2013

System Quick Facts

Daily Trips (Average Business Day)

• Revenue Passengers (Fares Collected) ... 1,659,000
• Revenue Passengers and Transfer Fares ... 2,475,000
• Of the 158 bus and streetcar routes, 148 make 245 connections with the Subway/Scarborough RT system during the A.M. rush period.
• Thursday, November 28, 2013: highest 1-day ridership ... 1,806,502

Rail Transit Quick Facts (Subway, Scarborough Rapid Transit, Streetcar)

Daily Trips (Average Business Day)

• Revenue Passengers (Fares Collected) … 900,000
• Revenue Passengers and Transfer Fares … 1,291,000

Busiest Stations (Estimated passenger trips to and from trains daily)

• Bloor (Yonge-University-Spadina) ... 211,300
• Yonge (Bloor-Danforth) ... 190,000
• St George (Bloor-Danforth) ... 128,900
• St George (Yonge-University-Spadina) ... 126,000
• Union ... 114,800
• Finch ... 97,500
• Eglinton ... 78,800
• Sheppard-Yonge (Yonge-University-Spadina) ... 76,800
• Kennedy (Bloor-Danforth) ... 70,900
• Dundas ... 61,700
• Number of Stations* ... 69
• Number of Escalators ... 290**
• Number of Elevators ... 82*** (In service at: Bathurst, Bayview, Bessarion, Bloor-Yonge, Broadview, Davisville, Don Mills, Downsview, Dundas West, Eglinton, Eglinton West, Finch, Jane, Kennedy, Kipling, Leslie, Main Street, North York Centre, Pape, Queen, Scarborough Centre, Sheppard-Yonge, Spadina, St Clair, *St Clair West, St George, Osgoode, St Andrew, Queen’s Park, Queens Quay, Union, Victoria Park, York Mills.) *Serves mezzanine level only.
• Number of Commuter Parking Lots ... 27**** (12,551 spaces)

* Subway interchanges counted once.
** 1 escalator at Union Station removed due to construction.
*** Pape Station now accessible with 2 elevators.
**** Parking lots decreased by 1 in 2013 (at Yorkdale Station) for construction. Scheduled to re-open in 2015.

Entire System

	2013	2012	Increase/(Decrease)
Passenger Trips1	2013 525,194,000	2012 514,007,000	Increase of 11,187,000

Number of Routes/Lines

	2013	2012	Increase/(Decrease)
Bus Routes	2013 141	2012 141	Increase of 0
Streetcar Routes	2013 11	2012 11	Increase of 0
Subway Lines	2013 3	2012 3	Increase of 0
ICTS* (Scarborough RT Line)	2013 1	2012 1	Increase of 0
Total	2013 1562	2012 1562	Increase of 6

Kilometers of Routes/Lines³

	2013	2012	Increase/(Decrease)
Bus Routes	2013 6,998.0	2012 7,210.0	Decrease of (122.0)
Streetcar Routes	2013 304.6	2012 304.6	Increase of 0

Subway/SRT Lengths⁴

	2013	2012	Increase/(Decrease)
Yonge-University-Spadina	2013 30.2	2012 30.2	Increase of 0
Bloor-Danforth	2013 26.2	2012 26.2	Increase of 0
Sheppard	2013 5.5	2012 5.5	Increase of 0
Scarborough RT	2013 6.4	2012 6.4	Increase of 0

Passengers by Vehicle Mode

Buses	239,968,000
Subway Trains	217,250,000
Streetcars	63,315,000
Scarborough RT Trains	4,661,000
Total	525,194,000

1 Excludes Wheel-Trans.
2 Excludes Blue Night Network (24 routes) and seasonal service (1 route).
3 Includes round trip length of routes and their branches along shared roadways.
4 Subway/Scarborough RT lengths are given in one-way kilometres.
* Intermediate Capacity Transit System.

Passenger Vehicle Fleet¹

	2013	2012	Increase/(Decrease)
Buses (kneeling; lift/ramp; wheelchair positions)
Accessible 12-metre (40-foot)	2013 1,848	2012 1,857	Decrease of (9)
Accessible 18.3-metre (60-foot)	2013 3	2012 0	Increase of 3
Total	2013 1,851	2012 1,857	Decrease of (6)
Streetcars
Canadian Light Rail Vehicle (CLRV)	2013 195	2012 195	Increase of 0
Articulated Light Rail Vehicle (ALRV)	2013 52	2012 52	Increase of 0
Total	2013 247	2012 247	Increase of 0
Subway/RT Cars2
Subway Cars	2013 704	2012 708	Decrease of (4)
Scarborough RT Cars	2013 28	2012 28	Increase of 0
Total	2013 732	2012 736	Decrease of (4)
Kilometres Operated3 (In thousands)
Bus	2013 129,577	2012 124,996	Increase of 4,581
Subway	2013 79,326	2012 78,628	Increase of 698
Streetcar	2013 12,451	2012 12,562	Decrease of (111)
Scarborough RT (ICTS*)	2013 3,496	2012 3,112	Increase of 384
Total	2013 224,850	2012 219,298	Increase of 5,552

