the Challenge area on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides the steps to find and complete the Challenge activities on the new Macmillan Education Everywhere Platform.
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What information can I access on the homework dashboard on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on the data and actions that are available for teachers within the homework dashboard on the Macmillan Education Everywhere (MEE) Platform.
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How can I view an assessment that has been assigned to me on the Macmillan Education Everywhere (MEE) Platform?
In this FAQ you will find the steps to view the assessments that your teacher has assigned to you on the Macmillan Education Everywhere Platform.
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How can I delete homework as a teacher on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to delete homework you have created on the Macmillan Education Everywhere (MEE) Platform.
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How can I import my Google Classroom classes to the Macmillan Education Everywhere (MEE) platform?
In this FAQ you will find the steps to import the classes you have created on Google Classroom to the Macmillan Education Everywhere (MEE) platform.
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How can I use the Download Manager on the Macmillan Education Everywhere (MEE) Platform (app version)
This FAQ provides steps on how to use the Download Manager on the Macmillan Education Everywhere (MEE) Platform on the app (desktop, tablet and mobile).
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How can I assign homework to my students on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to assign homework to your students on the Macmillan Education Everywhere (MEE) Platform.
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Can I log into the Macmillan Education Everywhere (MEE) Platform with my existing username and password?
Yes, you can log in to the new Macmillan Education Everywhere Platform with your existing credentials.
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Can I remove myself from an institution I’ve joined on the Macmillan Education Everywhere (MEE) Platform?
Please contact our Customer Support team if you wish to be removed from an institution.
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Do I need to join my teacher’s class again on the Macmillan Education Everywhere (MEE) Platform?
Once you have joined your institution, you will automatically rejoin any classes you were in previously.
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How can I create my own activities to assign as homework on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps to create your own activities to assign to your students as homework on the Macmillan Education Everywhere (MEE) Platform.
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How many times can a student attempt an activity that has been assigned as homework on the Macmillan Education Everywhere (MEE) Platform?
Students can only attempt an activity that has been assigned as homework once.
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How can I bookmark pages on the Macmillan Education Everywhere (MEE) Platform?
Steps to add a bookmark on the Macmillan Education Everywhere (MEE) Platform.
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How can I view my students' student book answers within the progress areas on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how teachers can access the answers their students submitted within the student's book.
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How can I access the Calendar and view events my teacher has shared with me on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides the steps to check the events that your teacher has shared with you on your calendar on the new Macmillan Education Everywhere (MEE) Platform.
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What do the different icons represent within the progress area on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides a summary of the icons that are shown within the progress area on the Macmillan Education Everywhere (MEE) Platform.
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How can I access the QuickLinks on the Macmillan Education Everywhere (MEE) Platform?
This FAQ explains how to access the QuickLinks within your digital books on the Macmillan Education Everywhere (MEE) Platform.
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How can I export student progress as an institution manager (admin) on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides information on how institution managers (admins) can export students progress on the Macmillan Education Everywhere (MEE) Platform.
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What notifications do I receive as a student within the assessment area on the Macmillan Education Everywhere (MEE) Platform?
You will receive notifications when your teacher assigns you an assessment, and when they dismiss or update your assigned assessment.
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How can I reset the password for all students in my class on the Macmillan Education Everywhere (MEE) Platform?
This FAQ provides steps on how to reset the password for all students in your class on the Macmillan Education Everywhere (MEE) Platform.
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How can I add new students to an existing active homework if they join my class at a later date?
This FAQ provides the steps to assign existing active homework to new students on the Macmillan Education Everywhere (MEE) platform.
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What courses give access to the Rewards functionality on the Macmillan Education Everywhere (MEE) Platform?
In this FAQ you will find the list of courses that give access to the Rewards functionality on the MEE platform. Students will receive the rewards on the Navio app.
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I can see some digital components on the MEE platform that are not included with my course. Why?
Please note that there are certain digital components and functionalities that are not available for some courses. For further information please contact our Customer Support team.
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