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Rise of the inside job: the £3bn theft shops don’t want to talk about

The cost of staff theft has risen to £3.3 billion a year, compared with £4.7 billion for shoplifting, and accounts for 40 per cent of all retail theft

ILLUSTRATION BY JAMES COWEN
The Sunday Times

At Amazon’s robot-powered warehouse in Bolton, more than a thousand workers pick and pack customer orders and man five miles of conveyor belts.

Yet in the past month alone, three staff from the warehouse have been caught stealing a combined £75,000 of smartphones and electronics.

Earlier this month, Arbaz Zafar, 25, was sentenced at Bolton crown court for theft by an employee after being convicted of stealing 46 iPhones from the warehouse between December and February, in a scheme that showed a “significant level of sophistication”.

Over a period of several weeks, before being caught on CCTV after staff noticed goods were missing, Zafar, whose job allowed him to “to access stock without leaving a trace”, stole iPhones with a value of £64,532. He had