1 Includes in-service vehicles only.
2 All Subway/RT trains are accessible. 370 T-1 subway cars are equipped with 1 multi-purpose area; 282 Toronto Rocket subway cars are equipped with 2 multi-purpose areas.
3 Includes inside Toronto regular revenue services only.
* Intermediate Capacity Transit System.

Carrying Capacity (planned number of customers per vehicle)

30 seated; 55 maximum (220 for a 4-car train)

36 seated; 51 maximum

46 seated; 74 maximum

61 seated; 108 maximum

66 seated; 167 maximum (1,000 for a 6-car train)

64-68 seated; 180 maximum (1,080 for a 6-car train)

Wheel-Trans

As a division of the TTC, Wheel-Trans is responsible for door-to-door accessible transit service for people with physical functional mobility limitations who have the most difficulty using conventional transit services. Service is provided 24 hours beyond city limits to the airport, and to established boundary transfer points in order to co-ordinate trips with other accessible door-to-door transit services within the Greater Toronto Area.

	2013	2012	Increase/(Decrease)
Passenger Trips1	2013 2,837,776	2012 2,882,197	Decrease of (45,141)
Average Daily Trips1	2013 7,775	2012 7,877	Decrease of (102)
Kilometres Operated1	2013 20,334,672	2012 19,982,104	Increase of 352,568
Scheduled Vehicle Service Hours1	2013 900,217	2012 896,391	Increase of 3,826
Revenue Vehicles1	2013 506	2012 506	Increase of 0
Number of Active Registrants*	2013 31,225	2012 46,787	Decrease of (15,562)

Community Bus

Accessible, fixed-route bus service primarily focused on individuals who have some difficulty accessing the conventional transit system. Wheel-Trans registrants and seniors comprise the majority of customers served. However, all individuals are eligible for the service.

	2013	2012	Increase/(Decrease)
Passenger Trips	2013 57,728	2012 62,800	Decrease of (5,072)
Average Daily Trips2	2013 221	2012 241	Decrease of (20)
Kilometres Operated	2013 155,060	2012 152,628	Increase of 2,432
Scheduled Vehicle Service Hours	2013 10,228	2012 10,351	Decrease of (123)
Revenue Vehicles	2013 7	2012 7	Increase of 0
Number of Routes	2013 5	2012 5	Increase of 0

1 Includes contract vehicles (292 accessible taxis and sedan taxis).
2 Community Bus does not operate on weekends or holidays.
* Customers who have used Wheel-Trans in the last year (as per Auditor General’s new definition).

Easier Access

The TTC is committed to improving access to the conventional system for all its customers. The TTC is everyone’s transit system. Starting in 2014, the TTC will begin introducing its next-generation, accessible streetcars into revenue service.

1,851

The entire TTC bus fleet is accessible with kneeling buses equipped with a flip-ramp or lift; 85 per cent of the fleet is of a low-floor design. All accessible buses are identified by blue lights on either side of the front destination sign, and the blue international wheelchair symbol displayed above the front right bumper next to the entrance door. All buses include 2 wheelchair/scooter positions.

652

Number of fully accessible T-1 subway cars (370) and Toronto Rocket (TR) subway cars (282). Each T-1 car has 1 multi-purpose area; each TR car has 2 multi-purpose areas. T-1 trains run on all three subway lines: B-D, Y-U-S and Sheppard; TR trains run on the Y-U-S line only. All Subway/RT cars can be boarded by people using wheelchairs, scooters or other mobility devices.

170

Number of accessible bus routes, which includes 22 Blue Night routes and 5 Community Bus routes. These routes are served by kneeling buses equipped with a flip-ramp or lift. All TTC bus routes are wheelchair and scooter friendly.

