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{{Incident Reporting System/Navigation}}
{{notice|1=
我們已將私人事件回報系統更名為'''事件通報系統'''，"私人"兩字已被移除。

在騷擾和通用共同準則的背景下，“私人”一詞是指尊重社群成員的隱私並確保他們的安全。這並不意味著所有的報告階段都是機密的。我們收到了回饋，說這個術語因此令人困惑，並且在其他語言中很難翻譯，因此進行了更改。}}

<span id="About"></span>
== 關於 ==

維基媒體基金會期望改善騷擾和其他傷害事件受害者通報事件的方式，以為社群提供更安全、更健康的環境。

[[mw:Special:MyLanguage/Trust and Safety Product|信任與安全產品團隊]]的任務是建立'''事件通報系統（IRS）'''（以前稱為私人事件通報系統（PIRS））。我們的目標是讓用戶能夠輕鬆、安全、私密地通報有害事件。

<span id="Background_of_the_project"></span>
===專案背景===

關於騷擾和有害事件的通報和處理，一直是維基媒體社群關注的話題。隨著新的[[Special:MyLanguage/Universal Code of Conduct/Project|通用行為準則]]的建立，討論用戶舉報系統也是非常重要的。通用行為準則（UCoC）是一項政策，為維基媒體專案和空間中的所有參與者定義了最低標準的行為準則和不可接受的行為。

處理相關案件、不當行為和政策違反事件的方式已在不同的維基媒體空間和專案裡被執行並且有機地發展，並在不同社群之間存在差異。

每個維基媒體專案或社群都有自己的管理方式。事件的通報和處理有多種方式：

* 透過維基討論頁
* 透過通告版面
* 透過電子郵件
* 透過維基以外的私人討論頻道（Discord、IRC 等）

對於許多用戶來說，發生事件後該怎麼處理是不清楚的：去哪裡、與誰交談、如何通報、報告中應包含哪些資訊、報告如何處理、之後會發生什麼等。

用戶必須知道如何通報問題以及到哪裡通報。 關於報告提交後會發生什麼，以及用戶應該有什麼期望的資訊也很少。

由於通報過程的複雜性和隱私考量，有些用戶在通報事件時會感到不安全。

目前還沒有標準化的方法可供用戶私底下提交報告。

<span id="Focus_of_the_project"></span>
=== 專案焦點 ===

'''此專案的高階目標是希望能更容易地解決騷擾和有害事件，並確保這些報告可以去到必須處理它們的適當實體組織。'''

我們希望確保通報者的隱私和安全。我們還希望確保報告具有正確的訊息，並能被導引到必須處理它們的適當實體組織，同時不會給處理人員帶來額外的壓力。

信任和安全產品團隊正在將此事件通報系統視為更大的維基媒體社群事件管理生態系統的一部分。我們正在研究各個系統如何運作以及一切如何連接整合在一起。 

<span id="Product_and_Technical_Updates"></span>
==產品和技術更新==
{{indent|1=參見：[[Special:MyLanguage/Private Incident Reporting System/Updates|事件通報系統/更新]]}}
{{#lst:Incident Reporting System/Updates|2023-11-10}}
{{#lst:Incident Reporting System/Updates|research-findings}}
請參閱[[#Research|頁面的研究部分]]以了解更多資訊。

<span id="Four_Updates_on_the_Incident_Reporting_Project_–_July_27,_2023"></span>
=== 事件通報專案的四項更新 – 2023 年 7 月 27 日 === 

<div lang="en" dir="ltr" class="mw-content-ltr">
Hello everyone! For the past couple of months the Trust and Safety Product team has been working on finalising [[#Process|Phase 1]] of the Incident Reporting System project.
</div> 

<div lang="en" dir="ltr" class="mw-content-ltr">
The purpose of this phase was to define possible product direction and scope of the project with your feedback. We now have a better understanding of what to do next. [[Special:MyLanguage/Incident Reporting System/Updates#4 Updates on the Incident Reporting Project – July 27, 2023|'''Read more.''']]
</div>

