Incident Reporting System/zh

事件じけん通どおり报系统

关于

维基媒体ばいたい基金ききん会期かいき望もち改善かいぜん骚扰和わ其他伤害事件じけん受害者しゃ通どおり报事件じけん的てき方式ほうしき，以为社しゃ群ぐん提供ていきょう更さら安全あんぜん、更さら健康けんこう的てき环境。

信任しんにん与あずか安全あんぜん产品团队的てき任にん务是建立こんりゅう事件じけん通どおり报系统（IRS）（以前いぜん称しょう为私人じん事件じけん通どおり报系统（PIRS））。我わが们的目め标是让用户能够轻松まつ、安全あんぜん、私わたし密みつ地ち通どおり报有害ゆうがい事件じけん。

专案背景はいけい

关于骚扰和わ有害ゆうがい事件じけん的てき通どおり报和处理，一直是维基媒体社群关注的话题。随ずい着ぎ新しん的てき通用つうよう行ぎょう为准则的てき建立こんりゅう，讨论用よう户举报系统也是非ぜひ常つね重要じゅうよう的てき。通用つうよう行ぎょう为准则（UCoC）是ぜ一いち项政策せいさく，为维基もと媒体ばいたい专案和わ空そら间中的てき所有しょゆう参与さんよ者しゃ定てい义了最低さいてい标准的てき行ぎょう为准则和不可ふか接受せつじゅ的てき行ぎょう为。

处理相しょう关案件あんけん、不ふ当行とうこう为和政策せいさく违反事件じけん的てき方式ほうしき已やめ在ざい不同ふどう的てき维基媒体ばいたい空そら间和专案里さと被ひ执行并且有ゆう机つくえ地ち发展，并在不ふ同社どうしゃ群ぐん之の间存在そんざい差さ异。

每まい个维基もと媒体ばいたい专案或ある社しゃ群ぐん都と有ゆう自己じこ的てき管理かんり方式ほうしき。事件じけん的てき通どおり报和处理有ゆう多た种方式しき：

• 透とおる过维基もと讨论页
• 透とおる过通告つうこく版ばん面めん
• 透とおる过电子こ邮件
• 透とおる过维基もと以外いがい的てき私人しじん讨论频道（Discord、IRC 等とう）

对于许多用よう户来说，发生事件じけん后きさき该怎么处理り是ぜ不ふ清楚せいそ的てき：去さ哪里、与あずか谁交谈、如何いか通どおり报、报告中ちゅう应包含ほうがん哪些资讯、报告如何いか处理、之これ后きさき会かい发生什么等とう。

用よう户必须知道どう如何いか通どおり报问题以及到哪里通どおり报。 关于报告提ひさげ交后会かい发生什么，以及用よう户应该有什么期き望もち的てき资讯也很少しょう。

由よし于通报过程ほど的てき复杂性せい和わ隐私考量こうりょう，有ゆう些用户在通どおり报事件じけん时会感かん到いた不ふ安全あんぜん。

目前もくぜん还没有ゆう标准化か的てき方法ほうほう可か供用きょうよう户私底そこ下か提つつみ交报告つげ。

专案焦点しょうてん

此专案あん的てき高だか阶目标是希望きぼう能のう更さら容易ようい地ち解かい决骚扰和有害ゆうがい事件じけん，并确保ほ这些报告可か以去到いた必须处理它们的てき适当实体组织。

我わが们希望きぼう确保通どおり报者的てき隐私和わ安全あんぜん。我わが们还希望きぼう确保报告具有ぐゆう正せい确的讯息，并能被ひ导引到必须处理它们的てき适当实体组织，同どう时不会かい给处理り人じん员带来らい额外的てき压力。

信任しんにん和わ安全あんぜん产品团队正ただし在ざい将しょう此事件じけん通どおり报系统视为更大だい的てき维基媒体ばいたい社しゃ群ぐん事件じけん管理かんり生せい态系统的一いち部分ぶぶん。我わが们正在ざい研究けんきゅう各かく个系统如何なん运作以及一切如何连接整合在一起。

产品和わ技わざ术更新こうしん

参まいり见：事件じけん通どおり报系统/更新こうしん

Test the Incident Reporting System in Beta – November 2023

We invite editors to test the initial version for the Incident Reporting System. It makes it possible file a report from the talk page where an incident occurs. This version is for learning about filing reports to a private email address (e.g., emergencywikimedia.org or an admin group). It doesn't cover all scenarios, like reporting to a public noticeboard. We need your opinions to see if this approach is effective.