32

Number of accessible Subway/RT stations, which are equipped with elevators specifically for people using wheelchairs, scooters, walkers, other mobility devices or baby strollers. These stations are:

• Yonge-University-Spadina Subway: Downsview, Eglinton West, St George, Queen’s Park, Osgoode, St Andrew, Union, Queen, Dundas, Bloor-Yonge, St Clair, Davisville, Eglinton, York Mills, Sheppard-Yonge, North York Centre, Finch
• Bloor-Danforth Subway: Kipling, Jane, Dundas West, Bathurst, Spadina, St George, Bloor-Yonge, Broadview, Pape*, Main Street, Victoria Park, Kennedy
• Sheppard Subway: Sheppard-Yonge, Bayview, Bessarion, Leslie, Don Mills
• Scarborough RT: Kennedy, Scarborough Centre

Note: Subway interchanges counted once.
*Pape Station elevators entered service on October 31, 2013.

Key Facts

Busiest Bus and Streetcar Routes (Estimated daily usage on average business day)

• 504 King (streetcar) … 56,700
• 32 Eglinton West (bus) … 48,700
• 35 Jane (bus) … 45,700
• 36 Finch West (bus) … 44,000
• 510 Spadina (streetcar) … 43,800
• 501 Queen (streetcar) … 43,500
• 29 Dufferin (bus) … 39,700
• 506 Carlton (streetcar) … 39,600
• 25 Don Mills (bus) … 39,100
• 512 St Clair (streetcar) … 38,100

Subway Station Defibrillators

Automated External Defibrillators (AEDs) were installed within line of sight of Collector Booths at all 69 Subway/RT stations in 2011. The AEDs can be used in the event of cardiac emergency. Each unit is encased in appropriately labelled, glass-fronted white cabinets, 38 centimetres by 33 centimetres in size.

Platform Video Screens

Digital video screens are located above the platforms in the majority of subway stations. A great source of information, these 101-centimetre, flat screens show TTC service updates, next-train arrival times, the date and time, as well as news, weather, advertising, charity and community messages. During emergencies, key information will appear on these screens. Additional flat screens are being installed in the subway system to improve customer communications by showing the status of subway and surface routes that serve each station, as well as providing important updates that customers would require before paying their fare.

Customers can also use Station Information and Next-Vehicle-Arrival screens and monitors at a growing number of subway stations and transit shelters to help them make more informed decisions about their transit trips.

• After more than 90 years in service – and at 29 billion customers carried – the TTC has grown to become one of the most visible and vital public service organizations in the Greater Toronto Area.
• In 2013, the TTC set an all-time record of 525 million rides, surpassing 2012’s record ridership total of 514 million.
• The TTC carries one billion customers approximately every 23 months. The TTC is expected to welcome its 30 billionth rider in the summer of 2015.
• Nearly 13,000 employees serve well over half-a-billion customers annually. With more than 1.6 million customer journeys on a typical weekday, the TTC has one of the highest per-capita ridership rates in North America.
• The TTC serves some 5.5 million people in the Greater Toronto Area, with a network of subways, streetcars, buses, and a specialized service, Wheel-Trans, for people who require accessible transportation.
• In 2013, the TTC launched its Five-Year Corporate Plan. The Plan outlines seven key objectives and a delivery strategy for each. Those objectives are: Safety. Customer. People. Assets. Growth. Financial Stability. Reputation. These are the things that the TTC must get right in order to achieve its vision of a transit system that makes Toronto proud.
• Total number of TTC employees as of December 31, 2013 – 12,803.
• Estimated number of cars that a TTC vehicle replaces during a typical morning rush hour:
  • Low-floor bus (12 metre): 45
  • Low-floor articulated bus (18 metre): 70
  • CLRV streetcar: 65
  • ALRV streetcar: 95
  • SRT train (4 cars): 195
  • T-1/H-Series train (6 cars): 890
  • Toronto Rocket train (6 cars): 960

[Figures are based on TTC loading standards for each mode divided by A.M. rush average automobile occupancy (1.11) for inbound trips to the city of Toronto.]

Spadina Subway Extension

The Toronto-York Spadina Subway Extension (TYSSE) is a six-station, 8.6-km extension of the Yonge-University-Spadina Subway from the current Downsview Station (to be renamed Sheppard West Station), northwest through York University, and north into York Region.

The TYSSE will be the first subway expansion crossing the municipal boundary of Toronto. The official groundbreaking took place in 2009. The extension is scheduled to be completed in fall 2016. The extension will cost approximately $2.6 billion and will generate thousands of jobs during its construction, which is well underway. Here are the six stations:

Vaughan Metropolitan Centre: will be located north of Highway 7 to the west side of the relocated Millway Avenue. The terminal station will be a multi-modal transportation hub with an off-street passenger-pick-up-and-drop-off area, and connections to York Region Transit (YRT) Bus Terminal and to the Viva Bus Rapidway, which will run in the centre of Highway 7.

Highway 407: will be located west of Jane Street and south of Highway 407, west of Black Creek. Includes: inter-regional bus terminal, 600-space commuter lot, connection to future Highway 407 Transitway.

