What is the European Online Dispute Resolution (ODR) platform for consumer complaints?

If you reside in the European Union and have purchased or consumed a product from Microsoft but are dissatisfied with the product or your experience, we encourage you to find answers to your questions at support.microsoft.com or contact our Answer Desk for further assistance. Microsoft’s customers are important to us, and we will do our best to resolve the problem.

If Microsoft is unable to resolve your issue through its customer support channels, as a European Union consumer, you have the option to submit a complaint through the ODR portal. Complaints may be made in any one of the 23 official languages of the European Union. The ODR may suggest alternative dispute resolution (“ADR”) entities competent to hear the claim and Microsoft has the option to try to resolve your complaint through the ADR entity.