Incident Reporting System/zh

事件じけん通報つうほう系統けいとう

關せき於

維基媒體ばいたい基金ききん會期かいき望もち改善かいぜん騷擾そうじょう和わ其他傷害しょうがい事件じけん受害者しゃ通報つうほう事件じけん的てき方式ほうしき，以為社しゃ群ぐん提供ていきょう更さら安全あんぜん、更さら健康けんこう的てき環境かんきょう。

信任しんにん與あずか安全あんぜん產品さんぴん團だん隊たい的てき任務にんむ是ぜ建立こんりゅう事件じけん通報つうほう系統けいとう（IRS）（以前いぜん稱しょう為ため私人しじん事件じけん通報つうほう系統けいとう（PIRS））。我わが們的目標もくひょう是ぜ讓ゆずる用よう戶と能のう夠輕鬆す、安全あんぜん、私わたし密みつ地ち通報つうほう有害ゆうがい事件じけん。

專せん案あん背景はいけい

關せき於騷擾そうじょう和わ有害ゆうがい事件じけん的てき通報つうほう和わ處理しょり，一直是維基媒體社群關注的話題。隨ずい著ちょ新しん的てき通用つうよう行為こうい準則じゅんそく的てき建立こんりゅう，討論とうろん用よう戶と舉報系統けいとう也是非常ひじょう重要じゅうよう的てき。通用つうよう行為こうい準則じゅんそく（UCoC）是ぜ一いち項こう政策せいさく，為ため維基媒體ばいたい專せん案あん和わ空間くうかん中ちゅう的てき所有しょゆう參與さんよ者しゃ定義ていぎ了りょう最低さいてい標準ひょうじゅん的てき行為こうい準則じゅんそく和わ不可ふか接受せつじゅ的てき行為こうい。

處理しょり相關そうかん案件あんけん、不當ふとう行為こうい和わ政策せいさく違反いはん事件じけん的てき方式ほうしき已やめ在ざい不同ふどう的てき維基媒體ばいたい空間くうかん和わ專せん案あん裡うら被ひ執行しっこう並なみ且有機き地ち發展はってん，並なみ在ざい不ふ同社どうしゃ群ぐん之の間あいだ存在そんざい差異さい。

每まい個こ維基媒體ばいたい專せん案あん或ある社しゃ群ぐん都と有ゆう自己じこ的てき管理かんり方式ほうしき。事件じけん的てき通報つうほう和わ處理しょり有ゆう多種たしゅ方式ほうしき：

• 透過とうか維基討論とうろん頁ぺーじ
• 透過とうか通告つうこく版ばん面めん
• 透過とうか電子でんし郵件
• 透過とうか維基以外いがい的てき私人しじん討論とうろん頻しき道みち（Discord、IRC 等とう）

對たい於許多用たよう戶來へらい說せつ，發生はっせい事件じけん後ご該怎麼處理しょり是ぜ不ふ清楚せいそ的てき：去さ哪裡、與あずか誰だれ交談、如何いか通報つうほう、報告ほうこく中ちゅう應おう包含ほうがん哪些資し訊、報告ほうこく如何いか處理しょり、之これ後會こうかい發生はっせい什麼いんも等とう。

用よう戶ど必須ひっす知道ともみち如何いか通報つうほう問題もんだい以及到哪裡通報つうほう。 關せき於報告ほうこく提ひさげ交後會かい發生はっせい什麼いんも，以及用よう戶と應おう該有什麼いんも期き望もち的てき資し訊也很少。

由よし於通報つうほう過程かてい的てき複雜ふくざつ性せい和わ隱かくれ私わたし考量こうりょう，有ゆう些用戶ど在ざい通報つうほう事件じけん時じ會かい感かん到いた不ふ安全あんぜん。

目前もくぜん還かえ沒ぼっ有ゆう標準ひょうじゅん化か的てき方法ほうほう可か供用きょうよう戶ど私わたし底そこ下か提つつみ交報告ほうこく。

專せん案あん焦點しょうてん

此專案あん的てき高だか階かい目標もくひょう是ぜ希望きぼう能のう更さら容易ようい地ち解決かいけつ騷擾そうじょう和わ有害ゆうがい事件じけん，並なみ確保かくほ這些報告ほうこく可か以去到いた必須ひっす處理しょり它們的てき適當てきとう實體じったい組織そしき。