<span id="Project_Scope_&amp;_MVP_–_November_8,_2022"></span>
=== 项目范围＆MVP – 2022年11月8日 ===

<div lang="en" dir="ltr" class="mw-content-ltr">
Our main goal for the past couple of months was to understand the problem space and user expectations around this project. The way we would like to approach this is to build something small, a [[:en:Minimum viable product|minimum viable product]] (MVP), that will help us figure out whether the basic experience we are looking at actually works. [[Special:MyLanguage/Incident Reporting System/Updates#November 8, 2022|'''Read more.''']]
</div>

<span id="Process"></span>
==流程==
{{new collapse|headline = 项目阶段| content = 
<div lang="en" dir="ltr" class="mw-content-ltr">
Figuring out how to manage incident reporting in the Wikimedia space is not an easy task. There are a lot of risks and a lot of unknowns.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
As this is a complex project it needs to be split into multiple iterations and project phases. For each of these phases we will hold one or several cycles of discussions in order to ensure that we are on the right track and that we incorporate community feedback early, before jumping into large chunks of work.
</div>

<span id="Phase_1"></span>
=== 第一阶段 ===

<div lang="en" dir="ltr" class="mw-content-ltr">
Preliminary research: collect feedback, reading through existing documentation.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Conduct interviews in order to better understand the problem space and identify critical questions we need to answer.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Define and discuss possible product direction and scope of project. Identify possible pilot wikis.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
At the end of this phase we should have a solid understanding of what we are trying to do.
</div>

<span id="Phase_2"></span>
=== 第二阶段 ===

<div lang="en" dir="ltr" class="mw-content-ltr">
Create prototypes to illustrate the ideas that came up in Phase 1.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Create a list of possible options for more in-depth consultation and review.
</div>

<span id="Phase_3"></span>
=== 第三阶段 ===

<div lang="en" dir="ltr" class="mw-content-ltr">
Identify and prioritize the best possible ideas.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Transition to software development and break down work in Phabricator tickets.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Continue cycle for next iterations
</div>
}}
<span id="Research"></span>
== 研究 ==

{{anchor|New!_21_September_2023_Update:_Sharing_incident_reporting_research_findings}}
<span id="21_September_2023_Update:_Sharing_incident_reporting_research_findings"></span>
=== 2023年9月21日更新：分享事件报告研究成果 === 

[[File:Findings Report Incident Reporting 2023.pdf|thumb|<span lang="en" dir="ltr" class="mw-content-ltr">Research Findings Report on Incident Reporting 2023</span>|alt=|{{dirstart}}]]

<div lang="en" dir="ltr" class="mw-content-ltr">
The Incident Reporting System project has completed research about harassment on selected pilot wikis.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
The research, which started in early 2023, studied the Indonesian and Korean Wikipedias to understand harassment, how harassment is reported and how responders to reports go about their work.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
The findings of the studies have been published.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
In summary, we received valuable insights on the improvements needed for both onwiki and offwiki incident reporting.  We also learned more about the communities' needs, which can be used as valuable input for the Incident Reporting tool.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
We are keen to share these findings with you; the report has more comprehensive information.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
Please leave any feedback and questions [[Talk:Incident Reporting System|on the talkpage]].
</div>
{{-}}

{{new collapse|headline = <span lang="en" dir="ltr" class="mw-content-ltr">Pre-project research</span>| content = 
<div lang="en" dir="ltr" class="mw-content-ltr">
The following document is a completed review of research from 2015–2022 the Wikimedia Foundation has done on online harassment on Wikimedia projects. In this review we’ve identified major themes, insights, and areas of concern and provided direct links to the literature.
</div>
[[File:Literature review Q1 FY23 (1).pdf|thumb|{{dirstart}}]]
{{-}}

<div lang="en" dir="ltr" class="mw-content-ltr">
===Previous work===
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
The Trust and Safety Tools team has been studying previous research and community consultations to inform our work. We revisited the [[Special:MyLanguage/Community health initiative/User reporting system|Community health initiative User reporting system proposal]] and the [[Special:MyLanguage/Community health initiative/User reporting system consultation 2019|User reporting system consultation of 2019]]. We have also been trying to map out some of the conflict resolution flows across wikis to understand how communities are currently managing conflicts. Below is a map of the Italian Wiki conflict resolution flow. It has notes on opportunities for automation.
</div>