To test:

1. Visit any talk namespace page on Wikipedia in Beta that contains discussions. We have sample talk pages available at User talk:Testing and Talk:African Wild Dog you can use and log in.

2. Next, click on the overflow button (vertical ellipsis) near the Reply link of any comment to open the overflow menu and click Report (see slide 1). You can also use the Report link in the Tools menu (see slide 2).

• 
  Slide 1
• 
  Slide 2

3. Proceed to file a report, fill the form and submit. An email will be sent to the Trust and Safety Product team, who will be the only ones to see your report. Please note this is a test and so do not use it to report real incidents.

4. As you test, ponder these questions:

• What do you think about this reporting process? Especially what you like/don’t like about it?
• If you are familiar with extensions, how would you feel about having this on your wiki as an extension?
• Which issues have we missed at this initial reporting stage?

5. Following your test, please leave your feedback on the talk page.

If you can't find the overflow menu or Report links, or the form fails to submit, please ensure that:

• You have logged in
• Your Beta account email address is confirmed
• Your account has been created for over 3 hours and you have at least 1 edit.
• You have enabled DiscussionTools because the MTP is integrated with DiscussionTools

If DiscussionTools doesn’t load, a report can be filed from the Tools menu.

If you can't file a second report, please note that there is a limit of 1 report per day for non-confirmed users and 5 reports per day for autoconfirmed users. These requirements before testing help to reduce the possibility of malicious users abusing the system.

请参阅页面的てき研究けんきゅう部分ぶぶん以了解りょうかい更さら多た资讯。

事件じけん通どおり报专案あん的てき四よん项更新こうしん – 2023 年ねん 7 月がつ 27 日にち

Hello everyone! For the past couple of months the Trust and Safety Product team has been working on finalising Phase 1 of the Incident Reporting System project.

The purpose of this phase was to define possible product direction and scope of the project with your feedback. We now have a better understanding of what to do next. Read more.

项目范围＆MVP – 2022年ねん11月8日にち

Our main goal for the past couple of months was to understand the problem space and user expectations around this project. The way we would like to approach this is to build something small, a minimum viable product (MVP), that will help us figure out whether the basic experience we are looking at actually works. Read more.

流りゅう程ほど

项目阶段

Figuring out how to manage incident reporting in the Wikimedia space is not an easy task. There are a lot of risks and a lot of unknowns.

As this is a complex project it needs to be split into multiple iterations and project phases. For each of these phases we will hold one or several cycles of discussions in order to ensure that we are on the right track and that we incorporate community feedback early, before jumping into large chunks of work.

第だい一いち阶段

Preliminary research: collect feedback, reading through existing documentation.

Conduct interviews in order to better understand the problem space and identify critical questions we need to answer.

Define and discuss possible product direction and scope of project. Identify possible pilot wikis.

At the end of this phase we should have a solid understanding of what we are trying to do.

第だい二に阶段

Create prototypes to illustrate the ideas that came up in Phase 1.

Create a list of possible options for more in-depth consultation and review.

第だい三さん阶段

Identify and prioritize the best possible ideas.

Transition to software development and break down work in Phabricator tickets.

Continue cycle for next iterations

研究けんきゅう

2023年ねん9月がつ21日にち更新こうしん：分ぶん享とおる事件じけん报告研究けんきゅう成果せいか

Research Findings Report on Incident Reporting 2023

The Incident Reporting System project has completed research about harassment on selected pilot wikis.

