eClassical.com Assistance

Assistance on eClassical.com FLAC & MP3 Music Store

For any inquiries or assistance, please contact us at: support@eclassical.com

How to Download from eClassical.com

To purchase music from eClassical.com, an account is required. If you are new to our site, you can create an account here: Create a New Account.

If you are a returning customer and have forgotten your username or password, you can retrieve it here: Send My Login Details.

Once logged in to your account at www.eclassical.com using your username and password, you can access your downloads. The login is located in the upper right corner of the webpage.

Your downloads can be found under 'My Pages' / 'My Downloads'.

For assistance with downloading, refer to our tutorial videos:

For MAC users: Download Tutorial for Mac
For PC users: Download Tutorial for PC

About FLAC Files

Payment Information

License Policy

What is FLAC?

FLAC, or Free Lossless Audio Codec, is an audio format known for lossless compression. Unlike other formats, FLAC files reduce file size without sacrificing quality. It supports tagging, cover art, and quick seeking. FLAC is open and royalty-free, though its compatibility with portable audio devices and audio systems is somewhat limited compared to MP3. However, FLAC is increasingly supported by more hardware devices.

Playing FLAC Files on a MAC

FLAC (Free Lossless Audio Codec) files offer high-quality audio, but they're not natively supported on Macs. To play FLAC files, you can use the following methods:

Use a Third-Party Music Player: Applications like VLC Media Player and Foobar2000 support FLAC files. Download and install one of these players, then open your FLAC files with the application.
Convert FLAC to a Compatible Format: Convert FLAC files to formats like MP3 or ALAC using tools like Audacity or an online converter. MP3 conversions may lose some quality, while ALAC retains the original quality.
Use a FLAC-Compatible Media Player App: Apps such as VOX or Elmedia Player, available in the Mac App Store, support FLAC and offer features like high-quality playback and equalizer controls.

With these methods, you can enjoy your FLAC music files on your Mac.

File Formats and Quality Explained

Our albums are available in various formats, including 16-bit and 24-bit FLAC and MP3, to accommodate your preferences and player compatibility. Each album is derived from a single high-quality source. Older albums usually originate from CD quality sources, while newer albums may be from higher resolution studio master files.

Troubleshooting Unsuccessful Downloads

If you encounter issues with downloading, try again or use another device or connection. Common problems include unstable internet connections, hardware issues, or browser instability. If problems persist, contact us at support@eclassical.com for further assistance.

Payment Methods

We accept payments via Paypal and standard credit cards like VISA, MasterCard, and American Express. Transactions are securely processed through DIBS and Svenska Handelsbanken.

Recovering Lost Music Files

If you lose your purchased music files, contact us for authorization to re-download them from a secure URL.

Issues with Credit Card Acceptance

If your credit card is not accepted, please note that all transactions are handled by Paypal and a Swedish bank. We are unable to intervene in transaction processing issues.

Sharing Music with Others

Sharing purchased music with others is prohibited by copyright laws.

Commercial Use of Music

For commercial use of our music, please contact us for a licensing agreement at licensing@eclassical.com.

Classical Music Copyright Information

It's a misconception that all classical music is copyright-free due to its age. Recordings less than 50 years old and compositions of composers who died less than 70 years ago are still under copyright.

Gifting Music

To gift music, you can download and transfer the files to the recipient. Ensure you delete the files from your device if you're not keeping a copy. For gifting and keeping a copy, purchase an additional license at checkout.