With the change over to the MyWay ticketing system, the fare structure has been changed with many of the ticket types now no longer required.

Concession and pensioner off-peak tickets will be replaced by a week day of-peak single trip (with free 90 minute transfer) for a flat fare of $0.55 cents per trip which should prove cheaper for most customers.

To take advantage of the new fare structure concession holders will be required to have their MyWay cards updated to acknowledge their entitlement. To do this concession holders should complete an application for a concession MyWay card (PDF 211KB) and present it at any MyWay Centre or Canberra Connect shopfront. Concession holders will be required to present proof of their entitlement (including current identification) to staff who will then update the card for use.

Concession holders who tag on and off buses can then travel using their MyWay cards accessing the new fares structure. A further 5% discount is available when cards are topped up using autoload (direct debit) (PDF 227KB) or BPAY.

Acceptable Concession Cards

Gold Card

ACT residents aged 75 or over can apply for an ACTION free travel Gold Card by simply filling out a Gold Card application form (PDF 159KB) and then visiting a Canberra Connect Shopfront or the Driver Licence Service in Civic Library. A Canberra Connect Customer Service Officer will take your photo and issue you with your new Gold Card. You will need to bring:

• Proof of identity
• Proof of age
• Proof of ACT residency

University, College and High School Students Identity Card

• Students must have full-time marked on student ID
• Must have photo identification
• Concession fares at all times
• ACT college and high school students only
• Students 15 years or over are required to show these cards for concession fare, otherwise full fare will be charged

Students Concession Card

• Issued by MyWay Administration Office
• Students must complete an application form and submit a passport sized photograph at time of application
• Concession fares at all times
• Students 15 years or over required to show these cards for concession fare, otherwise full fare will be charged

International Student Identity Card

• This card is no longer considered by ACTION to be sufficient proof of a passenger's entitlement to concession travel.
• Students who hold an International Student Identity Card and believe they are eligible for a concession fare on ACTION services need to apply to the MyWay Administration Office to obtain a Student Concession Card.
• For further information contact My Way on 13 17 10

Pensioner Concession Card

• Issued by Centrelink
• Issued by Department of Veterans Affairs
• Concession fares available

Health Care Card

• Issued by Centrelink to eligible benefit recipients
• Eligible for concession fares at all times

War Veterans

• Department of Veterans' Affairs (DVA) Gold Card holders are entitled to concession fares on regular route services
• DVA Gold card holders that are embossed with TPI or EDA are entitled to free travel on regular route services, including an attendant if required.
• ACT residents holding a DVA Gold card embossed with TPI or EDA are entitled to apply for a free travel pass to show drivers when boarding the bus. This pass will also be accepted by interstate transit authorities where provision allows for free or subsidised travel for war veterans. Please check your travel entitlements with the appropriate authority prior to commencement of your journey.
• TPI and War Veteran travel passes issued by another Australian State or Territory Government are also accepted, and receive free travel on regular route services. Attendants of the pass holder also travel for free under these passes.
• Contact the MyWay Administration Office on 13 17 10 for information on how to apply for a TPI travel pass.

Vision Impaired Travel Pass

• Vision Impaired Travel Pass holders are entitle to free travel on regular route services, including an attendant, if required.
• This pass is accepted by interstate transit authorities where provision allows for free or subsidised travel for vision impaired persons. Please check your travel entitlements with the appropriate authority prior to commencement of your journey
• Vision impaired travel passes issued by another Australian State or Territory Government are also accepted, and receive free travel on regular route services. Attendants of the pass holder also travel for free under these passes.
• The Vision Impaired Travel Pass is issued by MyWay Administration Office to eligible recipients. Please call 13 17 10 for more information on how to apply

Companion Card

• Issued by the Department of Disability, Housing and Community Services in the ACT (or by the relevant State/Territory authority in other jurisdictions)
• Entitles eligible companion of card holder to free travel

For further information contact MyWay on 13 17 10.