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Support Plans | Stripe
Support plans

Grow faster by partnering with Stripe’s technical experts

Grow your business confidently with expertise and best practices from your Stripe technical account manager. Our support plans give you the highest level of assurance, with always-on safeguards and proactive investment in the technical health of your account.

Growth

Priority, context-aware support

Move faster with priority access to support and help from a specialist familiar with your integration and account history.

Premium

Proactive monitoring and insights

Improve the performance of your solution with ongoing insights and recommendations from your technical account manager.

Enterprise

Deep technical partnership and advocacy

Reach your technical and business goals faster with proactive engagement, joint planning, and alignment from your embedded technical account manager.

Compare support plans

Find the right plan to meet your needs

All Stripe customers receive 24x7 phone, email, and chat help, plus access to support centre resources and Stripe’s developer Discord server.

Growth
Premium
Enterprise

Technical account manager

Reactive, named TAM Scaled, named TAM Named TAM embedded within your team

Developer-to-developer priority routing

1 developer profile 2 developer profiles 4 developer profiles

Context-aware support

Priority email support and routing

6-hour response SLA 4-hour response SLA 4-hour response SLA

Business-critical email response and resolution

15-minute response SLA 15-minute response SLA

Continuous optimisation

Essential optimizations: fraud, disputes, and operational support Essential and customer-defined optimisations customised to your business needs, plus API health recommendations

Real-time merchant health alerts

API availability reporting

Proactive reporting, insights, and recommendations

Critical support for flash sales and key events

Dedicated Slack channel

Case study

Nord Security uses Stripe Enterprise Support to drive payment optimisation

Nord Security is a leading provider of privacy and digital security solutions for businesses and individuals who need to feel safe online.

Challenge

With over 15 million users, Nord Security constantly pushes the boundaries of payment optimizstion. Nord Security turned to Stripe Enterprise Support to help improve payment security, fraud, and compliance.

Solution

After making the recommended improvements, Nord Security reduced unnecessary processing fees and interchange costs. Nord Security improved authorisation rates by 5.1% and recaptured 2.6% more transactions with Adaptive Acceptance.

Products

Enterprise Support has absolutely helped us optimise processing and reduce declines. Working closely with a technical account manager gives us the opportunity to ask more questions and get detailed answers, faster.

Kes Saulis, Head of Payments, Nord Security

Looking to get started with Stripe?

Launch and grow faster with professional services

We help you get the foundations right so you can deliver value to your customers faster. Our integration consultants and engineers guide you through every stage of your implementation – from strategy and design to technical development, operational readiness, and launch.

Ready to get started with one of our support plans?

Let us help you find the right plan.

Need technical or account support?

We’re here 24x7 over email, phone, or chat.

Chat with developers live on Discord

Join the Stripe developer community and get help with technical questions on the official Stripe Discord channel.