Pioneer Village*: will be located diagonally below the intersection of Steeles Avenue West and Northwest Gate. Includes: TTC and YRT bus terminals, 1,900-space commuter lot.

York University: will be located at York University, crossing underneath Ian Macdonald Boulevard in the heart of the Keele Campus below the Harry W. Arthurs Common.

Finch West: will be located under Keele Street, north of Finch Avenue West. Includes: TTC bus terminal, 400-space commuter lot, future connection to Finch West LRT.

Downsview Park: will be located at Downsview Park on the south side of Sheppard Avenue West, centred under GO Transit’s Barrie Train Line. Includes: connection to Barrie GO rail service.

Website: spadina.ttc.ca
Construction Information Line: 1-800-223-6192
Email: TYSSE@ttc.ca

*Station names formally approved by the Commission (*) July 24, 2013.

The Toronto-York Spadina Subway Extension project is jointly funded by the Government of Canada, the Province of Ontario, the City of Toronto and The Regional Municipality of York.

Toronto Rocket Subway Trains

• The TTC had 47 new Toronto Rocket subway trains in service in 2013.
• The first new Toronto Rocket car was delivered to Wilson Subway Yard on October 1, 2010. The first Toronto Rocket train was officially launched into revenue service on July 21, 2012.
• Delivery of 70 fully accessible train sets (420 cars), from Bombardier Transportation in Thunder Bay, is scheduled to take more than three years to complete.
• These trains will replace the TTC’s oldest subway cars, most of which date from the 1970s, and will allow the TTC to meet future ridership demands once the Spadina Subway Extension opens for revenue service.
• The Toronto Rockets, and the re-signalling of the Yonge-University-Spadina Subway, will ultimately allow the TTC to improve subway train headways (time between trains) up to 90 seconds, as well as carry more people.
• The TTC’s new subway trains are a six-car-fixed configuration with open gangways, and enable riders to move freely from one end of the train to the other. Each train is comprised of two cab cars (one at each end) plus four non-cab cars.
• Toronto Rocket trains are equipped with evacuation ramps at each end of the train. These detrainment devices can be easily deployed in a matter of seconds to allow for quick and easy evacuation.

Principle fleet specifications

• Fleet class – Toronto Rocket
• Number of cars – 420
• Fleet numbers – 5381-6076
• Seating (perch seat included) – 64 seated (cab car), 68 (non-cab car)
• Standing – 199 (average per car)
• Length – 23.190 m 
• Height – 3.137 m
• Weight – 205,000 kg (per train) 
• Maximum design speed – 88 km/h

What’s inside the Toronto Rockets

• Passenger alarm intercoms: these are located in every alternate doorway and multi-purpose area (six per car; 36 per train). The intercoms allow for voice communication with either the Operator or Guard. All stanchions have an anti-bacterial coating and are colour-contrasted to help people with impaired vision.
• Multi-purpose areas: each car includes two accessible areas (12 per train). The space includes three individual, user-friendly fold-down seats.
• Electronic information displays: flashing Subway/RT route maps to visually announce the next station work in conjunction with ceiling-mounted visual displays. Synchronized audio and visual announcements are provided together with additional LED/LCD displays for broadcasting operational messages (i.e. disruptions).
• Closed circuit cameras: (four per car; 24 per train) are strategically located to cover the interior of each car. The Operator and Guard have access to live images only when the passenger alarm is activated.
• Passenger emergency alarms: emergency alarms are available on all of the TTC’s subway trains. Customers can press these alarm strips in the event of an emergency. Train crews will call for emergency responders.
• Multi-media, colour video screens: (three per car; 18 per train) these display mainly stations and destination information for subway passengers in text and video format, as well as safety and emergency information.

The new fleet of Toronto Rocket subway trains is jointly funded by the Government of Canada, the Province of Ontario and the City of Toronto.

Next-Generation Streetcars

• The TTC’s first, low-floor streetcar arrived in Toronto by rail from Bombardier Transportation in Thunder Bay on September 25, 2012. The first test vehicle (#4400) was loaded on to a truck/trailer flatbed and delivered to the TTC’s Hillcrest Complex on September 29, 2012.
• Officials from all three orders of government attended an official reveal of car #4400 at TTC’s Harvey Shop on November 15, 2012.
• Car #4400 is the first of three test vehicles that will be used for extensive vehicle reliability, performance and technology verification testing in 2013. System compatibility tests include: accessibility features, platform- and on-street boarding interface with the vehicle, noise and vibration, fare card system and overhead power interface.
• The TTC’s next-generation streetcars are scheduled to enter revenue service in 2014. Delivery of all 204 low-floor streetcars from Bombardier Transportation is scheduled for completion in 2019. These vehicles will replace the aging fleet of CLRVs and ALRVs, and provide for ridership growth and congestion relief efforts.
• The new vehicles are just over 30 metres long. They have four doors, 70 fixed seats and six flip-down seats. They have many user friendly features, including: air conditioning, large windows, airy interior design, interior bike racks and a Presto fare card system.
• The TTC entered into a contract with Bombardier after a competitive procurement process for the design and supply of 204 new, accessible low-floor streetcars in June 2009.