我わが們希望きぼう確保かくほ通報つうほう者しゃ的てき隱かくれ私わたし和わ安全あんぜん。我わが們還希望きぼう確保かくほ報告ほうこく具有ぐゆう正確せいかく的てき訊息，並なみ能のう被ひ導しるべ引到必須ひっす處理しょり它們的てき適當てきとう實體じったい組織そしき，同時どうじ不ふ會かい給きゅう處理しょり人員じんいん帶たい來らい額がく外的がいてき壓力あつりょく。

信任しんにん和わ安全あんぜん產品さんぴん團だん隊たい正せい在ざい將しょう此事件じけん通報つうほう系統けいとう視し為ため更さら大だい的てき維基媒體ばいたい社しゃ群ぐん事件じけん管理かんり生態せいたい系統けいとう的てき一いち部分ぶぶん。我わが們正在ざい研究けんきゅう各個かっこ系統けいとう如何いか運うん作さく以及一切如何連接整合在一起。

產品さんぴん和わ技術ぎじゅつ更新こうしん

參まいり見み：事件じけん通報つうほう系統けいとう/更新こうしん

Test the Incident Reporting System Minimum Testable Product in Beta – November 10, 2023

Editors are invited to test an initial Minimum Testable Product (MTP) for the Incident Reporting System.

The Trust & Safety Product team has created a basic product version enabling a user to file a report from the talk page where an incident occurs.

Note: This product version is for learning about filing reports to a private email address (e.g., emergencywikimedia.org or an Admin group). This doesn't cover all scenarios, like reporting to a public noticeboard.

Your feedback is needed to determine if this starting approach is effective.

To test:

1. Visit any talk namespace page on Wikipedia in Beta that contains discussions. We have sample talk pages available at User talk:Testing and Talk:African Wild Dog you can use and log in.

2. Next, click on the overflow button (vertical ellipsis) near the Reply link of any comment to open the overflow menu and click Report (see slide 1). You can also use the Report link in the Tools menu (see slide 2).

• 
  Slide 1
• 
  Slide 2

3. Proceed to file a report, fill the form and submit. An email will be sent to the Trust and Safety Product team, who will be the only ones to see your report. Please note this is a test and so do not use it to report real incidents.

4. As you test, ponder these questions:

• What do you think about this reporting process? Especially what you like/don’t like about it?
• If you are familiar with extensions, how would you feel about having this on your wiki as an extension?
• Which issues have we missed at this initial reporting stage?

5. Following your test, please leave your feedback on the talk page.

更新こうしん：分ぶん享とおる事件じけん通報つうほう研究けんきゅう成果せいか – 2023年ねん9月がつ20日はつか

The Incident Reporting System project has completed research about harassment on selected pilot wikis.

The research, which started in early 2023, studied the Indonesian and Korean Wikipedias to understand harassment, how harassment is reported and how responders to reports go about their work.

The findings of the studies have been published.

請參閱頁ぺーじ面めん的てき研究けんきゅう部分ぶぶん以了解りょうかい更さら多た資し訊。

事件じけん通報つうほう專せん案あん的てき四よん項こう更新こうしん – 2023 年ねん 7 月がつ 27 日にち

Hello everyone! For the past couple of months the Trust and Safety Product team has been working on finalising Phase 1 of the Incident Reporting System project.

The purpose of this phase was to define possible product direction and scope of the project with your feedback. We now have a better understanding of what to do next. Read more.

项目范围＆MVP – 2022年ねん11月8日にち

Our main goal for the past couple of months was to understand the problem space and user expectations around this project. The way we would like to approach this is to build something small, a minimum viable product (MVP), that will help us figure out whether the basic experience we are looking at actually works. Read more.

流りゅう程ほど

项目阶段

Figuring out how to manage incident reporting in the Wikimedia space is not an easy task. There are a lot of risks and a lot of unknowns.

As this is a complex project it needs to be split into multiple iterations and project phases. For each of these phases we will hold one or several cycles of discussions in order to ensure that we are on the right track and that we incorporate community feedback early, before jumping into large chunks of work.

第だい一いち阶段

Preliminary research: collect feedback, reading through existing documentation.

Conduct interviews in order to better understand the problem space and identify critical questions we need to answer.

Define and discuss possible product direction and scope of project. Identify possible pilot wikis.

At the end of this phase we should have a solid understanding of what we are trying to do.

第だい二に阶段

Create prototypes to illustrate the ideas that came up in Phase 1.