[[File:Conflict resolution flow on Italian Wikipedia.jpg|alt=|thumb|700x700px|<span lang="en" dir="ltr" class="mw-content-ltr">On Italian Wikipedia, there's a 3-step policy in place for conflict resolution. This map visualizes this process and tries to identify opportunities for automation for both editors and admins.</span>|center]]
}}{{anchor|faq}}

<span id="Frequently_Asked_Questions"></span>
== 常見問題 ==
{{new collapse|headline = <span lang="en" dir="ltr" class="mw-content-ltr">Questions and answers from Phase 1 of the project</span>| content = 
<div lang="en" dir="ltr" class="mw-content-ltr">
'''Q: Is there data available about how many incidents are reported per year?'''
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''A:''' Right now there is not a lot of clear data we can use. There are a couple of reasons for this. First, issues are reported in various ways and those differ from community to community. Capturing that data completely and cleanly is highly complicated and would be very time consuming. Second, the interpretation of issues also differs. Some things that are interpreted as harassment are just wiki business (e.g. deleting a promotional article). Review of harassment may also need cultural or community context. We cannot automate and visualize data or count it objectively. The incident reporting system is an opportunity to solve some of these data needs.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''Q: How is harassment being defined?'''
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''A:''' Please see the definitions in the [[Special:MyLanguage/Universal Code of Conduct|Universal Code of Conduct]].
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''Q: How many staff and volunteers will be needed to support the IRS?'''
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''A:''' Currently the magnitude of the problem is not known. So the amount of people needed to support this is not known. Experimenting with the minimum viable product will provide some insight into the number of people needed to support the IRS.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''Q: What is the purpose of the MVP (minimal viable product)?'''
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''A:''' The MVP is an experiment and opportunity to learn. This first experimental work will answer the questions that we have right now. Then results will guide the future plans.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''Q: What questions are you trying to answer with the minimum viable product?'''
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''A:''' Here are the questions we need to answer:
</div>

*<span lang="en" dir="ltr" class="mw-content-ltr">What kind of reports will people file?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">How many people will file reports?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">How many people would we need in order to process them?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">How big is this problem?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">Can we get a clearer picture of the magnitude of harassment issues? Can we get some data around the number of reports? Is harassment underreported or overreported?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">Are people currently not reporting harassment because it doesn’t happen or because they don’t know how?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">Will this be a lot to handle with our current setup, or not?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">How many are valid complaints compared to people who don't understand the wiki process? Can we distinguish/filter valid complaints, and filter invalid reports to save volunteer or staff time?</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">Will we receive lots of reports filed by people who are upset that their edits were reverted or their page was deleted? What will we do with them?</span>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''Q: How does the Wikimedia movement compare to how other big platforms like Facebook/Reddit handle harassment?'''
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''A:''' While we do not have any identical online affinity groups, the Wikimedia movement is most often connected with Facebook and Reddit in regard to how we handle harassment. What is important to consider is nobody has resolved harassment.  Other platforms struggle with content moderation, and often they have paid staff who try to deal with it. Two huge differences between us and Reddit and Facebook are the globally collaborative nature of our projects and how communities work to resolve harassment at the community-level.
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''Q: Is WMF trying to change existing community processes?'''
</div>

<div lang="en" dir="ltr" class="mw-content-ltr">
'''A:''' Our plan for the IRS is not to change any community process. The goal is to  connect to existing processes. The ultimate goals are to:
</div>

*<span lang="en" dir="ltr" class="mw-content-ltr">Make it easier for people who experience harassment to get help.</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">Eliminate situations in which people do not report because they don’t know how to report harassment.</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">Ensure harassment reports reach the right entities that handle them per local community processes.</span>
*<span lang="en" dir="ltr" class="mw-content-ltr">Ensure responders receive good reports and redirect unfounded complaints and issues to be handled elsewhere.</span>
}}

[[Category:Incident Reporting System]]