Principle fleet specifications

• LFLRV
• Type – multi-articulated, six-axle
• Seats – 70
• Length – 30.20 m
• Width – 2.54 m
• Height – 3.84 m
• Weight – 48,200 kg
• Speed – max 70 km/h

70 seated; 130 maximum

Next-Generation Buses

• The TTC’s first low-floor, articulated bus (bendy bus #9000) arrived on property on July 18, 2013. Test bus #9000 was delivered to Wilson Garage from Nova Bus in St. Eustache, Quebec.
• The TTC’s next-generation articulated buses are 18.3 metres (60 feet) long, low floor with a front-door ramp and equipped with clean-diesel technology.
• Articulated buses officially made their return to revenue service (bendy bus #9001) on the 7 Bathurst route on December 20, 2013.
• In September 2012, the TTC Board approved an initial contract for 27 articulated buses with Nova Bus (a division of Volvo Group Canada Inc.).  On March 27, the Board approved a contract amendment worth $119.4 million for the purchase of an additional 126 articulated vehicles for delivery starting in 2014.
• These new vehicles will be the third generation of 18-metre articulated buses operated by the TTC. A small fleet of 12 demonstrator buses – manufactured by General Motors in London, Ontario – were operated from 1982 to 1987. A fleet of 90 Orion-Ikarus buses – frame and body manufactured in Hungary and finished by Ontario Bus Industries in Mississauga – were operated from 1987 to 2003.

Principal fleet specifications

• Type – low-floor articulated
• Number of buses – 153
• Fleet numbers – 9000-9152
• Seats – 46
• Length – 18.3 m
• Width – 2.6 m
• Height – 3.2 m
• Weight – 18,960 kg (curb weight)
• Speed – limited to 100 km/h

46 seated; 77 maximum

525 Million Riders

• In 2013, the TTC set an all-time record of 525 million rides, surpassing its previous all-time total of 514 million set in 2012.
• TTC ridership has increased each year for the last 10 years. Total ridership in 2003 was 405.4 million.
• The TTC is projecting a new all-time-high ridership level of 540 million in 2014.
• The TTC also set a new record for single-day ridership with 1.81 million customers on Nov. 28, 2013 (excluding 2002 World Youth Days/Papal Visit). 2012’s one-day record of 1.8 million customers was surpassed seven times last year.
• On Sept. 27, 2013, the TTC carried its 29 billionth customer – or four times the world’s population – since its inception in 1921. With one billion customers carried approximately every 23 months, the TTC’s 29 billionth customer is expected in the summer of 2015.
• Nearly 90 per cent of all local transit trips in the GTA are made on the TTC. With more than 1.6 million customers on an average weekday, the TTC maintains a cost-recovery rate of more than 70 per cent from the farebox – one of the highest on the continent.
• The TTC has the third largest ridership in North America, after Mexico City and New York City – cities with populations greater than eight million people.