Create a list of possible options for more in-depth consultation and review.

第だい三さん阶段

Identify and prioritize the best possible ideas.

Transition to software development and break down work in Phabricator tickets.

Continue cycle for next iterations

研究けんきゅう

2023年ねん9月がつ21日にち更新こうしん：分ぶん享とおる事件じけん报告研究けんきゅう成果せいか

Research Findings Report on Incident Reporting 2023

The Incident Reporting System project has completed research about harassment on selected pilot wikis.

The research, which started in early 2023, studied the Indonesian and Korean Wikipedias to understand harassment, how harassment is reported and how responders to reports go about their work.

The findings of the studies have been published.

In summary, we received valuable insights on the improvements needed for both onwiki and offwiki incident reporting. We also learned more about the communities' needs, which can be used as valuable input for the Incident Reporting tool.

We are keen to share these findings with you; the report has more comprehensive information.

Please leave any feedback and questions on the talkpage.

Pre-project research

The following document is a completed review of research from 2015–2022 the Wikimedia Foundation has done on online harassment on Wikimedia projects. In this review we’ve identified major themes, insights, and areas of concern and provided direct links to the literature.

Previous work

The Trust and Safety Tools team has been studying previous research and community consultations to inform our work. We revisited the Community health initiative User reporting system proposal and the User reporting system consultation of 2019. We have also been trying to map out some of the conflict resolution flows across wikis to understand how communities are currently managing conflicts. Below is a map of the Italian Wiki conflict resolution flow. It has notes on opportunities for automation.

On Italian Wikipedia, there's a 3-step policy in place for conflict resolution. This map visualizes this process and tries to identify opportunities for automation for both editors and admins.

常見つねみ問題もんだい

Questions and answers from Phase 1 of the project

Q: Is there data available about how many incidents are reported per year?

A: Right now there is not a lot of clear data we can use. There are a couple of reasons for this. First, issues are reported in various ways and those differ from community to community. Capturing that data completely and cleanly is highly complicated and would be very time consuming. Second, the interpretation of issues also differs. Some things that are interpreted as harassment are just wiki business (e.g. deleting a promotional article). Review of harassment may also need cultural or community context. We cannot automate and visualize data or count it objectively. The incident reporting system is an opportunity to solve some of these data needs.

Q: How is harassment being defined?

A: Please see the definitions in the Universal Code of Conduct.

Q: How many staff and volunteers will be needed to support the IRS?

A: Currently the magnitude of the problem is not known. So the amount of people needed to support this is not known. Experimenting with the minimum viable product will provide some insight into the number of people needed to support the IRS.

Q: What is the purpose of the MVP (minimal viable product)?

A: The MVP is an experiment and opportunity to learn. This first experimental work will answer the questions that we have right now. Then results will guide the future plans.

Q: What questions are you trying to answer with the minimum viable product?

A: Here are the questions we need to answer:

• What kind of reports will people file?
• How many people will file reports?
• How many people would we need in order to process them?
• How big is this problem?
• Can we get a clearer picture of the magnitude of harassment issues? Can we get some data around the number of reports? Is harassment underreported or overreported?
• Are people currently not reporting harassment because it doesn’t happen or because they don’t know how?
• Will this be a lot to handle with our current setup, or not?
• How many are valid complaints compared to people who don't understand the wiki process? Can we distinguish/filter valid complaints, and filter invalid reports to save volunteer or staff time?
• Will we receive lots of reports filed by people who are upset that their edits were reverted or their page was deleted? What will we do with them?

Q: How does the Wikimedia movement compare to how other big platforms like Facebook/Reddit handle harassment?

A: While we do not have any identical online affinity groups, the Wikimedia movement is most often connected with Facebook and Reddit in regard to how we handle harassment. What is important to consider is nobody has resolved harassment. Other platforms struggle with content moderation, and often they have paid staff who try to deal with it. Two huge differences between us and Reddit and Facebook are the globally collaborative nature of our projects and how communities work to resolve harassment at the community-level.

Q: Is WMF trying to change existing community processes?

A: Our plan for the IRS is not to change any community process. The goal is to connect to existing processes. The ultimate goals are to:

• Make it easier for people who experience harassment to get help.
• Eliminate situations in which people do not report because they don’t know how to report harassment.
• Ensure harassment reports reach the right entities that handle them per local community processes.
• Ensure responders receive good reports and redirect unfounded complaints and issues to be handled elsewhere.