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Lead for Loyalty (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleThe greater the loyalty a company engenders among its customers, employees, suppliers, and shareholders, the greater the profits it reaps. Frederick Reichheld,... -
Perfectionism: Healthy or Hurtful?
Leadership & Managing People Digital ArticleTodd Pearson/Getty Images I'm a perfectionist, even though books like Overcoming Perfectionism and Perfecting Ourselves to Death tell me I should stop... -
Our Favorite Management Tips About Showing Gratitude at Work
Leadership & Managing People Digital ArticleCelebrating your team can be powerful and motivating. -
Strategy is Different in Service Businesses
Strategy Magazine ArticleMany managers of service businesses are aware that the strategic management (by which I mean the total process of selecting and implementing a corporate strategy) of service businesses is different from that of manufacturing businesses. This article discusses how pure service businesses are different from product-oriented businesses and why they require different strategic thinking. A […] -
How Leaders Can Escape Their Echo Chambers
Leadership and managing people Digital ArticleSix strategies to ensure your team tells you what you need to hear. -
Teamwork on the Fly
When there's not enough time to build trust, managers can support team members in mastering the five behaviors of "teamwork on the fly." -
How Business Schools Lost Their Way
Organizational Development Magazine ArticleBusiness schools are facing intense criticism for failing to impart useful skills, prepare leaders, instill norms of ethical behavior, and even lead graduates... -
Don’t Let Cynicism Undermine Your Workplace
Organizational culture Magazine ArticleHow to restore trust and confidence in your leaders—and your organization -
The Best Managers Balance Analytical and Emotional Intelligence
Leadership & Managing People Digital ArticleResearch on how to cultivate both. -
"Both/And" Leadership
Leadership & Managing People Magazine ArticleLeaders face a multitude of strategic paradoxes--contradictory pressures that are too often viewed as "either/or" choices. There are "innovation paradoxes,"... -
Research: Why Best Practices Don’t Translate Across Cultures
Cross-cultural management ResearchAnd what to do about it. -
Micromanager (Commentary for HBR Case Study)
Leadership & Managing People Magazine ArticleGeorge Latour considers himself a good leader. As CEO of Retronics, Latour has a mandate to grow revenues with an eye toward taking the software engineering... -
What Working Parents Need from Their Managers
Balancing work and family Big IdeaA balance of predictability and flexibility. -
The Problem with Accounting for Employees as Costs Instead of Assets
Labor Digital ArticleIf we could better track the value of human capital, employees would be better off. -
Demand Better Results - and Get Them (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleThis article, first published in 1974, answers one of management's most important questions: Why do so few organizations reach their productivity potential?... -
Your Most Passionate Employees May Not Be Your Top Performers
Leadership & Managing People Digital ArticleResearch finds that managers tend to reward passion - even if it's not correlated with results. -
Five Minds of a Manager
Sales & Marketing Magazine ArticleManagers are told: Be global and be local. Collaborate and compete. Change perpetually, and maintain order. Make the numbers while nurturing your people.... -
Immigrant Doctors Provide Better Care, According to a Study of 1.2 Million Hospitalizations
Business education ResearchAnd they make up one-quarter of U.S. physicians. -
Presentation Tools That Go Beyond "Next Slide Please"
Communication Digital ArticleThe hegemony of PowerPoint is over. -
Managers Can Avoid Wasting Time
Leadership & Managing People Magazine ArticleAlmost all managers escape some job-induced anxieties by retreating into time consuming activities that entail fewer threats than more challenging executive...
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From Start-Up to Grown-Up Nation: The Future of the Israeli Innovation Ecosystem (Abridged)
Sales & Marketing Case Study11.95View Details In June 2016, Benjamin (Bibi) Netanyahu, Prime Minister of Israel, wrestled with how to sustain Israel's strong innovation track record and the country's... -
Lenovo: Building a Global Brand
Sales & Marketing Case Study11.95View Details Announced in December 2004, the $1.75 billion acquisition of IBM's PC division by Lenovo, China's largest PC maker, made headlines around the world. A... -
Ramesh Patel at Aragon Entertainment Limited
Leadership & Managing People Case Study11.95View Details Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations... -
Differentiation Beyond Price: CD&R's Strategy in Acquiring Hussmann
Global Business Case Study11.95View Details In 2011, Ingersoll-Rand (IR) decided to divest its refrigeration equipment subsidiary, Hussmann International. However, the routine auction process for... -
What Went Wrong with Boeing's 737 Max?