2013 At a Glance

• February 1: Luggage racks were introduced on all buses operating on the 192 Airport Rocket.
• February 28: TTC Chair Karen Stintz and CEO Andy Byford officially launched the inaugural Customer Charter at Bloor-Yonge Station. It contained 31 time-bound commitments for 2013.
• March 5: TBM Moley broke through Allen Road extraction shaft marking the completion of the southern tunnels on the Spadina Subway Extension.
• March 15: The TTC’s new, accessible streetcar appeared on Bathurst Street for the first time during a test run of streetcar #4400.
• March 27: TTC Board approved a contract amendment for the purchase of an additional 126 articulated, low-floor, clean-diesel buses for delivery starting in 2014.
• April 18: TTC Chair Karen Stintz and CEO Andy Byford introduced the TTC’s six new Group Station Managers.
• May 29: CEO Andy Byford unveiled the TTC’s Corporate Plan, a blueprint to transform and modernize the TTC to become a transit system that makes Toronto proud.
• June 13-14: TBM Torkie (on the 13th) and Yorkie (on the 14th) broke through Steeles Avenue West extraction shaft on the Spadina Subway Extension.
• June 18: The TTC and Distress Centres extended an agreement for the subway’s Crisis Link suicide prevention program to continue to 2018.
• July 17: After two days of debate, Toronto City Council voted 28-16 to replace the Scarborough RT conversion and extension to LRT with a subway extension from Kennedy Station to Scarborough Centre.
• July 18: The TTC’s first low-floor, articulated bus #9000 arrived on property at Wilson Garage from Nova Bus in St. Eustache, Quebec.
• August 10-11: The TTC executed its largest-ever subway closure as crews conducted major signal work on the entire “U” portion of  the Yonge-University-Spadina Subway, from Bloor through to St George.
• August 19-30: Pape Station was closed for 12 consecutive days, as favoured by the surrounding community, in order to speed up construction and modernization work.
• October 7: TBM Yorkie broke through Highway 7 extraction shaft on the Spadina Subway Extension.
• November 8: TBM Torkie broke through Highway 7 extraction shaft, marking the completion of all tunnelling required for the extension of the Spadina Subway Extension.
• December 31/January 1, 2014: The TTC offered free New Year’s Eve rides courtesy of Corby Distilleries Limited.

Unlocking Gridlock

A simple solution to unlocking gridlock: in the A.M. rush it takes 55 cars* to carry 61 commuters who can otherwise be comfortably seated on one articulated streetcar heading downtown.

*Average 1.11 automobile occupancy for inbound trips to the city of Toronto.

Modernizing the TTC

Our Vision

A transit system that makes Toronto proud.

Our Mission

To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of Safety, Service and Courtesy.

Our Challenge

To keep Toronto moving as we transform public transit and modernize the TTC.

Our 7 Strategic Objectives

To keep the TTC moving in the right direction, we TTC has defined seven strategic objectives to help realize Our Vision. They are: Safety, Customer, People, Assets, Growth, Financial Sustainability and Reputation.

Our Core Value

Valuing time. For most, public transit represents the fastest and most cost-effective way to move around Toronto. At the TTC, this means valuing both the quality and quantity of time our customers spend with us. Valuing time lies at the heart of everything we do and everything we measure – it’s a strong and deep-seated principle that will guide us forward.

Key Performance Indicators (KPIs)

Among the tools and targets that will help in the drive to modernize the TTC is the Key Performance Indicator. The TTC measures critical items, such as punctuality, reliability, financials, and safety and security. A daily report shows at a glance how the TTC did on the previous business day to meet its commitment to provide punctual Subway/RT, bus and streetcar service, as well as reliable up-time availability of elevator and escalator service in subway stations. The KPI also includes a Customer Satisfaction Survey/Mystery Shopper Survey, which is valuable for measuring what customers are saying and feeling about the TTC. As well, each month the CEO’s Report presented to the TTC Board and public provides greater detail on performance, creating greater accountability to our customers.

TTC Stop Stats

10,132

Total number of service stops served by TTC vehicles in Toronto and the GTA.

8,690

Total number of bus stops (inside Toronto).

757

Total number of bus stops (outside of Toronto served by contracted TTC vehicles).

685

Total number of streetcar stops (all inside Toronto).

7,345

Total number of accessible stops.

4,174

Total number of stops with shelters.

Request Stop Program

Any TTC customer who is travelling alone by bus, between 9 p.m. and 5 a.m., can take advantage of the TTC’s Request Stop Program. Request Stop allows a customer who may be feeling vulnerable to exit the bus at a location between regular TTC stops. Here’s how it works:

• When the customer is at least one TTC stop ahead of where he or she would like to exit the bus, he or she will advise the Operator that a Request Stop is being made. Please note that the Operator must be able to stop the bus safely to meet the request.
• The customer will exit the bus by the front doors. The rear doors will remain closed. Reminder: Request Stop is not available on streetcars. Streetcars travel in the middle of the roadway too far from the sidewalk to let customers exit the vehicle safely at an unmarked stop.

Stops Between Stops

TTC Operators may exercise discretion when it comes to stopping their bus between regular TTC stops for any customers expressing a genuine need to exit the vehicle, regardless of gender or time of day. The only restrictions are:

• Whatever the location, the TTC vehicle must be able to stop in a safe manner.
• The Operator must have an unobstructed view out of the front doors and must be able to inspect the bus mirrors.
• Whatever the reason to stop between stops, the person making the request must truly be in need (i.e. personal safety or has a disability).