The research, which started in early 2023, studied the Indonesian and Korean Wikipedias to understand harassment, how harassment is reported and how responders to reports go about their work.

The findings of the studies have been published.

In summary, we received valuable insights on the improvements needed for both onwiki and offwiki incident reporting. We also learned more about the communities' needs, which can be used as valuable input for the Incident Reporting tool.

We are keen to share these findings with you; the report has more comprehensive information.

Please leave any feedback and questions on the talkpage.

Pre-project research

The following document is a completed review of research from 2015–2022 the Wikimedia Foundation has done on online harassment on Wikimedia projects. In this review we’ve identified major themes, insights, and areas of concern and provided direct links to the literature.

Previous work

The Trust and Safety Tools team has been studying previous research and community consultations to inform our work. We revisited the Community health initiative User reporting system proposal and the User reporting system consultation of 2019. We have also been trying to map out some of the conflict resolution flows across wikis to understand how communities are currently managing conflicts. Below is a map of the Italian Wiki conflict resolution flow. It has notes on opportunities for automation.

On Italian Wikipedia, there's a 3-step policy in place for conflict resolution. This map visualizes this process and tries to identify opportunities for automation for both editors and admins.

常つね见问题

Questions and answers from Phase 1 of the project

Q: Is there data available about how many incidents are reported per year?

A: Right now there is not a lot of clear data we can use. There are a couple of reasons for this. First, issues are reported in various ways and those differ from community to community. Capturing that data completely and cleanly is highly complicated and would be very time consuming. Second, the interpretation of issues also differs. Some things that are interpreted as harassment are just wiki business (e.g. deleting a promotional article). Review of harassment may also need cultural or community context. We cannot automate and visualize data or count it objectively. The incident reporting system is an opportunity to solve some of these data needs.

Q: How is harassment being defined?

A: Please see the definitions in the Universal Code of Conduct.

Q: How many staff and volunteers will be needed to support the IRS?

A: Currently the magnitude of the problem is not known. So the amount of people needed to support this is not known. Experimenting with the minimum viable product will provide some insight into the number of people needed to support the IRS.

Q: What is the purpose of the MVP (minimal viable product)?

A: The MVP is an experiment and opportunity to learn. This first experimental work will answer the questions that we have right now. Then results will guide the future plans.

Q: What questions are you trying to answer with the minimum viable product?

A: Here are the questions we need to answer:

• What kind of reports will people file?
• How many people will file reports?
• How many people would we need in order to process them?
• How big is this problem?
• Can we get a clearer picture of the magnitude of harassment issues? Can we get some data around the number of reports? Is harassment underreported or overreported?
• Are people currently not reporting harassment because it doesn’t happen or because they don’t know how?
• Will this be a lot to handle with our current setup, or not?
• How many are valid complaints compared to people who don't understand the wiki process? Can we distinguish/filter valid complaints, and filter invalid reports to save volunteer or staff time?
• Will we receive lots of reports filed by people who are upset that their edits were reverted or their page was deleted? What will we do with them?

Q: How does the Wikimedia movement compare to how other big platforms like Facebook/Reddit handle harassment?

A: While we do not have any identical online affinity groups, the Wikimedia movement is most often connected with Facebook and Reddit in regard to how we handle harassment. What is important to consider is nobody has resolved harassment. Other platforms struggle with content moderation, and often they have paid staff who try to deal with it. Two huge differences between us and Reddit and Facebook are the globally collaborative nature of our projects and how communities work to resolve harassment at the community-level.

Q: Is WMF trying to change existing community processes?

A: Our plan for the IRS is not to change any community process. The goal is to connect to existing processes. The ultimate goals are to:

• Make it easier for people who experience harassment to get help.
• Eliminate situations in which people do not report because they don’t know how to report harassment.
• Ensure harassment reports reach the right entities that handle them per local community processes.
• Ensure responders receive good reports and redirect unfounded complaints and issues to be handled elsewhere.