DirecTV
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Formerly | The DirecTV Group, Inc. (2004–2015) |
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Company type | Subsidiary |
Industry | Satellite television |
Predecessor | Hughes Electronics |
Founded | June 17, 1994(as DirecTV)[1] |
Headquarters | , |
Areas served | United States, Latin America, the Caribbean /Americas |
Products | satellite pay television, pay-per-view, streaming television |
Owner | AT&T Inc. |
Parent | AT&T Communications (2015—present) |
Website | www www |
![](https://upload.wikimedia.org/wikipedia/commons/thumb/5/52/Directv_satellite_on_house_roof.jpg/220px-Directv_satellite_on_house_roof.jpg)
![](https://upload.wikimedia.org/wikipedia/commons/thumb/3/32/DirecTV_Dish.jpg/220px-DirecTV_Dish.jpg)
![](https://upload.wikimedia.org/wikipedia/commons/thumb/e/ef/DirecTV_Dish_Antenna_HD.jpg/220px-DirecTV_Dish_Antenna_HD.jpg)
DirecTV (stylized as DIRECTV) is an American satellite television service provider. The company is based in California. It is part of AT&T.[2]
Its satellite service began on June 17, 1994. The service provides digital satellite television to households in the United States, Latin America and the Caribbean Islands.[3]
DirecTV also has internet television service.
Customer Service
[change | change source]In 2007, DirecTV was awarded a J.D. Power award for cable and satellite TV satisfaction.
The customer service of DirecTV is provided by many third-party owned call centers both inside and outside the U.S.
Review from Better Business Bureau
[change | change source]In August 2008, The Boston Globe reported that DirecTV had been receiving as many as 20,000 complaints in almost three years to Better Business Bureau about DirecTV slipping on cancellation fees.[4]
In August 2010, Better Business Bureau reported that it had gotten over 39,000 complaints in the previous three years. The BBB gave DirecTV an F (failing) grade. Many of these complaints concerned the fees for early termination, billing and service issues.[5]
References
[change | change source]- ↑ "About Us: Company Profile". DirecTV. Retrieved July 8, 2013.
- ↑ "AT&T Completes Acquisition of DirecTV". AT&T. Retrieved Feb 13, 2018.
- ↑ "DirecTV Service in Caribbean". Retrieved Feb 13, 2018.
- ↑ DirecTV Says its Cancellation Fee is Fair (Report). The Boston Globe. Retrieved Feb 13, 2018.
- ↑ "DirecTV Customer Service: Fail". Internet Archive Wayback Machine. Archived from the original on April 25, 2013. Retrieved Feb 13, 2018.
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