Official Opening Dates

• Yonge Subway (Eglinton to Union): March 30, 1954
• University Subway (Union to St George): February 28, 1963
• Bloor-Danforth Subway (Keele to Woodbine): February 25, 1966
• Bloor-Danforth Subway Extensions to Islington and Warden: May 10, 1968
• Yonge Subway Extension to York Mills: March 30, 1973
• Yonge Subway Extension to Finch: March 29, 1974
• Spadina Subway (St George to Wilson): January 27, 1978
• Bloor-Danforth Subway Extensions to Kipling and Kennedy: November 21, 1980
• Scarborough RT: March 22, 1985
• North York Centre Subway Station: June 18, 1987
• Harbourfront Light Rail Transit: June 22, 1990
• Spadina Subway Extension to Downsview: March 31, 1996
• Spadina Streetcar: July 27, 1997
• Harbourfront Extension: July 21, 2000
• Sheppard Subway (Sheppard-Yonge to Don Mills): November 22, 2002
• York University Busway: November 20, 2009

Governance

The TTC is responsible for establishing, operating and maintaining a local passenger transportation system within the urban area of the city of Toronto.

The TTC is a City of Toronto board and a body corporate. The TTC is governed by an 11-member Board consisting of both City Councillors and members of the general public.

The Board establishes service and fare levels to ensure that customer demand is met and budgets are balanced. The Board also: approves corporate policies relating to the operations of the TTC and its employees; directs labour and employee relations matters; and provides oversight is relation to the establishment, operation and maintenance of the transit system.

The TTC is responsible for presenting its Board with a balanced budget each year. City Council approves the annual operating subsidy it makes to the TTC. Decisions on fare and service levels are made by the Board.

Board meetings are generally held monthly in public to review policy and operating matters of the TTC. All members of the Board serve at the pleasure of City Council.

On March 5, 2012, Toronto City Council dissolved the sitting nine-member board of all-elected City Councillors and created a new Board consisting of seven elected Councillors and the addition of four citizen representatives. On October 30, 2012, City Council approved four citizen members to the Board, increasing its membership to 11.

On November 21, 2012, the four citizen Commissioners attended their first TTC Board meeting; Maureen Adamson (CEO of Cystic Fibrosis Canada) was elected as Vice-Chair.

Councillors are appointed to the TTC Board by City Council on recommendation of the City of Toronto Striking Committee. Citizen members are appointed to the TTC Board by City Council through the City’s Public Appointments process. The TTC Chair is elected representative appointed by a vote of City Council. The TTC Vice-Chair is a citizen member appointed by a vote of the TTC Board. 

TTC Riding Tips

• The TTC is a pay-as-you-enter, pay-as-you-board transit system, with seamless connections between buses, streetcars and the subway. Entry is by cash, token, ticket, valid pass or valid transfer. You can pay your fare and purchase tokens, tickets and passes at the Collector Booths at all Subway/RT stations.
• Check the fare card posted at your point of payment for the most up-to-date fare information. Exact fare is required on buses and streetcars.
• Tickets, tokens, passes, transfers or exact change is required on buses and streetcars. Fare media can be purchased at all subway station Collector Booths. TTC fares are also available at more than 1,100 authorized Fare Media Sellers in Toronto.
• Transfers are free and must be obtained where you pay your fare. You can get a transfer from a TTC Operator, or from an automated transfer machine at any Subway/RT station, after paying your fare. Transfers are good for a one-way trip only; stopovers are not permitted.
• The Ride Guide is the TTC’s official map for transit routes and information. The Ride Guide is free! Copies are available at all Subway/RT Collector Booths and at TTC Head Office at 1900 Yonge St. You can also view the TTC’s official maps on the TTC’s website at ttc.ca.
• The TTC offers a variety of value-added passes and single-trip fares geared to different travel needs. Metropasses and Weekly Passes are not only transferable, they are eligible for a Federal Tax Credit. For more details – and to calculate your tax credit – please visit the Canada Revenue Agency website .
• All TTC buses are accessible via lift or ramp and serve all regular TTC routes in Toronto. You will recognize an accessible bus stop by the blue international wheelchair symbol on the bus stop pole. Not all stops along accessible routes are accessible.
• You will recognize an accessible bus by the blue international wheelchair symbol displayed above the front right bumper next to the entrance door, and by the blue lights on either side of the route destination sign above the windshield.
• When boarding and exiting a subway train, mind the gap in the floor between the platform edge and the subway car.
• Never rush towards the doors of a subway car, especially when the door chimes are sounding and the orange light in the doorway is flashing, as this indicates that the doors are closing.
• Proceed carefully if using stairs or escalators. Always hold the handrail securely.
• Use elevators where available for wheeled devices (i.e. baby strollers).
• Public telephones are located on all Subway/RT station platforms, at station entrances and in many bus and streetcar transfer areas. Calling 9-1-1 is always free from a public telephone.
• Visit ttc.ca to plan your trip in advance using the TTC Internet Trip Planner. It provides TTC users a self-serve means of planning their transit trips using route information, timing points and walking distances. A mobile trip planner can be accessed at: m.ttc.ca or mobile.ttc.ca or mymobile.ttc.ca.
• The TTC recognizes and values the diversity of its riders and employees by showing everyone the respect and dignity they deserve.
• The TTC is everyone’s transit system. We hope you enjoy your ride on the better way!