Leadership & Managing People Case Study11.95View Details This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346... -
Bang & Olufsen: Design Driven Innovation
Technology & Operations Case Study11.95View Details A successful company, recognized worldwide for exquisite design of consumer electronics products, strives to better integrate software design into its... -
Vancom Transportation, Inc. (A)
Leadership & Managing People Case Study11.95View Details Describes the history and evolution of a school/public bus transit company that has grown rapidly and successfully by gradually pushing responsibility... -
Lee and Li, Attorneys-at-Law and the Embezzlement of NT$3 Billion by Eddie Liu (B)
Leadership & Managing People Case Study5.00View Details Dr. C.V. Chen learned that one of Lee and Li's senior legal assistants had illegally sold a client's shares in a Taiwanese company and sneaked out of... -
The World Wrestling Federation (C): Vince McMahon vs. Bret "the Hitman" Hart
Leadership & Managing People Case Study5.00View Details Supplement to case IN1075. Vince McMahon's World Wrestling Federation faces a serious threat to survival from the deep pockets of media mogul Ted Turner... -
Universal Circuits, Inc.
Finance & Accounting Case Study11.95View Details The manager of international finance of a major U.S. electronics company is concerned about the exposure of the firm to changes in exchange rates. Of... -
Burunda Prince at The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)
Organizational Development Case Study11.95View Details After a successful inaugural year, Burunda Prince, the Managing Director of Comcast's startup business accelerator The Farm, was getting ready for an... -
Asahi Breweries Ltd.
Leadership & Managing People Case Study11.95View Details Focuses on competitive repositioning, organizational renewal, and personal leadership. Describes how Asahi Breweries was faced with a major capacity expansion... -
ARISE: A Destination-for-a-Day Spa
Leadership & Managing People Case Study8.95View Details A new Dallas-based health and beauty spa aims to use a highly distinctive human resource system as the foundation of its competitive strategy. By encouraging... -
Michelle Levene (C)
Organizational Development Case Study5.00View Details Supplements the (A) case. -
Chadwick, Inc.: The Balanced Scorecard (Abridged)
Finance & Accounting Case Study11.95View Details The pharmaceutical division of a diversified company has been asked to develop a Balanced Scorecard. Research and development projects take about ten... -
Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work
35.00View Details How to Resolve the Really Hard Problems. Every manager makes tough calls--it comes with the job. And the hardest decisions are the "gray areas"--situations... -
Chemical Bank: Technology Support for Cooperative Work
Technology & Operations Case Study11.95View Details Describes the organization and IT environment that Bruce Hasenyager found when he arrived at Chemical Bank. Goes on to explain his decision for implementing... -
City Year: National Expansion Strategy (A)
Leadership & Managing People Case Study11.95View Details City Year, a successful nonprofit organization, is studying how, when, and where to expand to new sites. This case provides the opportunity to understand... -
Bomi Mexico
Innovation & Entrepreneurship Case Study11.95View Details The Bomi Mexico case recounts the difficulties faced by Mario Sicilia, a recent CEO of Bomi Mexico, shortly after his acquisition of the company through... -
Mending the Fractures: Creating a Multi-Stakeholder Framework for Building Shared Purpose in Unconventional Oil and Gas
Sales & Marketing Case Study11.95View Details In the summer of 2014, a large energy company was poised to begin expanding its unconventional natural gas operations in northeastern British Columbia...
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Lead for Loyalty (HBR OnPoint Enhanced Edition)
Leadership & Managing People Magazine ArticleThe greater the loyalty a company engenders among its customers, employees, suppliers, and shareholders, the greater the profits it reaps. Frederick Reichheld,... -
Being a First-Time Manager: Our Favorite Reads
Leadership & Managing People ListicleManaging people is hard, and it's not for everyone. -
From Start-Up to Grown-Up Nation: The Future of the Israeli Innovation Ecosystem (Abridged)
Sales & Marketing Case Study11.95View Details In June 2016, Benjamin (Bibi) Netanyahu, Prime Minister of Israel, wrestled with how to sustain Israel's strong innovation track record and the country's... -
Lenovo: Building a Global Brand
Sales & Marketing Case Study11.95View Details Announced in December 2004, the $1.75 billion acquisition of IBM's PC division by Lenovo, China's largest PC maker, made headlines around the world. A... -
Ramesh Patel at Aragon Entertainment Limited
Leadership & Managing People Case Study11.95View Details Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations... -
Differentiation Beyond Price: CD&R's Strategy in Acquiring Hussmann
Global Business Case Study11.95View Details In 2011, Ingersoll-Rand (IR) decided to divest its refrigeration equipment subsidiary, Hussmann International. However, the routine auction process for... -
Perfectionism: Healthy or Hurtful?
Leadership & Managing People Digital ArticleTodd Pearson/Getty Images I'm a perfectionist, even though books like Overcoming Perfectionism and Perfecting Ourselves to Death tell me I should stop... -
What Went Wrong with Boeing's 737 Max?
Leadership & Managing People Case Study11.95View Details This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346... -
Bang & Olufsen: Design Driven Innovation
Technology & Operations Case Study11.95View Details A successful company, recognized worldwide for exquisite design of consumer electronics products, strives to better integrate software design into its... -
Demystifying AI: What Digital Transformation Leaders Can Teach You about Realistic Artificial Intelligence
Technology & Operations Digital ArticleRecent years have seen a reemergence of interest in artificial intelligence (AI) among both managers and academics. Driven by technological advances and...
