Online Store

FAQs

Frequently Asked Questions

Can I use the site if I am not a student or a staff member?

Yes, the site is available to anyone wanting to purchase the goods or services advertised.

Do I have to purchase anything every time I visit the online store?

No, the system is available for users to browse.  The online store is available 24 hours a day, 7 days a week. If you do want to purchase anything from the online store, then you must register with us, using your e-mail address and choosing your own password. Once registered with these details, you can revisit and purchase whenever you like.

How do I receive confirmation of my order?

When purchasing goods or services from the online store, you will receive confirmation on screen of your order details which you can print and an e-mail will automatically be sent to the e-mail address supplied on registration, showing the items bought.

How long will I have to wait for my goods?

Once you have placed your order that includes delivery and payment has been processed, your order details will be passed to the relevant department, to arrange delivery to the address supplied when ordering. It is vital that the address supplied when ordering is current and correct, or the delivery address is clear and that arrangements are in place to accept delivery. Otherwise goods may be returned to us.

What if I forget my password?

At each login stage you will see a forgotten password button, where you enter your e-mail address and a reminder of your password is then sent to you by e-mail almost immediately.

Is there a limit to what I can buy from the online store?

There is no limit on the goods or services you can buy, other than any limitation on the availability of stock or services. There may be limits to certain products for each customer, but in this scenario customers will be notified when choosing these products.

Am I able to change my order?

You can keep adding and deleting items to your shopping basket as you shop, but once your payment details are processed your order will be fulfilled.

The transaction is complete but I have made a mistake, what can I do?

Should you have a problem after completing a purchase, please contact the address provided on each product, service or event.

For general enquiries please contact [email protected]  or +44 (0) 1243 816108

Terms and conditions

Please ensure you accept our terms and conditions as you complete your purchase. This safeguards both of us and ensures a smooth and trouble-free buying experience.

Security

The online store is situated on pages secured using SSL (Secure Socket Layer) technology provided by Thawte, so personal information is entered in a secure environment.

You should also check that:

i) the website address in which you enter your card details starts with https and

ii) that there is a padlock image at the bottom of your screen.

Both are required to help ensure your data is secure.

My payment was unsuccessful

When you entered your customer details did you fill in your billing address as the address the credit/debit card you are using is registered to?

How can I check if I’ve entered the wrong details in the billing address?

On the left hand side of the screen under ‘My Account’ click on ‘My details’ and this will take you back to your customer details.

I have attempted to pay online but have received the message ‘Authorisation has failed’. Why is this?

There are several reasons why this may have happened.

i) You may have made a mistake entering the card number.

ii)Your credit limit may have been exceeded. In addition to an overall credit limit, some card issuers may impose daily limits and limits on the size of individual transactions.

iii)Not all cards are eligible for online payments – please refer to the User Guide for a list of accepted cards.

iv)The server used by the University’s Payment Service Provider is offline. This is unlikely as the service is available 24 hours a day 365 days per year but there are occasional ‘outages’ for maintenance which usually last no more than 30 seconds.

If your card has been declined you may try again, but please be aware that most card issuers allow only three consecutive attempts before the card is blocked. In order to protect your confidentiality, the card issuing company will not tell the University why the transaction has been declined and you will need to contact them directly to ascertain the reason.