Crisis Link

• Crisis Link is a program available on every subway platform. It’s designed to encourage anyone contemplating suicide to use the payphone at the Designated Waiting Area at each platform. The direct-dial button connects callers with a trained counsellor at the Distress Centres of Toronto.
• The TTC, in partnership with Distress Centres and Bell Canada, provides Crisis Link to offer hope to those at risk of suicide.
• The phone call is free and confidential.
Counsellors will talk with the caller and assess the risk to the individual who is considering suicide. Distress Centres staff will contact the TTC’s Transit Control Centre to implement the appropriate measures to ensure the individual remains safe.

Growth and Expansion on the TTC

• The TTC is installing a state-of-the-art subway signalling system that will pave the way for an Automatic Train Control system. The new signalling system, which will provide for 25 per cent additional train capacity, is scheduled for full operation by 2020.
• The TTC introduced a new Second Exit Planning and Consultation Process. A panel of third-party experts have established an evaluation framework to guide local working groups and the TTC in selecting options for second exits at the following stations: Chester, College, Donlands, Dundas, Dundas West, Greenwood, Museum, and Summerhill.
• The TTC is working jointly with Metrolinx to adopt the Presto fare card system across the transit system. Presto payment is currently available at 14 stations, with an additional 11 stations scheduled for installation during the next wave. The next wave will also see Presto equipment installed on the first 50 new low-floor accessible streetcars.
• The TTC is building a new streetcar maintenance and storage facility at Leslie Street and Lake Shore Boulevard. The Leslie Barns will house the new fleet of accessible streetcars. The modern 26,000 square metre carhouse, which is being built to Toronto Green  Standard will be equipped with up to 30 service bays.

Contact the TTC

TTC Routes, Schedules & Fares: 416-393-INFO (4636) (for 24-hour recorded voice service; operator-assisted service from 8 a.m. to 6 p.m. daily, except statutory holidays). TTY Line: 416-481-2523.

Lost & Found (Bay Subway Station): 416-393-4100 (for Monday-Friday walk-in service, 8 a.m. to 5 p.m.; phone inquiries: Monday-Friday, noon to 5 p.m., closed weekends and holidays). TTY Line: 416-338-0358.

Customer Complaints/Compliments: 416-393-3030 (7 days a week, 7 a.m. to 10 p.m. Walk-in service to Customer Service Centre [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m., closed holidays); extended hours, 7 a.m. to 7 p.m. every Thursday and last business day of each month). TTY Line: 416-338-0357.

Metropass Discount Plan Office: 416-397-8827 (Monday-Friday, 8:30 a.m. to 5 p.m., closed weekends and holidays. Walk-in service for MDP Office [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m.; extended hours, 7 a.m. to 7 p.m. every Thursday and the first and last business day of each month).

Elevator Service Status: 416-539-LIFT (5438) or 416-393-4636, press 5, then 2.

TTC online: The TTC is continually expanding its ability to communicate critical information to its customers. Anyone can receive information about disruptions, route changes and events at twitter.com/TTCnotices or like the TTC on Facebook at facebook.com/TTCnotices or post a comment or suggestion at twitter.com/TTChelps. To receive Subway/RT service disruption notifications by e-mail, go to ttc.ca and register under Service Advisories. E-mail alerts include a route filtering feature and elevator status updates.

Wheel-Trans: Trip booking: mywheel-trans.ttc.ca, 5 a.m. to 11 p.m.; RideLine 416-397-8000, 5 a.m. to 11 p.m.; Reservations 416-393-4222, same day: 5:30 a.m. to 11 p.m., advanced: 7 a.m. to 11 p.m.; TTY 416-393-4555, 7 a.m. to 11 p.m.; Priority Line 416-393-4311, 24 hours; Customer Service 416-393-4111, Monday-Friday, 8 a.m. to 4 p.m.

TTC mailing address: 1900 Yonge Street, Toronto, Ontario, Canada, M4S 1Z2
Switchboard: 416-393-4000
Website: ttc.ca 

Operating Statistics are compiled by the TTC Corporate Communications Department.