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Get the Care You and Your Family Need
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Virtual Urgent Care
Virtual Urgent Care is a good choice for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes and more. Check our symptom guide to see if your symptoms can be treated in a video visit.
Serious and acute conditions like chest pain, fainting, difficulty breathing, severe allergic reactions and new musculoskeletal injuries should be seen at your nearest emergency room.
Virtual Urgent Care
Virtual Urgent Care visits for minor illnesses and injuries
Hours
Monday to Friday, 7 a.m.–8 p.m.
Weekends, 8 a.m.–12 p.m. & 12:30–4:30 p.m.
Weekday Holidays, 7 a.m.–12 p.m. & 12:30–8 p.m.
Average Wait Time: 5-15 minutes
Urgent Care
In-person, walk-in care for non-emergency injuries and illnesses
Hours
Hours vary by location
Virtual Mental Health Urgent Care
Virtual Urgent Care visits for mental health services.
Hours
Monday to Friday, 12 p.m.–7 p.m.
Average Wait Time: 5-15 minutes
Primary Care
Keeping you healthy and providing chronic and acute care
Hours
Monday to Friday, 8 a.m.–5 p.m.
Find a Primary Care Provider
Current patients can schedule directly through MyChart
Emergency Care
Laboratory Services
UR Medicine has over 40 patient service centers in the region
Hours
Hours vary by location
Emergency Mental Health Care
If you or someone you care about is having a mental health emergency of self-harm or of harming others, call 988 immediately. For other urgent mental health crises, call our Crisis Call Line at (585) 275-8686 for 24/7 support. Learn more about Mental Health Emergency Services.
Not sure where to go based on your symptoms?
Symptom GuideStay Healthy
4 steps to help keep you healthy, find the care you need, and minimize your risk of long waits or delays.
Consider New Options
If it's something minor, consider virtual care options that can save you a trip and time. If you need an in-person exam, there are Urgent Care locations all over the area, most with evening and weekend hours.
If you are experiencing mental or emotional stress, call our Crisis Call Line at (585) 275-8686 or 988.
Seek Care Early
Even if you have mild symptoms, get care now so your condition doesn’t worsen to the point where the emergency room is your only option.
Get Vaccinated
Get your flu shot, and if you are eligible, your COVID vaccine or booster. The flu is back, and this year’s strain is more likely to result in serious illness.
Visit the ER Only for Emergencies
If it's something that threatens your life or limb, go to the emergency room. If not, call your primary care physician, go to Urgent Care or seek care online.
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Get Started With MyChart
MyChart, the UR Medicine online patient portal, is a 24/7 secure tool that helps you to access and manage your medical care.
Download the MyURMedicine App on the App Store or Google Play.